Description DEPARTMENT: Customer Success REPORTS TO: Manager, Customer Success SUMMARY: As a Customer Success Manager, you will be the cornerstone of our client relationships, dedicated to fostering long-term partnerships and driving mutual success. You will manage a dedicated portfolio of clients focused on maximizing their satisfaction, ensuring high-quality engagement, and securing their continued partnership through proactive retention and strategic growth opportunities (cross-sell/up-sell). You are responsible for deeply understanding client goals, and providing tailored recommendations based on your knowledge of the construction loan process and key performance metrics. A key aspect of this role involves expertly articulating the value of our software, and demonstrating how its features directly address and meet specific client business needs. You will provide essential ongoing software training, guiding both new and existing clients to achieve maximum value. The ideal candidate is an empathetic, highly adaptable, and strategic problem-solver with strong technology aptitude. You possess excellent communication and organizational skills, a commitment to building trust, and a proven ability to drive client success and account expansion. PRIMARY DUTIES: - Build and nurture relationships with a portfolio of clients, offering recommendations that deliver both value to the client and a reliable, growing revenue stream to our company. - Maintain a detailed Account Plan for each client, including a strategy for growth and/or retention. - Monitor and evaluate clients’ adoption of software features to ensure maximum benefits are achieved. Support the adoption of new software tools that are released. - Create, manage, and close cross-sell and up-sell opportunities for clients, based on needs and potential for growth - Prepare and deliver business reviews to the client’s management team to drive program growth, process improvement, and client satisfaction. - Deliver supplemental software training, tailoring instruction to match client needs and anticipated use of the system. - Recommend appropriate system configurations and settings to match client requirements. - Manage client escalations and complaints with internal stakeholders, delivering effective resolutions. - Collaborate with the Product team to define solutions to meet client needs. - Regularly maintain and update client/project status in CRM. - Handle client contract renewal processes. - Drive growth and credibility by cultivating a network of brand advocates to produce high-impact testimonials, case studies, and references. As needed, assist with bulk onboarding projects for new clients who bring existing business to their Land Gorilla relationship - Maintain awareness of industry trends, best practices, and compliance and regulatory changes; communicate relevant information to clients in a timely fashion. Requirements - 3+ years of demonstrated ability in an Account Manager or Customer Success role - Enterprise experience - Construction lending experience is preferred - Driven, energetic self-starter who identifies and accomplishes goals without explicit instructions - Demonstrated ability to build and maintain client trust - Demonstrated ability to manage cross-sell and up-sell deals - Strong empathy and active listening skills - Exceptional technology skills and aptitude - Collaborative and creative problem solver, able to work with clients and internal resources to analyze, synthesize, and implement the best solutions - Knowledgeable in current industry practices, trends, and technology - Can handle multiple priorities with consistent and strong follow-through - Able to analyze data to recommend improvements - Excellent written and verbal communication skills - Able to respond to and handle challenges in a professional and solution-oriented manner This job description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. BENEFITS: - Health (+Dependent Coverage), Dental, and Vision Insurance Package - 12 Observed Holidays - Paid Time Off: Accrues up to 160 hours/ 20 days - Paid Sick Leave: 40 hours - 2 Floating Holidays - Paid Family Leave - 401(k) and Company Matching - Employee Assistance Programs (EAPs) for Mental Health, Financial Planning, Crisis Intervention - Remote Company - Work From Home Policy Compensation: $65,000-$95,000/year, Full-time, Work from Home. The actual pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, and geographical location. It is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions depend on the facts and circumstances of each position and candidate. Land Gorilla is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

Role Description CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Qualifications - Relevant educational background. - Experience in the healthcare industry. - Strong communication skills. - Ability to work collaboratively in a team environment. Requirements - Proven track record in a similar role. - Familiarity with medical devices and healthcare regulations. - Strong analytical and problem-solving skills. - Willingness to travel as needed. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health insurance plans. - Retirement savings plan with company match. - Generous paid time off and holidays.

Role Description CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Qualifications - Experience in the healthcare industry. - Strong communication skills. - Ability to work collaboratively in a team environment. - Proven track record of meeting or exceeding goals. Requirements - Bachelor's degree in a relevant field. - Minimum of 3 years of experience in a similar role. - Proficiency in Microsoft Office Suite. - Willingness to travel as needed. Benefits - Competitive salary and performance-based bonuses. - Comprehensive health benefits. - Retirement savings plan with company match. - Generous paid time off policy.

Role Description The Customer Success Manager (CSM) is a strategic role that serves as our number one customer and company advocate. The role displays superior customer management and consultancy skills, striving to become a trusted advisor to the customer. The CSM is passionate about the product, engaging customers, ensuring their happiness, and showing the value of the overall solution. The role has strong relationship skills and can create win/win environments for all parties they work with. The CSM will be responsible for having a solid knowledge of Verint Product Solutions and applying this knowledge in all aspects of the job. Principal Duties and Essential Responsibilities - Identify, create, and lead efforts for delivering value to customers by understanding customer strategic outcomes, business challenges, key KPIs and providing recommendations. - Create and deliver a success roadmap that aligns with each customer's unique business goals and objectives. - Drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists. - Collaborate with customers to increase their usage and adoption of our solutions to ensure they achieve their desired outcomes. - Be an expert on assigned Verint Product Solutions to speak and demo intelligently about the value and usage of the product. - Responsible for an ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions. - Identify Expansion Opportunities to drive revenue growth. - Negotiate and close renewals with existing customers. - Own working with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight. - Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned. - Bring intelligent product feedback and recommendations from customers back to the product team. - Advocate customer needs/issues cross-departmentally. - Manage account escalations as needed. - Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization. Qualifications - Bachelor’s degree or equivalent experience - Minimum of 5-7 years of experience in a customer-facing role focused on Customer Success - A strong sense of urgency to perform actions quickly - Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed - Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities, whether in a presentation format or through direct demonstrations in a lab environment - A “do what it takes” mentality - Detail oriented and a strategic thinker - Strong team player but a self-starter that can operate independently - Proficiency in managing diverse tasks concurrently, such as handling support escalation calls in the morning, conducting best practices calls during mid-day, and facilitating onboarding meetings in the afternoon, etc. - Ability to effectively and successfully handle customer service issues and conflict situations - Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations Preferred Requirements - Prior experience in closing renewals and/or professional services opportunities - Experience managing customers of various sizes and knowing how/why to manage them differently - Experience with Totango or other customer success platforms Company Description Verint Systems Inc. is an equal opportunity employer and is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment based on race, color, religion, sex, age, national origin, genetic information, disability, veteran status, and any other classification or characteristic protected by applicable federal, state or local laws. Verint operates in accordance with all anti-discrimination laws and affords equal opportunities to employees and applicants without regard to any characteristic or protected class in our hiring, promotion and termination practices.