Job Title: Sales Development Representative (SDR) Position Type: Full-Time, Remote Working Hours: U.S. client business hours (aligned with prospect time zones and outreach cadences) About the Role: Our client is seeking an SDR / Outbound Outreach Specialist to build a pipeline by identifying, prospecting, and qualifying potential customers. This role is focused on outbound activities — researching accounts, personalizing outreach, engaging prospects through multiple channels, and booking qualified meetings for account executives. An SDR is often the first human interaction a prospect has with a company, making the role critical to both revenue growth and brand perception. Responsibilities: Prospecting & Research: - Use LinkedIn Sales Navigator, ZoomInfo, Apollo, Crunchbase, or similar tools to build lead lists. - Research accounts and contacts to identify decision-makers and tailor outreach by industry, persona, and use case. Outbound Outreach: - Execute 60–100 daily touchpoints across email, phone, LinkedIn, and video messages. - Write and personalize outbound emails using tools like Outreach.io, SalesLoft, HubSpot Sequences, or Apollo. - Conduct 30–40 cold calls per day with clear scripts and objection-handling frameworks. Campaign Management: - Build and test multi-step cadences (5–10 touchpoints over 10–15 days). - A/B test subject lines, CTAs, and call scripts for effectiveness. - Track and optimize reply rates, conversion rates, and booked meetings. CRM & Data Management: - Log all activities in Salesforce, HubSpot, or Zoho. - Update lead and account records with accurate notes, stages, and outcomes. - Maintain pipeline hygiene by closing out stale leads and refreshing lists. Collaboration: - Work with Account Executives to hand off qualified opportunities. - Align with marketing on lead quality, messaging, and campaign feedback. - Share insights from conversations to inform product and market strategy. What Makes You a Perfect Fit: - Resilient and motivated by goals and KPIs. - Strong communicator — persuasive, concise, and professional across phone, email, and LinkedIn. - Curious researcher who tailors outreach based on industry and persona. - Process-driven yet adaptable — able to test, learn, and iterate quickly. Required Experience & Skills (Minimum): - 1–2 years in SDR, BDR, or outbound lead generation roles. - Proficiency with at least one sales engagement platform (Outreach.io, SalesLoft, HubSpot, Apollo). - Experience making cold calls and managing outbound campaigns. - Familiarity with CRM systems (Salesforce, HubSpot, Zoho). Ideal Experience & Skills: - 2–4 years outbound SDR experience with consistent quota attainment. - Knowledge of B2B SaaS, marketing services, or professional services sales cycles. - Familiarity with sales methodologies (SPIN, MEDDIC, Challenger, Sandler). - Experience generating pipeline for enterprise or mid-market accounts. What Does a Typical Day Look Like? An SDR’s day revolves around building pipeline through consistent, targeted outbound outreach. You will: - Research and build lead lists in the morning, ensuring you have accurate contacts and context for outreach. - Launch multi-channel campaigns — sending emails, making cold calls, and connecting on LinkedIn. - Personalize messaging based on prospect industry, pain points, and persona. - Track metrics and refine outreach by monitoring open rates, reply rates, and booked meetings. - Update CRM records to keep data clean and opportunities moving through the funnel. - Collaborate with sales and marketing to ensure prospects are properly qualified and handoffs are smooth. In essence: you are the engine that fills the pipeline, ensuring sales teams always have qualified opportunities to pursue. Key Metrics for Success (KPIs): - 60–100 outbound touchpoints daily (email, phone, LinkedIn). - 15–20 meaningful conversations per week. - 8–12 qualified meetings booked per month (or target set by client). - CRM hygiene: 100% of activities logged accurately. - Consistent improvement in conversion metrics (open/reply rates, SQL conversion). Interview Process: - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., draft a 3-step outbound email sequence for a sample persona) - Client Interview - Offer & Background Verification

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary ABOUT US: The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with approximately 600 hospitals in the US, Canada, Australia and New Zealand as members, and another 320 hospitals/systems conducting Schwartz Rounds throughout the UK and Ireland. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare. ABOUT YOU: You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad of challenges facing the healthcare workforce and healthcare organizations today. You believe compassion can be taught, strengthened, and systemically embedded into healthcare, and you’re excited by the challenge of making that real at scale. You think about programs not just as offerings, but as vehicles for engagement, human connection, and culture change. You bring experience in program development, strategy, and growth. You can see a big vision, map the steps to get there, test ideas, and turn concepts into sustainable offerings. You can analyze and listen deeply to needs, trends, evidence, and people. You’re energized by both innovation and stewardship, understanding what exists while exploring what could be. You value partnership, learning, and implementation. You speak the language of leaders and clinicians while keeping the experience of patients and caregivers at the center. You enjoy working alongside multidisciplinary colleagues, clinicians, health system administrators, trainers, and program staff. You bring others in and actively elevate voices. Most of all, you bring curiosity, integrity, enthusiasm, and fun to your work. Qualifications RESPONSIBILITIES: ABOUT THE WORK: Specific responsibilities include: Strategic Partnership and Program Growth - Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Center’s program portfolio. - Contribute to multi-year program roadmaps, including expansion strategies, new offerings, and integration opportunities across Schwartz Rounds, Stress First Aid, Compassion Cultivation Trainings, and emerging programs. - Analyze program trends, stakeholder feedback, and the external landscape (including areas related to workforce well-being, patient experience, and clinician burnout) to inform priorities and innovation. - Develop and maintain clear business cases for new or expanded offerings, including value propositions, target audiences, revenue/expense projections, and implementation timelines. New Program Development - Design, pilot, and refine new programmatic offerings aligned with the Schwartz Center’s mission and strategic plan, and map such programs to the Schwartz Model for Compassionate Healthcare. - Co-lead business planning for program initiatives, including market scans and stakeholder interviews, financial modeling and scenario planning, and implementation plans. - Use data (participation, engagement, impact measures, satisfaction, etc.) to refine programs and demonstrate value to current and prospective partners. - Partner with the Programs, Development, and Operations teams as needed to support grants, philanthropic proposals, and sponsorship strategies tied to programs. Awards and Recognition Programs - In collaboration with the experience manager, serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle, leading the selection committee, reviewing and synthesizing nominations, and partnering with internal departments to integrate NCCY into key institutional events. - Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals, criteria, and processes, creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development. Partnerships and External Relations - Identify, cultivate, and manage strategic partnerships that advance the Schwartz Center’s programmatic goals, including healthcare systems, professional associations, academic partners, training organizations, and /or foundations. - Represent the Schwartz Center in external meetings, conferences, and collaborations related to compassion in care, staff well-being, and patient experience. - Support co-branded program initiatives, joint learning events, and collaborative projects that increase visibility and adoption of Schwartz Center programs. - Contribute to thought leadership efforts (including white papers, presentations, webinars, case studies) highlighting program impact and insights. Existing Program Support - Work closely with the CCO and Programs team to deepen impact of the Schwartz Rounds program (such as new formats, specialty adaptations, integration with workforce well-being strategies, etc.) - Partner with the CCO and relevant internal/external partners to build a business and growth strategy for Stress First Aid including possible new delivery models, sector expansions, and partnerships. - Collaborate with internal teams and external partners to develop a strategic plan for Compassion Cultivation Training growth and integration across healthcare organizations. - Support development of new tools, guides, and resources for site leaders, facilitators, and panelists to sustain high-quality Schwartz Rounds. - Occasionally support the programs team in on-boarding, training, and facilitation related to Schwartz Rounds program sites. Additional Job Details (if applicable) WE ARE A GOOD FIT IF YOU HAVE: Required: - Bachelor’s degree required, Masters degree preferred; such as healthcare administration, public health, social work, psychology, organizational development, nonprofit management, or related discipline - 8+ years of professional experience in healthcare, including 3+ years of experience designing, implementing, and/or scaling programs including content development, business planning, and execution. - Experience leading or supporting efforts focused on staff well-being, clinician experience, patient/family experience, and/or organizational culture. - Experience leading or supporting initiatives with multiple internal and external stakeholders, timelines, and deliverables. - Strong business and strategic acumen, including comfort with financial considerations, business models, and value propositions related to program initiatives. - Excellent project management skills including ability to manage multiple projects simultaneously, set priorities, create and follow timelines, and deliver high-quality work on schedule. - Exceptional written and verbal communication skills, including experience preparing and delivering reports, presentations, and communication materials for diverse audiences. - Proven ability to build trusting, collaborative relationships across disciplines and roles. - Commitment to and passion for compassionate, person-centered care. - Ability to travel approximately six times annually. - Ability to operate professionally in a remote environment, and within regular business hours of the Eastern Time Zone. Preferred qualification: - Direct experience with Schwartz Rounds, particularly as a program lead, facilitator, panelist storyteller, planning committee member, or site champion, is strongly preferred. - We also value experience with related domains such as narrative medicine, peer and staff support initiatives, reflective practice, and health communication. Desirable, but not required: - Familiarity with peer support curricula and programs, including Stress First Aid. - Clinical credentials and experience working within interprofessional care teams. - Experience with recognition or awards programs in healthcare, especially as a staff or volunteer leader / reviewer. - Experience working in a remote environment, including remote collaboration across internal teams and external customers, partners, and leaders. - Experience working with international collaborators. - Comfort synthesizing literature, evidence, and practice insights into recommendations and resources. - Experience engaging with a professional member association, trade organization, and/or non-profit organization (such as participating or leading an initiative, volunteer leadership role, board service, etc.) Personal Attributes: - Deep commitment to compassion in healthcare, with personal alignment to the Schwartz Center’s mission and values. - Strategic thinker who can also comfortably “roll up their sleeves” to execute and iterate. - Highly organized, detail-oriented, and reliable. - Collaborative, humble, and relationship-centered, with strong emotional intelligence. - Comfortable navigating ambiguity, change, and growth in a dynamic organizational environment. - Brings genuine enthusiasm to the work and contributes positivity, warmth, and energy to the team. Remote Type Remote Work Location 399 Revolution Drive Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $99,465.60 - $141,804.00/Annual Grade 8 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Position Summary The PCC team member will report to a Call Center Team Lead, serving as the gatekeeper of the Patient Waiting Room, Exception Queue, Customer Service Escalations via email, and occasional Inbound Call Center support. The PCC (HSS Level 3) team member is a subject matter expert with call center, clinical, provider, and policy and procedures. They act as a support team to providers as well as outbound patient outreach to assist with any scheduling/rescheduling needs. Responsibilities - Schedule or reschedule appointments for phone or video consultations - Assist with scheduling behavioral health appointments, outreach to providers for availability - Assist with language specific consultations video or phone consultations for non-English speaking patients - Send escalated alert notification of low provider coverage for state specific patient phone or video consultations to medical providers via text - Monitor PCC exception queue and on-call waiting room to ensure all patients receive consultation within 60 minutes to meet MDLIVE SLAs - Respond to customer service emails: general inquiries, contact request, appointment request, refund request, billing inquiries, etc. within 30 minutes or less - Support Inbound Call Center occasionally, as needed - Answer the dedicated provider line & assist providers - Report any system impacts to CSAdmin, patient portal, or provider portal to production support and open Jira tickets Qualifications - High School Diploma or GED required - Experience in Legacy MDLIVE, Health Service Specialist, (HSS) Call Center customer service required - Strong attention to detail - Proven ability to thrive in a fast-paced environment - Skilled in multitasking and adapting to shifting priorities - Excellent verbal and written communication skills - Expertise in issue resolution and service recovery - Demonstrates resilience with ongoing business changes, training, and evolving responsibilities - Proficient in Microsoft Word and Excel If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Title: Back Office Rep-Remote (Part Time, Seasonal, Tech Products) Job Description JOB DESCRIPTION The Back Office Rep-Remote (Part Time, Seasonal, Tech Products) works from home and does not require any interaction with customers. This position will be engaged in the critical task of labeling and annotating diverse data types, including images, text, and videos, to meet the high standards of our clients. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you! As a remote Back Office Rep-(Part Time, Seasonal, Tech Products), you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Back Office Rep-(Part Time, Seasonal, Tech Products) working from home, you will: - Provide back office support, no phone calls/chats! - Verifying Photos for accuracy and correcting AI errors. - Ensure the appropriateness of social media content. - Deliver expert customer experiences…with a smile. - Familiarity with iOS and/or MacOS, or comparable technology is preferred. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every interaction. Other qualifications for our Back Office Rep-(Part Time, Seasonal, Tech Products) (Remote) role include: - Must be able to commit to at least a 30-hour work week - 2 years of professional photography and/or photo editing experience - Typing speed of at least 30 AWPM - A quiet, distraction-free environment to work from in your home - A high school diploma or GED - Proficiency in fast-paced multi-tasking - Eagerness to learn new technologies - Strong computer navigation skills and PC knowledge - A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) - High Speed internet (no wireless/hotspots or satellite) and a smartphone - Must reside in the United States and have a valid U.S. address for residence WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with: - The base salary for this position is $24.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. - Choose YOUR OWN schedule! Temporary Gig work around your schedule offers great flexibility (Must be able to commit to at least a 30-hour work week) - DailyPay enrollment option to access pay "early," when you want it - 2 days of paid training - Lucrative employee referral bonus opportunities - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more REIMAGINE THE BEST VERSION OF YOU! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” #wfh #wah Location: USA, OH, Work-at-Home Language Requirements: Time Type: Part time Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE