Release of Information Specialist II (ROIS II) Summary of Position: The Release of Information Specialist II (ROIS II) initiates the medical record release process by inputting data into Verisma Software. The ROIS II works quickly and carefully to ensure documentation is processed accurately and efficiently. This position could be based out of a Verisma facility, at a client site, or in some instances may be done remotely. The primary supervisor is Manager of Operations, Release of Information. Duties & Responsibilities: - Process medical ROI requests in a timely and efficient manner - Process requests utilizing Verisma software applications - Support the resolution of HIPAA-related release issues - Organize records and documents to complete the ROI process - Read and interpret medical records, forms, and authorizations - Provide exemplary customer service in person, on the phone and via email, depending on location requirements - Interact with customers and co-workers in a professional and friendly manner - Utilize reference material provided by Verisma to ensure compliance and confidentiality is always maintained - Attend training sessions, as required - Live by and promote Verisma company values - Perform other related duties, as assigned, to ensure effective operation of the department and the Company Minimum Qualifications: - HS Diploma or equivalent, some college preferred - RHIT certification, preferred - 2+ years of medical record experience - 2+ years of experience completing clerical or office work - Experience using general office equipment including desktop computer, scanner, Microsoft Office Suite to complete tasks - Experience in a healthcare setting, preferred - Knowledge of HIPAA and state regulations related to the release of Protected Health Information, preferred - Must be able to work independently - Must be detail oriented

Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate Samaritan is searching for a Referral & Authorization Specialist to join our team! The Referral & Authorization Specialist is responsible for coordinating and securing prior authorizations, managing outgoing referrals, and ensuring compliance with payer requirements to support timely patient care and optimal reimbursement. This role serves as a critical liaison between providers, patients, payers, and internal departments to reduce denials, prevent delays in care, and ensure accurate documentation. This is a full-time remote position that will be required to come on-site for onboarding and equipment pick-up (2 DAYS ONLY). This is a full-time role working Monday-Friday from 8:00 AM – 4:30 PM PST. ESSENTIAL FUNCTIONS Prior Authorization Management - Obtain prior authorizations for hospital and clinic services, including but not limited to, outpatient procedures, imaging, surgeries, and other specialty services. - Identify the health plan(s) by confirming information provided and verifying eligibility and coverage. - Verify payer requirements for authorization, referral, and medical necessity requirements based on plan guidelines. - Submit complete and accurate authorization requests with appropriate clinical documentation. - Track authorization status and follow up with the payer at regular intervals to ensure timely approvals. - Escalate urgent or complex cases to avoid delays in patient care. - Document authorization numbers, effective dates, and limitations in the EMR. - Communicate authorization delays and denials to ordering providers and clinics. - Monitor authorization workqueues and ensure timely completion. Referral Management - Coordinate with providers and clinics to ensure appropriate scheduling and continuity of care. - Process outgoing referrals for specialty care. - Ensure referrals meet payer and regulatory requirements (e.g., PCP referrals, network rules). - Monitor referral workqueues and ensure timely completion. Denial Prevention & Revenue Cycle Support - Review payer policies to ensure compliance and minimize denials. - Partner with coding, billing, and clinical teams to resolve authorization-related denials. - Inform department professionals and/or providers when peer-to-peer review is necessary. Assist as needed. - Assist with retro authorization requests and appeals as needed. - Identify trends and recommend process improvements. Communication & Assistance - Serve as the point of contact for patients regarding referral and authorization status. - Communicate clearly with providers, clinical staff, payers, and patients. - Educate patients on authorization and referral procedures and next steps. - Maintain ongoing tracking and documentation for prior authorizations and referrals to promote team awareness. - Ensure HIPAA compliance when sharing patient information with authorized care providers. General - Participate in continuing education opportunities. - Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in the field of expertise. - Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of chemical Safety Data Sheets (SDS), equipment, infection control, fire, disaster, safe lifting and body mechanics. - Ensures self-compliance with organization policies and procedures, as well as labor agreements. - Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive to the organization's values. - Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. - Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Director of Revenue Cycle. Professionals in this position will work closely with patients and other Samaritan professionals within various departments. EDUCATION & EXPERIENCE - Education: - High school diploma or equivalent required; Associate degree preferred. - Experience: - Minimum of two (2) years of experience in healthcare referrals, prior authorizations, or revenue cycle required. - Experience working in a healthcare setting providing multi-specialty support preferred. - Certified Healthcare Access Associate (CHAA) or similar certification preferred. - Experience with Medicare, Medicaid (including Washington Apple Health), and commercial payers. - Understanding of medical necessity criteria and utilization management. - Skills/Competencies: - Strong knowledge of insurance plans, payer requirements, and authorization requirements. - Familiarity with CPT, IDC-10, and medical terminology. - Experience with EMR systems (EPIC) and payer portals (e.g., Availity, OneHealthPort, payer websites) - Excellent organizational and time management skills. - Ability to manage high-volume workqueues with attention to detail. - Effective communication and interpersonal skills. - Demonstrates competency on equipment listed on department specific checklist. - Strong critical thinking skills: seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. - Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. - Demonstrates competency in ability to care for customers/patients across the age continuum. PHYSICAL REQUIREMENTS - Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling. - Occasional heavy lifting (lift/carry up to 50 lbs.). - Manual dexterity and mobility. - Ability to read and understand patient charts, provider orders, tests results, etc. - Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.

Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate Samaritan is searching for a Referral & Authorization Specialist to join our team! The Referral & Authorization Specialist is responsible for coordinating and securing prior authorizations, managing outgoing referrals, and ensuring compliance with payer requirements to support timely patient care and optimal reimbursement. This role serves as a critical liaison between providers, patients, payers, and internal departments to reduce denials, prevent delays in care, and ensure accurate documentation. This is a full-time remote position that will be required to come on-site for onboarding and equipment pick-up (2 DAYS ONLY). This is a full-time role working Monday-Friday from 8:00 AM – 4:30 PM PST. ESSENTIAL FUNCTIONS Prior Authorization Management - Obtain prior authorizations for hospital and clinic services, including but not limited to, outpatient procedures, imaging, surgeries, and other specialty services. - Identify the health plan(s) by confirming information provided and verifying eligibility and coverage. - Verify payer requirements for authorization, referral, and medical necessity requirements based on plan guidelines. - Submit complete and accurate authorization requests with appropriate clinical documentation. - Track authorization status and follow up with the payer at regular intervals to ensure timely approvals. - Escalate urgent or complex cases to avoid delays in patient care. - Document authorization numbers, effective dates, and limitations in the EMR. - Communicate authorization delays and denials to ordering providers and clinics. - Monitor authorization workqueues and ensure timely completion. Referral Management - Coordinate with providers and clinics to ensure appropriate scheduling and continuity of care. - Process outgoing referrals for specialty care. - Ensure referrals meet payer and regulatory requirements (e.g., PCP referrals, network rules). - Monitor referral workqueues and ensure timely completion. Denial Prevention & Revenue Cycle Support - Review payer policies to ensure compliance and minimize denials. - Partner with coding, billing, and clinical teams to resolve authorization-related denials. - Inform department professionals and/or providers when peer-to-peer review is necessary. Assist as needed. - Assist with retro authorization requests and appeals as needed. - Identify trends and recommend process improvements. Communication & Assistance - Serve as the point of contact for patients regarding referral and authorization status. - Communicate clearly with providers, clinical staff, payers, and patients. - Educate patients on authorization and referral procedures and next steps. - Maintain ongoing tracking and documentation for prior authorizations and referrals to promote team awareness. - Ensure HIPAA compliance when sharing patient information with authorized care providers. General - Participate in continuing education opportunities. - Maintains professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in the field of expertise. - Ensures no injuries to self or others by following safe work practices and policies. This includes, but is not limited to: security and safety, understanding of chemical Safety Data Sheets (SDS), equipment, infection control, fire, disaster, safe lifting and body mechanics. - Ensures self-compliance with organization policies and procedures, as well as labor agreements. - Ensures the interface with team members and other support groups is conducted in a courteous and efficient manner conducive to the organization's values. - Conducts self in a professional manner and ensures personal appearance meets the standards necessary to perform the job function while representing the organization. - Ensures that additional accountabilities, as may be required by management, be handled in a manner necessary to meet organizational standards. WORK ENVIRONMENT The professional in this position reports to the Director of Revenue Cycle. Professionals in this position will work closely with patients and other Samaritan professionals within various departments. EDUCATION & EXPERIENCE - Education: - High school diploma or equivalent required; Associate degree preferred. - Experience: - Minimum of two (2) years of experience in healthcare referrals, prior authorizations, or revenue cycle required. - Experience working in a healthcare setting providing multi-specialty support preferred. - Certified Healthcare Access Associate (CHAA) or similar certification preferred. - Experience with Medicare, Medicaid (including Washington Apple Health), and commercial payers. - Understanding of medical necessity criteria and utilization management. - Skills/Competencies: - Strong knowledge of insurance plans, payer requirements, and authorization requirements. - Familiarity with CPT, IDC-10, and medical terminology. - Experience with EMR systems (EPIC) and payer portals (e.g., Availity, OneHealthPort, payer websites) - Excellent organizational and time management skills. - Ability to manage high-volume workqueues with attention to detail. - Effective communication and interpersonal skills. - Demonstrates competency on equipment listed on department specific checklist. - Strong critical thinking skills: seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. - Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. - Demonstrates competency in ability to care for customers/patients across the age continuum. PHYSICAL REQUIREMENTS - Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling. - Occasional heavy lifting (lift/carry up to 50 lbs.). - Manual dexterity and mobility. - Ability to read and understand patient charts, provider orders, tests results, etc. - Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career. Learn about the Danaher Business System which makes everything possible. The Business Development Manager – Bioprocess Filtration is responsible for driving overall customer success aligned to the Cytiva strategy and goals, leveraging all the Cytiva account team. They drive the overall product portfolio strategy for the region; understand, development and implement a customer centric Sales plan; and act as the primary contact between global and regional product teams. They grow the business through an understanding of the market, an awareness and familiarity with the needs of customer, and knowledge of the product portfolio. Location: This position is part of the Bioprocess Sales Specialist team located in Australia & New Zealand (ANZ) and will be fully remote, based in Sydney, Melbourne, or Brisbane. What you’ll do: - Represent Cytiva and function as the Commercial and Technical point of contact for Bioprocess Filtration in ANZ region. Be accountable for overall portfolio success and growth; leveraging support from others in the Cytiva team. - Be responsible for managing and developing relationships, identifying customer needs and presenting appropriate Cytiva products and solutions and ensure customer satisfaction by providing exceptional service and support. - Conduct marketing activities to reach potential customers and generate leads, follow up on leads and inquiries generated from the market, maintain accurate records of sales activities and customer interactions in SalesForce.com. - Track Key Performance Indicators (KPI's) for your portfolio, analyze data at the territory level, execute funnel management and assess win / loss analysis. Communicate information with Sales, regional and global Leaders and ensure the development of countermeasures and action plans when goals are not on track to be met. - Undertake other duties as assigned from time to time Who you are: - Bachelor's degree or above in Biology, Microbiology, Chemistry, Chemical Engineering or a related discipline. - Have 10 years or more experience in Strategic Account Management, Business Development or Product Specialist roles. - Critical competencies for success are Danaher’s Core Behaviours: Apply Insights, Instill Trust, Win as a Team, and Deliver Results. Travel, Motor Vehicle Record & Physical/Environment Requirements: - Able to travel for up to 50% of time overnight, primarily domestic but with some international travel. - Must have a valid driver’s license with an acceptable driving record It would be a plus if you also possess previous experience in: - Commercial Sales experience in the ANZ life sciences industry including but not limited to Filtration Hardware, Tangential Flow and Direct Flow filtration, Single Use technologies and Cytiva ACMS. - Using tools like SFDC, Danaher Business Systems and similar processes that provide transparency, accountability, and customer satisfaction. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.