DEADLINE FOR APPLICATIONS 5 April 2026-23:59-GMT+01:00 Central European Time (Rome) WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. ABOUT WFP The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change. At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves. To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok. WHY JOIN WFP? - WFP is a 2020 Nobel Peace Prize Laureate. - WFP offers a highly inclusive, diverse, and multicultural working environment. - WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities. - A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe. - We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement). JOB TITLE: Service Designer - GSMT specialist TYPE OF CONTRACT: Regular Consultant UNIT/DIVISION: Financial System and Process support branch (CFO Division) DUTY STATION (City, Country): (Remote) DURATION: until 30.06.2026 with possibility of extension BACKGROUND AND PURPOSE OF THE ASSIGNMENT: Within the Finance Strategy 2027 initiative ‘Excellence in Core Enabling and Assurance Services’, since 2021 the finance function within CFO Division has been pursuing several initiatives aiming at streamlining and simplifying the way finance manages services, in particular through tools such SaaS (Software as a Service) and a PaaS (Platform as a Service) solutions, like the Global Service Management Tool (GSMT) provided by TEC, with the objective to implement a digital portal for staff to request financial services and ask questions related to processes and employee-related financial services. The objective is to improve the organizational insights and offer an enhanced experience when requesting for services. This results to a win-win situation where staff can access services and receive answers to their questions promptly, whereby Finance manages requests more efficiently and effectively. Moreover, Financial System and Process support branch provides business process review and project management capacity to scale up CFO Division’s digital transformation initiatives building on our strong corporate ERP SAP and on recently adopted PaaS tools (such as ServiceNow) and other technologies such as Robotic Process Automation (RPA), WSS, chatbots and others. To support the above mentioned workstreams a consultant is required. The incumbent will be responsible of the following duties: ACCOUNTABILITIES/RESPONSIBILITIES: Under direct supervision of the Automation and Digital transformation Lead and the overall supervision of Financial System and Process support branch, the consultant will have the following responsibilities. a. Collaborate with the Automation and Digital transformation Lead to collect requests for design and configuration of new services, and provide changes to existing services and other requirements; b. Lead the technical component during workshops, information sessions, and planning stages; c. Leveraging expert technical knowledge of GSMT and other corporate SaaS/PaaS, provide advice and guidance for potential efficiency gains and cost-effectiveness of proposed solutions to enhance existing use combined with additional functionality of unsupported workstreams; d. Configure workflows, groups, forms, reports and other features in the service management tool according to the governance provided by the Automation and Digital transformation Lead; e. Provide technical integration solutions among corporate internal and external tools using APIs, with the objective to optimize usability and automation potential of CFO digital tools; f. Manage roll out activities and relevant assigned resources, as required; g. Communicate clearly and manage stakeholders’ expectations about the projects’ timeline, risks, quality and costs, keeping them informed of progress of projects’ activities, challenges and achievements; h. Provide training of the service management tool to new agents across CFO division and globally; i. Analyse and document the business requirements: i. Define an impact analysis on the GSMT, and identifying alternative solutions where appropriate; ii. Discuss requirements, impact analysis and alternative solutions within the division; iii. Document and classify requirements and decisions for client approval. j. Identify opportunities for technical optimization of existing services within service design guidelines; k. Generate and run reports from GSMT and other Saas/Paas tools adopted by CFO, to inform decision making, as well as to support data analysis in coordination with reporting focal points within CFO Division; l. Perform testing to ensure that functionality works as required; m. Conduct trouble shooting activities and propose practical solutions to improve use and performance of CFO platform/s; n. In collaboration with WINGS process expert, perform trouble shooting activities for WSS forms and propose efficiency practical solutions to improve platform efficiency; o. Collaborate with the Automation and Digital transformation Lead to identify innovative digital solutions, with the objective to enhance management and effectiveness of CFO Division services. DELIVERABLES AT THE END OF THE CONTRACT, other than the ongoing deliverables: 1. Manage the roll out of selected services, and the relevant change management and communication initiatives. 2. Support design, adoption and roll-out activities for the migration of GSMT services to ServiceNow. 3. Implement integration solutions among corporate internal and external tools using APIs, with the objective to optimize usability and automation potential of CFO digital tools. 4. Ensure proper functioning and regular maintenance of services implemented via GSMT and other tools (WSS, ServiceNow) for finance. QUALIFICATIONS & EXPERIENCE REQUIRED: Education: An advanced degree in preferably in one or more of the following disciplines: economics, engineering, business management, operations management, or related areas. Additional qualifications in financial management are desirable. Experience: At least five years of postgraduate progressively responsible experience in project design and management in international context is desirable. In-depth knowledge of open API standards. Sound knowledge and expertise of IT technologies, software architectures and data flows. Sound knowledge of Global Service Management Tool (namely EasyVista and ServiceNow) configuration and implementation. Knowledge and experience with project management methodologies. Knowledge and experience with ITIL processes Experience undertaking analysis of complex business processes and defining application requirements. Experience using enterprise service management solutions (with experience delivering service management products strongly preferred). Good knowledge of financial processes is desirable. Knowledge & Skills: Strong interpersonal skills and work ethics, able to proactively and independently pursue tasks and ensure timely delivery. Demonstrated ability to manage data, analyze and communicate them. Written and analytic skills; able to gather, review and synthesize information from a variety of sources, and create clear and concise reports based on information gathered. Effective organizational and planning skills to ensure set objectives are achieved within agreed timeframes. Strong communication skills Languages: Fluency (level C) in English language. Knowledge of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese, will be an advantage WFP LEADERSHIP FRAMEWORK WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission. Click here to access WFP Leadership Framework REASONABLE ACCOMMODATION WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: global.inclusion@wfp.org NO FEE DISCLAIMER The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web. REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION - All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel. - We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application. - If you experience technical issues while submitting your application, you may contact us at global.hrerecruitment@wfp.org. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply. - At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process. - Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process. All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks. No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

The candidate must be based in Lithuania Role Overview: The role involves the development, implementation, and maintenance of information systems using Oracle RDBMS, advanced PL/SQL, and web technologies integrated via web services. The specialist will support system stability, scalability, and compliance within a public sector environment. Key Responsibilities: - Develop and maintain solutions using Oracle RDBMS and PL/SQL - Participate in system development and implementation based on web technologies and web services - Perform maintenance and modification of existing information systems - Ensure performance, reliability, and integrity of database-driven systems Must-Have Requirements: - Valid Oracle Advanced PL/SQL Developer Certified Professional certification or equivalent - Participation within the last 5 years in at least one project involving development, implementation, or maintenance of information systems based on web technologies, web services, and Oracle RDBMS - Proven hands-on experience with Oracle RDBMS and advanced PL/SQL - Strong knowledge of database architecture and system integration 👍English: upper-intermediate 🌍 Location 📩 Ready to Join? We look forward to receiving your application and welcoming you to our team!

Company Description When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Platinum Support team works with our Turnitin Assessment Delivery team to provide world-class customer service to Premium and Non-Premium Support member institutions, exam takers and proctors. The Platinum Support Specialist will help grow customer usage of products, ensure satisfaction with the products, and provide bespoke Premium support services. - Responsible for handling technical and non-technical customer queries via telephone, chat, email and online forms within established response times. - Proactively support users of the ExamSoft and ProctorExam products (administrators, instructors, teaching assistants, exam takers and proctors ensuring problem resolution, system access, optimal system performance, and overall customer happiness. - Become a Subject Matter Expert on all ExamSoft and ProctorExam products and services. - Coordinate closely with other departments including but not limited to Tier 2, Client Success Management, Engineering, Product Management, on all product issues & releases, as well as on new user onboarding initiatives. - Be part of our newly created Bench Team - Develop and maintain positive customer relationships with domestic and international customers while striving to provide exceptional customer service on every interaction with every customer. Qualifications Essential - Bachelor's Degree or equivalent experience. - Fluent spoken/written English and exceptional written and oral communication skills. - Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure. - Exceptionally detail-oriented and organized. - Excellent computer skills. - Ability to quickly pick up new tools and software - eager and willing to become an expert in our product and the world of higher education. - Excellent planning and organisational skills. - Passion for customer and user experience. - Ability to work with sensitive and confidential material and possess excellent judgment. Desirable - Past experience providing global technical and customer service support. - Past experience in the education field and/or with educational technology products. - Past experience in an omni channel contact center environment involving telephone, chat and email channels. - Broad understanding of web technologies and Software as a Service (SasS). Additional Information Total Rewards @ Turnitin At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work. Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates. In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being. Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes. Our Values underpin everything we do. - Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do. - Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe. - Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors. - Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard. - One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes. - Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world. Global Benefits - Remote First Culture - Health Care Coverage* - Education Reimbursement* - Competitive Paid Time Off - Self-Care Days - National Holidays* - 2 Founder Days + Juneteenth Observed - Paid Volunteer Time* - Charitable contribution match* - Monthly Wellness or Home Office Reimbursement/* - Access to Modern Health (mental health platform) - Parental Leave* - Retirement Plan with match/contribution* * varies by country Seeing Beyond the Job Ad At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!

Who we're looking for: We’re looking for someone with experience contributing to Wikidata and an understanding of how structured, open data is used across platforms like search engines and knowledge panels. You’ll help ensure that information related to BorrowMyDoggy is accurately represented in publicly available datasets, in line with community guidelines and best practices. This is a research-led, detail-oriented role, focused on data accuracy, sourcing, and structuring information in a neutral and compliant way. What it is like working with us: We’re a fun go getter team who are incredibly supportive and always take initiatives to come up with ways to improve BorrowMyDoggy. Responsibilities: - Review existing Wikidata entries related to BorrowMyDoggy and associated entities - Add or improve structured data (e.g. company information, key people, attributes) - Ensure all contributions follow Wikidata and Wikimedia guidelines - Source and reference reliable, third-party information - Identify gaps or inconsistencies in publicly available data - Advise on best practices for maintaining accurate open data presence