Pay Range: $19.17 - $25.57 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service Team to ensure resolution of any complaints or concerns from our client base. Education and Experience: - Associate's degree and two (2) years' experience or equivalent combination of education and experience Skills and Abilities: - Ability to read and interpret documents such as procedure manuals and technical procedures. - Ability to write routine reports and correspondence. Ability to speak effectively with both internal and external contacts. - Ability to communicate effectively with clients. Ability to project a positive attitude and professional demeanor. - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Must have existing knowledge of advanced Microsoft Office applications with the emphasis on Word, Excel, PowerPoint and Access. Tasks Performed: - 85% Actively field calls from our client base through the Participant Service center phone line. Provide support on products and services offered. Identify, research, document when necessary, and resolution to participant questions or concerns requiring follow up. - 10% Identify and escalate issues affecting the EPIC RPS client base to the Manager of the Participant Service Center as needed. - 5% Perform other duties as assigned. Physical Requirements: - Communicate effectively with internal and/or external customers - Stationary 75% of time or greater - Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: - Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. - Parental Leave: Six weeks of paid leave at 100% of your salary. - Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Flexible Spending Accounts: For healthcare and dependent care expenses. - Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. - Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. - Adoption Assistance: Supporting your growing family. - Tuition Reimbursement: Invest in your education and career growth. - Employee Assistance Program (EAP): Access to support and resources. - Pet Insurance: For all your furry friends. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: - Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future - Paid Sick and Safe Leave: For your health and safety. - Employee Assistance Program (EAP): Access to support and resources. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

The Mission At AnsibleHealth, we aren't just managing patients; we are preventing "predictable" emergencies. Backed by top-tier investors (Bessemer, First Round) and led by experts from Google, Johns Hopkins, and Columbia, we are a virtual multi-specialty group redefining chronic disease management through a high-tech, high-touch model. We are seeking a clinically sharp, "slightly rebellious" RN. What does "Slightly Rebellious" mean to us? It means you are tired of the healthcare status quo. You are frustrated by the fragmented "conveyor belt" of traditional medicine where patients fall through the cracks. You are someone who refuses to accept "that’s just how it’s always been done" when a patient's life is on the line. You are the conductor of a clinical symphony, turning complex data into a proactive, life-saving performance. The Schedule: Weekend Anchor We value your time and clinical focus. This role offers a consistent, fixed schedule that provides elite work-life harmony: - Work Days: Saturday through Tuesday (9:00 AM – 7:00 PM EST). - The Anchor: You take pride in being the steady, expert presence for high-risk patients during the critical weekend window. - The Partnership: You aren't on an island. On the weekends, you will work closely with a dedicated Nurse Practitioner (NP) to co-manage patient care, escalate concerns, and execute clinical interventions in real-time. Who You Are - The "Outside the Box" Thinker: You don't just identify a problem; you architect a solution. If a high-risk patient is struggling with social barriers or a complex clinical hurdle, you don't just "chart it and move on"—you brainstorm, advocate, and innovate until that patient is safe. - The Status Quo Challenger: You believe healthcare should be better, and you’re here to help build it. You aren't afraid to challenge existing protocols if you see a more effective, human-centric way to deliver care. - The "Why" Expert: You don’t just follow a checklist. You have a deep understanding of pathophysiology and ask "why" until you find the root cause of a patient’s decline. You spot the nuances of fluid overload or respiratory distress before they become crises. - The Tech-Forward Learner: You are comfortable in a digital environment. We use Google Workspace (Gmail, Docs, Sheets, Meet) for everything. You don't need to be a "techie," but you must be a "quick study" who is happy to leave paper charts behind in favor of modern, efficient tools. Key Responsibilities - RPM & Triage: Monitor real-time physiological alerts (BP, HR, O2, weight) via our proprietary portal. Use specialized tools to differentiate between "stable" and "urgent" for high-risk outpatients. - Virtual Care Delivery: Perform telemedicine visits for patient education and monitor telehealth exercise sessions to improve mobility and function. - Case Management & Advocacy: Act as the continuous point of contact for families. Activate community resources for social stressors (transportation, nutrition, housing) and coordinate with PCPs and DME providers. - Clinical-Tech Collaboration: Work in a tight-knit team, collaborating daily with Nurse Practitioners, physicians, and engineers to provide feedback on our clinical dashboards and care models. Requirements - License: Active Registered Nurse (RN) license in good standing. Multistate/Compact (NLC) license is required. - Clinical Foundation: 5+ years of experience in Internal Medicine, Geriatrics, ER, or ICU; with 1+ years specifically focused on chronic cardiopulmonary conditions (CHF/COPD). Technical Proficiency: - Experience using Google Workspace for professional communication and office needs. - A proven ability to learn new software or platforms quickly. - Reliable high-speed internet (min. 25 Mbps) and a quiet, HIPAA-compliant home office. Education: BSN preferred; ADN required. Why Ansible Health? - Intensive Mentorship: We treat the first year as a clinical residency. Expect a steep learning curve designed to make you one of the most capable remote clinicians in the country. - True Mission: Join a meritocratic team dedicated to keeping high-risk patients out of the hospital through vigilant, expert, tech-enabled care. - Impact: Your "outside the box" thinking directly influences the tools we build and the way we treat patients at scale. Job Details: Schedule: Weekend Anchor (40 Hours/Week) Hours: Saturday – Tuesday | 9:00 AM – 7:00 PM EST Licensure: Multistate/Compact RN License (Required)

Additional Information About the Role BJC Health is looking for a Full-Time Remote Call Center Specialist. - - Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry. - Provide MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal. - Navigates Electronic Medical Record (EPIC) to support patient inquiries. - Maintains accountability for accurate data entry and maintains patient privacy and security as outlined by HIPAA. - Communicates in a professional, positive and respectful manner; provides a high level of customer service when handling telephone calls and responding to e-mails. - Full-Time position, ideal candidates should live in the Greater St. Louis area and have availabilty to work until 6pm. Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Expands BJC HealthCare's growth from hospitals located in the 500 mile catchment area, through direction of the BJC HealthCare corporate service line marketing initiatives. This includes the BJC Call Center, the WUSM Department of Pediatrics line, the SLCH Nurse Triage Answer Line, After Hours Service and Physician Exchange. Through telephone and internet vehicles, expands consumer and physician access to BJC¿s hospitals and corporate service lines. Includes 24/7 operation of multidisciplinary call centers that handle over 450,000 physician and consumer calls a year. Includes SLCH Children's Direct Physician Accessl Line/Transfer Center, which, in partnership with WUSM provides services including transfers, direct admits Transport Team dispatch, phone consults, referrals to/appointment for WUSM clinics, patient information, etc. generating incremental volume and margin to the system, enhanced communication with physicians and clients and high physician/patient satisfaction. Also delivers market research and customer relationship management activities. Preferred Qualifications Role Purpose The Experience Center connects our consumers and patients to the care they need while increasing access to our health system and reducing friction. The Associate Advisor, Experience Center role is responsible for managing a high volume of inbound and outbound contacts for BJC Medical Group, Washington University, and private providers affiliated with BJC Health System. This position serves as the initial point of contact for patients seeking to establish care within our health system. This position also facilitates our patients' healthcare needs by fielding a variety of inquiries including event registration, patient navigation, and support for our MyChart patient portal. Responsibilities - Manage a high volume of customer contacts including: incoming and outbound calls , emails, chat, etc, from patients for a variety of reasons, to include tier one calls (single service line or domain) - Manage inquiries/contacts within established performance and customer service standards; achieves targeted abandoned call rate, average speed of answer, average response time and average transaction time; provides excellent and consistent customer service for a variety of call types; communicates in a professional, positive and respectful manner with patients, providers, BJC staff and external organizations. - Consistently exceeds individual service level standards including: contacts managed, ASA, Transaction Time, RONA, QI Scores, etc. - Responsible for appropriate and accurate data entry, coding and documentation of all interactions. Minimum Requirements Education - High School Diploma or GED Experience - No Experience Supervisor Experience - No Experience Preferred Requirements Experience - <2 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. - Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date - Disability insurance* paid for by BJC - Annual 4% BJC Automatic Retirement Contribution - 401(k) plan with BJC match - Tuition Assistance available on first day - BJC Institute for Learning and Development - Health Care and Dependent Care Flexible Spending Accounts - Paid Time Off benefit combines vacation, sick days, holidays and personal time - Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

• This role is responsible for overseeing daily operations related to patient medication refill administration, and inbound pharmacy patient inquires OR prior authorization and financial assistance support • Ensure all patient care needs are completed on-time (may include but not limited to ensuring patients receive their medications on-time, timely and accurate prior authorization and financial assistance support) • Actively manage the productivity of team members and ensure that all work is completed with high quality standards through proper auditing • Manage clinic level and/or hospital service level escalations and ability to build and action plan for resolution and actively manage the plan with key stakeholders to resolve escalation • Proactively identify potential issues or opportunities for improvement and build a plan to resolve or mitigate those issues