• Serve as the primary point of contact, ensuring an exceptional and seamless client experience • Build trusted, long-term relationships with senior learning, HR, and business stakeholders • Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact • Translate client business needs into learning strategies, experience architectures, and solution recommendations • Participate in early-stage solutioning sessions, scoping conversations, and design workshops • Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning) • Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices • Drive expansion through consultative upselling, cross-selling, and proactive account planning • Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met • Negotiate service agreements and oversee reporting, analytics, and performance tracking

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for someone who thinks big, sweats the small stuff and keeps things simple. You’ll join a high-bar, fast-paced team where people are trusted to own their work, communicate openly, and ship things that improve our clients’ lives. Collaboration, humility, and an obsession over quality are how we get stuff done. In this role, you’ll have the opportunity to: - Understand the investing needs of our customers, empowering both new and sophisticated investors with the tools and knowledge to make informed decisions. - Partner closely with engineering, data science and product management to find refined but practical solutions to design challenges. - Create multiple concepts and prototypes, recognizing when meticulous attention to detail is needed and when low-fidelity sketches are adequate for visualizing ideas. - Listen to users to develop the right product strategy and find solutions that delight our customers. - Leverage data to inform your design solutions. - Understand the strategic direction and vision for your working areas and ensure all UX efforts are aligned with that direction. - Raise the craft quality bar at Wealthsimple not just through your own work, but through the mentoring and development of Designers in your domain. - Become a subject matter expert in Stock & Option Trading. - Stay on top of industry trends and emerging technologies to integrate innovative solutions into our product design. Qualifications - A deep interest or experience with Trading and how we might build simpler, more accessible services for everyone. - Is an expert practitioner in the craft of product design, capable of delivering thoughtful, polished experiences, including motion and interaction design. - Demonstrated experience designing and shipping consumer-facing products. - Proven ability to turn complex problems into simple experiences. - Strong understanding of how design, product and engineering can work together to ship high-quality experiences quickly and at scale. - Can effectively communicate ideas and project direction to internal teams and stakeholders. - Experience generating user insight by shaping and leading research studies. - Ability to work independently, biasing towards action to drive projects forward. Benefits - Top-tier health benefits and life insurance - Long-term group savings with employer match using our Wealthsimple for Business platform - 20 vacation days + 4 wellness days per year, and unlimited sick and mental health days - 90 days away program: Employees can work outside of Canada for up to 90 days per calendar year - A wide variety of peer and company-led Employee Resources Groups (e.g., Rainbow, Women of Wealthsimple, Black @ WS) - We’re a remote first team with over 1,500 employees across North America

• Create leverage and impact far and above what you'd see in a typical EPD product team structure. • Get to work on all parts of a massive product surface area - spanning many user types, JTBDs, usability challenges, etc. • Help reinvent the design model for modern enterprise software—you don’t have to build wireframes, user journeys, personas, etc. • Cover all parts of the design process with a focus on design craft. • Help build our design system from (almost) the ground up.

• Own the design vision and deliver high-craft solutions • Lead design across clinical review infrastructure, provider feedback systems, and coding accuracy tools • Translate dense regulatory requirements and clinical standards into intuitive, human-centered experiences that make complex requirements feel manageable • Design for multiple audiences: internal operations teams, providers receiving feedback, and payers evaluating our network • Define the experience vision for supportive education and improvement flows that help providers elevate their practice • Establish and maintain a high bar for visual and interaction design that makes systems feel approachable and helpful • Build systems, partner strategically, and mentor • Develop reusable patterns for complex workflows and contribute to our design system (Helix) • Work deeply with product, engineering, clinical operations, and standards teams • Connect the dots across all of provider experience—designing solutions that span multiple touchpoints when needed • Collaborate with provider experience designers to ensure feedback systems feel genuinely supportive and educational • Mentor other designers and model effective cross-functional partnership