What Do We Do? Triple Whale is the complete intelligence platform that helps ecommerce brands confidently understand what's working in their business, what's not, and what they should do next. We pull all your data into one place, give you the measurement tools to actually trust it, then use the smartest AI in the industry to translate it into insights and recommendations. From there, you get tools to put those insights to work — from AI agents that generate creative and take action on your behalf, to automations that make the rest of your tech stack smarter and more effective. More than 60,000 brands like Pressed Juicery, Ouai and True Classic trust Triple Whale to grow faster with fewer resources — uncovering opportunities and acting on them at a scale that would be impossible manually. What You're Applying for As an Enterprise Customer Success Manager (CSM) at Triple Whale, you will be responsible for supporting our eCommerce stores and/or our agency clients who directly manage these relationships. You’ll be joining an expanding global team of talented CSMs who are passionate about guiding clients to success. This will be a critical role as we continue to grow in EMEA. While the position is remote, we require candidates to be based in London (or a commutable distance) with the possibility that the role may transition to hybrid or in-office as the team continues to expand. What You'll Do As an Enterprise CSM at Triple Whale, you will take ownership of relationships with our Enterprise clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. In addition, you will: - Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale. - Revenue and renewal forecasting - Understand customers’ goals, and implementing tailored success plans - Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals. - Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals - Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges - Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices - Lead and present at client meetings, both in-person and over video conference - Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies - Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements - Contribute to the continued development and improvement of the Triple Whale Customer experience What You'll Bring - Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment - Ability to thrive in a dynamic, fast paced startup environment - Superb written and verbal communication skills - Quick learner - Flexible, embraces change and new responsibilities - Excellent computer skills and tech savvy - Service-oriented, passionate about providing top notch service to our clients - Detail-oriented, capable of handling multiple responsibilities at once - Positive attitude, empathy, and high energy - Loves working on a team Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Values - We Are Customer Obsessed: From our mission to every detailed project, everything we do is designed to create a positive impact for our customers. - We Move (Very!) Quickly: The speed at which we work, iterate, and deliver value is our most competitive advantage. - We Are Trustworthy: Candor, directness, and honest communication helps us learn, grow and improve so we can win together. - We Are Curious: We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths. - We Act Like A Mensch: We act with honor, integrity and empathy, and have deep respect for our customers and each other.

Company Description If you are looking to join a global company with a family feel, you'll find your perfect fit at Skyward, where we build software solutions for K-12 schools. Just imagine getting to help students, teachers, and school administrators succeed every day — you can't say that about every job! We take great pride in our work, but also in our work environment: teamwork, enthusiasm, continuous improvement, and, of course, a bit of fun. When you join our team there is only one way your career will go - Skyward!  To learn more about Skyward’s careers, history, products, and customers, go to www.skyward.com.   Thank you for your interest! Job Description Position: Customer Success Technical Specialist Location: Stevens Point, WI - Corporate Office *May include remote opportunities in the following states: FL, IL, IN, KS, MI, MN, TN, TX, UT, WI. No relocation assistance is provided. Starting Salary: $45,988.80 (salary commensurate with experience) Start Date: June 15, 2026 Do you want to make a difference in K-12 education? At Skyward we build software solutions for K-12 schools, so every day you are getting to help students, teachers, and school administrators succeed. You can't say that about every career! Skyward is currently seeking Customer Success Technical Specialists to join our team. This is not a typical customer service/call center role. In this role, you will work in a fast-paced environment one-on-one with customers while collaborating with your team to provide training and solutions for our customers. Click here to see a full job description. What you will do: - Serve as the front line in our mission to provide the best possible experience for our customers. - Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers. - Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions. - Consult with customers through voice, electronic means, and in-person to gather information and evaluate the software functionality. - Design and formulate appropriate solutions, direct system set-up, and recommend procedures. What it takes: - Must be able to travel as travel is required (could include overnight stays). - Must have a strong work ethic. - Ability to work both in team and solo environments. - Dependable with strong organizational skills. - Proficient in Microsoft Office - A two or four-year degree or a combination of education and experience that provides equivalent knowledge, skill, and abilities will be considered. Skyward’s Benefits: At Skyward, we believe in supporting our team members both personally and professionally. Visit our Employee Benefits page for more information on the following offerings: - Paid time off - 8.5 paid holidays - 401(k) retirement plan with company match - Health, dental, and vision coverage - Company sponsored basic life/AD&D, short-term, and long-term disability - Employee Assistance Program - A robust wellness program Want to learn more about this department and the skills it takes to succeed as a member of the Skyward team? Spend some time on our careers page at https://www.skyward.com/careers. You'll learn more about our culture, expectations, and even the day-to-day mission of the department you're applying for.  A better working experience starts here!  Additional Information All your information will be kept confidential according to EEO guidelines. Skyward, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants have rights under Federal Employment Laws. Click the title to view details about the law. - Family and Medical Leave Act (FMLA) - Equal Employment Opportunity (EEO) - Employee Polygraph Protection Act (EPPA) - Transparency in Coverage - Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes these Machine-Readable Files on behalf of Skyward. - Department: Customer Success - Starting Salary: $45,972.49 - $50,569.74 - Employment Status: Full-Time - FLSA Status: Hourly Non-Exempt

Description DEPARTMENT: Customer Success REPORTS TO: Manager, Customer Success SUMMARY: As a Customer Success Manager, you will be the cornerstone of our client relationships, dedicated to fostering long-term partnerships and driving mutual success. You will manage a dedicated portfolio of clients focused on maximizing their satisfaction, ensuring high-quality engagement, and securing their continued partnership through proactive retention and strategic growth opportunities (cross-sell/up-sell). You are responsible for deeply understanding client goals, and providing tailored recommendations based on your knowledge of the construction loan process and key performance metrics. A key aspect of this role involves expertly articulating the value of our software, and demonstrating how its features directly address and meet specific client business needs. You will provide essential ongoing software training, guiding both new and existing clients to achieve maximum value. The ideal candidate is an empathetic, highly adaptable, and strategic problem-solver with strong technology aptitude. You possess excellent communication and organizational skills, a commitment to building trust, and a proven ability to drive client success and account expansion. PRIMARY DUTIES: - Build and nurture relationships with a portfolio of clients, offering recommendations that deliver both value to the client and a reliable, growing revenue stream to our company. - Maintain a detailed Account Plan for each client, including a strategy for growth and/or retention. - Monitor and evaluate clients’ adoption of software features to ensure maximum benefits are achieved. Support the adoption of new software tools that are released. - Create, manage, and close cross-sell and up-sell opportunities for clients, based on needs and potential for growth - Prepare and deliver business reviews to the client’s management team to drive program growth, process improvement, and client satisfaction. - Deliver supplemental software training, tailoring instruction to match client needs and anticipated use of the system. - Recommend appropriate system configurations and settings to match client requirements. - Manage client escalations and complaints with internal stakeholders, delivering effective resolutions. - Collaborate with the Product team to define solutions to meet client needs. - Regularly maintain and update client/project status in CRM. - Handle client contract renewal processes. - Drive growth and credibility by cultivating a network of brand advocates to produce high-impact testimonials, case studies, and references. As needed, assist with bulk onboarding projects for new clients who bring existing business to their Land Gorilla relationship - Maintain awareness of industry trends, best practices, and compliance and regulatory changes; communicate relevant information to clients in a timely fashion. Requirements - 3+ years of demonstrated ability in an Account Manager or Customer Success role - Enterprise experience - Construction lending experience is preferred - Driven, energetic self-starter who identifies and accomplishes goals without explicit instructions - Demonstrated ability to build and maintain client trust - Demonstrated ability to manage cross-sell and up-sell deals - Strong empathy and active listening skills - Exceptional technology skills and aptitude - Collaborative and creative problem solver, able to work with clients and internal resources to analyze, synthesize, and implement the best solutions - Knowledgeable in current industry practices, trends, and technology - Can handle multiple priorities with consistent and strong follow-through - Able to analyze data to recommend improvements - Excellent written and verbal communication skills - Able to respond to and handle challenges in a professional and solution-oriented manner This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. BENEFITS: - Health (+Dependent Coverage), Dental, and Vision Insurance Package - 12 Observed Holidays - Paid Time Off: Accrues up to 160 hours/ 20 days - Paid Sick Leave: 40 hours - 2 Floating Holidays - Paid Family Leave - 401(k) and Company Matching - Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention - Remote Company - Work From Home Policy Compensation: $65,000-$95,000/year, Full-time, Work from Home. The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions depend on the facts and circumstances of each position and candidate. Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Role Description CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Qualifications - Relevant educational background. - Experience in the healthcare industry. - Strong communication skills. - Ability to work collaboratively in a team environment. Requirements - Proven track record in a similar role. - Familiarity with medical devices and healthcare regulations. - Strong analytical and problem-solving skills. - Willingness to travel as needed. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health insurance plans. - Retirement savings plan with company match. - Generous paid time off and holidays.