EPIC Retirement Plan Services

Role Description Responsible for complete administration of combo plan designs DB & DC including reporting, compliance testing and 5500 preparation. Keeps informed of new developments, policies, and legislation concerning qualified retirement Plans in order to proactively advise assigned Plan Sponsors. Qualifications - Bachelor’s degree and 3 years’ experience in qualified plan compliance or plan administration services or equivalent combination of education and experience. - Experience with DB or ESOP administration is preferred. - ASPPA QKA or similar industry credential(s) preferred. Requirements - Ability to use research tools to obtain knowledge of and apply current regulations. - Ability to read and interpret plan documents, procedure manuals and basic workflow software. - Ability to write routine reports and correspondence. - Ability to communicate effectively with both internal and external contacts. - Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to develop application software skills provided by internal training, within a reasonable period of time as determined by the Manager. - Must have knowledge of Microsoft Office applications including Word, Excel, and Outlook. Tasks Performed - 30% Own administration of assigned DB/CB, ESOP, and other DC retirement plans, ensuring compliance with plan provisions (including paired/combined plans) and applicable pension laws. - Monitor and communicate plan cash activity, participant data changes, recordkeeping, and census data. - Review trust statements and required data for actuarial valuations. - Prepare annual allocation reports and participant statements for paired DC plans. - Review and deliver actuarial valuation reports, disclosures, testing results, and participant statements to Plan Sponsors. - 15% Assist with preparation of and/or review annual compliance testing result packages to be delivered to clients/sponsors. - 20% Prepare and/or review annual government reporting including Form 5500, appropriate Schedules, Form 8955-SSA or Form 5558. - Track and verify need for Form 1099R with Paying Agent/Vendor Partners. - Deliver and track PBGC Premium Filings and provide support with completion of filings of all types. - Monitor plans for RMD and other required activities and funding deadlines. - 30% Provide exceptional customer service for the book of Defined Benefit, ESOP and Combo Plan assigned through proactive communications with financial institutions, Advisors, and/or Plan Sponsors. - 5% Perform other duties as assigned. Physical Requirements - Communicate effectively with internal and/or external customers. - Stationary 75% of time or greater. - Move Objects to Maximum 10 lbs. Benefits - Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. - Parental Leave: Six weeks of paid leave at 100% of your salary. - Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Flexible Spending Accounts: For healthcare and dependent care expenses. - Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. - Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. - Adoption Assistance: Supporting your growing family. - Tuition Reimbursement: Invest in your education and career growth. - Employee Assistance Program (EAP): Access to support and resources. - Pet Insurance: For all your furry friends. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Company Description - At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community. - We value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements. - Community involvement fosters our success and the success of those around us. - We believe in creating a workplace where every voice matters and every team member feels empowered to contribute. - Your growth and development are our priority, with a wide variety of development programs and tools available. - We recognize and reward your contributions with competitive compensation, comprehensive benefits and performance-based incentives. - NBT has built a reputation as a stable financial institution by growing our people and our business.

Pay Range: $19.17 - $25.57 Responsible for the delivery of exemplary service to our clients, plan sponsors, and their retirement plan participants within the call center. This includes but is not limited to; explanation of retirement plan provisions, our technology offering, and interacting with the Service Team to ensure resolution of any complaints or concerns from our client base. Education and Experience: - Associate's degree and two (2) years' experience or equivalent combination of education and experience Skills and Abilities: - Ability to read and interpret documents such as procedure manuals and technical procedures. - Ability to write routine reports and correspondence. Ability to speak effectively with both internal and external contacts. - Ability to communicate effectively with clients. Ability to project a positive attitude and professional demeanor. - Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Must have existing knowledge of advanced Microsoft Office applications with the emphasis on Word, Excel, PowerPoint and Access. Tasks Performed: - 85% Actively field calls from our client base through the Participant Service center phone line. Provide support on products and services offered. Identify, research, document when necessary, and resolution to participant questions or concerns requiring follow up. - 10% Identify and escalate issues affecting the EPIC RPS client base to the Manager of the Participant Service Center as needed. - 5% Perform other duties as assigned. Physical Requirements: - Communicate effectively with internal and/or external customers - Stationary 75% of time or greater - Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: - Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. - Parental Leave: Six weeks of paid leave at 100% of your salary. - Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Flexible Spending Accounts: For healthcare and dependent care expenses. - Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. - Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. - Adoption Assistance: Supporting your growing family. - Tuition Reimbursement: Invest in your education and career growth. - Employee Assistance Program (EAP): Access to support and resources. - Pet Insurance: For all your furry friends. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: - Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future - Paid Sick and Safe Leave: For your health and safety. - Employee Assistance Program (EAP): Access to support and resources. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Pay Range: $71,160.00 - $94,903.00 Deliver client service for recordkeeping, administration and servicing of assigned book of business to promote revenue growth, productivity and exceptional levels of client satisfaction. Education and Experience: - Associate degree and two (2) years' experience, or equivalent combination of education and experience. ASPPA or other industry designations (such as NIPA or CEBS) preferred. Skills and Abilities: - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Must have knowledge of advanced Microsoft Office applications, specifically Word and Excel. - Ability to prepare routine reports and correspondence. - Ability to communicate effectively with both internal and external contacts. - Ability to competently use research tools to obtain knowledge of and apply current regulations. Ability to prepare spreadsheets, reconcile numbers and analyze financial data. - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. - Ability to develop application software skills provided by internal training. ​ Tasks Performed: - 45% Proactively ensure plans are administered in compliance with plan provisions and current pension laws and regulations. Discuss the compliance testing process/results and all required government filings. Ensure that all services are delivered within documented service standards through timely communication with clients, plan sponsors, advisors, internal teams and day to day contacts. - 30% Daily report monitoring and management, document pertinent client communication and provide internal and external project management support. - 20% Effectively communicate with all technical and support teams to ensure that recordkeeping items are maintained for all assigned plans, including coordination of all plan amendments. - 5% Other duties as assigned. ​ Physical Requirements: - Communicate effectively with internal and/or external customers - Stationary 75% of time or greater - Move Objects to Maximum 10 lbs Why Work at NBT At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success. Wellbeing At NBT, we value and support your wellbeing by offering generous time-off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally. Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace. Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued. Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for you to reach your full potential. Total Rewards NBT recognizes and rewards your contributions with competitive compensation, comprehensive benefits and performance-based incentives – ensuring you feel valued every step of the way. Business Stability NBT has built a reputation as a stable financial institution by growing our people and our business, evolving our processes and managing risk. We've weathered the market's ups and downs for over 165 years, all while charting a well-defined growth plan. Benefits for Full-Time Employees: - Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. - Parental Leave: Six weeks of paid leave at 100% of your salary. - Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Flexible Spending Accounts: For healthcare and dependent care expenses. - Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. - Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future. - Adoption Assistance: Supporting your growing family. - Tuition Reimbursement: Invest in your education and career growth. - Employee Assistance Program (EAP): Access to support and resources. - Pet Insurance: For all your furry friends. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Benefits for Part-Time Employees Working 20+ Hours/Week: - Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. - Dental and Vision Coverage: Ensuring your overall health and well-being. - Voluntary Benefits: Including hospital, accident, and critical illness coverage. - Generous Parental Leave: Six weeks of paid leave at 100% of your salary. Benefits for All Part-Time Employees: - Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future - Paid Sick and Safe Leave: For your health and safety. - Employee Assistance Program (EAP): Access to support and resources. - Financial and Banking Services: Various banking services benefits and financial planning assistance. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.