• Manage a high-volume book of business (hundreds of customers) • Guide customers through onboarding, adoption, and renewal using programmatic and digital engagement. • Monitor customer health, usage patterns, and risk indicators at scale. • Design, execute, and optimize scaled customer journeys with a mix of tech-touch and low-touch actions. • Meet monthly retention targets. • Collaborate closely with Sales, Product, and Marketing teams.

Die Baubranche ist einer der größten Wirtschaftszweige der Welt – und steht vor dem größten Umbruch ihrer Geschichte. Wir bei Flexxter treiben diesen Wandel an. Wir entwickeln KI-gestützte Baumanagement-Software, die Bauunternehmern, Architekten und Immobilienentwicklern hilft, komplexe Projekte zu automatisieren und effizienter zu steuern. Wir bei Flexxter wachsen gerade massiv: 130+ Neuanmeldungen pro Monat und eine Conversion Rate von über 7% zeigen, dass wir ein Problem lösen, das die Baubranche brennend interessiert. Jetzt brauchen wir dich, um dieses Wachstum operativ auf die nächste Stufe zu heben. Aufgaben Du bist nicht im Call-Center, sondern der strategische Partner unserer Nutzer. Dein Ziel: Die Kunden sollen unsere Funktionen und unser Produkt verstehen und lieben lernen. - Process Architect: Du analysierst, wo Kunden hängen bleiben und baust (mit unseren Devs und KI-Tools) Lösungen, die den Supportbedarf dauerhaft senken. - Onboarding & Consulting: Du begleitest neue Kunden (Architekten, Bauleiter, Bauunternehmen) beim Start und zeigst ihnen, wie Flexxter ihre Prozesse digitalisiert. - Customer Success: Du bist proaktiv. Du wartest nicht nur auf Fragen, sondern gehst auf Kunden zu, um sicherzustellen, dass sie das volle Potenzial der Software nutzen. - Problemlöser: Wenn es mal hakt, bist du der erste Ansprechpartner (per Chat, Mail oder Video-Call) und findest schnelle Lösungen. - Produkt-Mitgestaltung: Du bist das Ohr am Markt. Das Feedback, das du sammelst, fließt direkt in die Entwicklung unserer neuen Features ein. Qualifikation Wir suchen Persönlichkeit und die richtige Einstellung für große Erfolge, keine lückenlosen Lebensläufe. - Digital Mindset: Du begeisterst dich für neue Technologien, Apps und KI. Du musst nicht programmieren können, aber verstehen, wie Software funktioniert. - Echte Ownership: Du wartest nicht auf Aufgaben, sondern siehst, wo es brennt, und löschst das Feuer selbstständig. - Tech-Affinität: Wir nutzen Cursor und modernste KI-Workflows. Du solltest Bock haben, diese Tools zu nutzen, um deine eigene Arbeit zu hebeln. - Kommunikationstalent: Du triffst den richtigen Ton - egal ob du mit einem tech-affinen Architekten oder einem pragmatischen Bauleiter sprichst. - Struktur: Auch wenn drei Kunden gleichzeitig etwas wollen, behältst du den kühlen Kopf. - Background: Ein Studium (BWL, Bauing, Architektur, Kommunikation) ist hilfreich, aber kein Muss. Auch als Quereinsteiger bist du willkommen, wenn du schnell lernst. - Sprache: Du sprichst und schreibst exzellentes Deutsch und hast gute Englischkenntnisse Benefits Wir bieten dir ein Umfeld, das Spaß macht und deine Karriere beschleunigt. - Top-Location & Community: Wir arbeiten in einer wunderschönen Villa direkt an der Eilenriede. Du bist umgeben von einer jungen Startup-Community - perfekt zum Netzwerken beim Kaffee oder kalten Getränken. - Freiheit & Remote: Wir vertrauen dir. Ob Home-Office in Hannover oder mal eine Woche Workation aus dem Ausland - solange die Ergebnisse stimmen, bist du frei. - Die KI-Lernkurve: Du lernst hautnah, wie man ein KI-Start-up aufbaut. Du arbeitest direkt mit dem Gründer und dem Core-Team zusammen. - Team-Spirit: Wir arbeiten viel digital, aber bei unseren monatlichen Teammeetings kommen alle zusammen - für Updates, Austausch und gute Pizza. - Ausstattung: Du bekommst modernes Equipment (Laptop & Co.), damit das Arbeiten reibungslos läuft. Wir suchen jemanden, der etwas bewegen will. Wenn du Lust auf Start-up-Feeling in einer schönen Location hast und die Digitalisierung am Bau vorantreiben willst, dann passen wir zusammen. Spar dir das formelle Anschreiben. Schick mir einfach deinen Lebenslauf und schreib uns in 3-4 Sätzen, warum genau du der perfekte Fit für die Stelle bist. Wir freuen uns darauf, von dir zu hören!

About Us TLN Canada Inc. and TLN USA Inc. (collectively, The Learning Network (TLN)) help organizations unlock growth and elevate performance through proprietary eLearning platforms, custom learning solutions, and strategic training services. For over 25 years, we’ve partnered with clients across industries to deliver innovative, measurable, and impactful learning experiences. By combining technology, expert-led services, and tailored strategies, we create scalable solutions that make a real difference for teams and businesses alike. Role Description The Learning Network (TLN) is looking for a Senior Customer Success Manager to join our Customer Success team! In this client-facing role, you will partner with enterprise clients to drive successful onboarding, platform adoption, and measurable outcomes. You will act as a trusted advisor while collaborating closely with Sales, Product, Support, and Services teams to maintain account health, support platform migrations, and ensure long-term customer satisfaction and renewals. We are ideally seeking a senior-level professional, but ambitious mid-level candidates with growth potential are encouraged to apply. Compensation and title will align with experience. If you enjoy building relationships, solving complex challenges, and helping clients achieve meaningful results, this is the role for you! What You’ll Do Customer Engagement & Strategic Account Management - Build and maintain strong relationships with enterprise clients - Align platform adoption with client business goals and desired learning outcomes - Lead onboarding initiatives, including kickoff meetings, training, and milestone planning - Develop tailored engagement plans to ensure long-term success - Conduct regular customer health checks, usage reviews, and executive check-ins - Serve as the primary contact for client guidance and senior stakeholder conversations Platform Adoption & Migration Support - Support clients through platform migrations, upgrades, and major program changes - Monitor adoption progress, readiness, and migration timelines - Identify adoption risks or barriers and implement solutions to maintain engagement - Partner with clients on change management to ensure successful utilization of platforms Customer Insights, Renewals & Risk Management - Track and report on adoption, engagement, and satisfaction metrics - Provide Sales leadership with visibility into renewals, opportunities, and potential risks - Escalate high-risk accounts or concerns to leadership when necessary Cross-Functional Collaboration - Represents the voice of the customer across Product, Sales, Support and Services teams - Coordinate internal teams to support customer outcomes, platform readiness, and program execution - Share insights, usage trends, and opportunities for improvement with internal stakeholders Communication & Relationship Management - Build trusted relationships across all levels, from administrators to executive leadership - Adapt communication style to different audiences and technical expertise - Lead solution-focused conversations and navigate complex discussions with empathy and professionalism - Leverage AI-driven tools to enhance customer interactions, including analyzing conversations, identifying insights, improving communication quality, and driving more effective, data-informed customer engagement strategies What We’re Looking For Experience & Qualifications - 5+ years in Customer Success, Account Management, or Solutions Consulting - Experience managing enterprise-level accounts and multi-stakeholder environments - Proven track record supporting learning technology platforms or LMS systems - Experience managing platform migrations or product transitions Technical Competencies - CRM systems (Salesforce, HubSpot, or equivalent) - LMS or learning technology platforms - Project management tools (Asana, Jira, Liquid Planner, or similar) - Data analysis and reporting on adoption, engagement, and renewal metrics - Experience using AI tools (e.g., Gong, Granola, Co-Pilot, or similar) to enhance and optimize customer interactions Core Skills - Exceptional client communication, presentation, and consulting abilities - Strong organization, project coordination, and prioritization skills - Ability to influence cross-functional teams and navigate complex stakeholder environment - Problem-solving, risk identification, and adaptability in fast-paced environments - Ability to navigate challenging situations and drive positive, solution-oriented outcomes for customers Why Join The Learning Network (TLN Canada Inc.) - Work with innovative learning technology and enterprise clients - Be part of a collaborative and growing team that values innovation and customer success - Play a key role in helping organizations deliver impactful learning experiences - Remote-first team with flexible hours and a results-oriented culture - Comprehensive health coverage including medical, dental, HCSA, EAP - Flexible time off policy – take the time you need to handle life’s important moments - Salary range based on experience $50,000.00 CAD to $90,000.00 CAD - Role is open for anywhere in Canada

Camunda is the leader in enterprise agentic automation, orchestrating complex business processes, including high-value knowledge work, across agents, people, and systems. By creating production-ready, enterprise-grade agents with built-in governance, Camunda uniquely delivers trusted AI agents for business-critical processes. Over 700 leading innovators like Atlassian, ING, and Vodafone, rely on Camunda to slash time-to-value from months to days, boost operational efficiency, and elevate customer experiences. Camunda was named a Visionary in the inaugural 2025 Gartner® Magic Quadrant™ for Business Orchestration and Automation Technologies (BOAT). As a fully remote, global company, we’re rewriting the rules of modern business. Named GP Bullhound’s 2024 Top 100 Next Unicorn list, certified as a Great Place to Work, and recognized by Flexa for true flexibility, we’re growing fast and looking for top talent to join our team. If you’re excited to do meaningful work and make real impact, keep reading, this role could be the one you’ve been waiting for. About the Role: The Customer Success team plays a vital role in ensuring long-term customer retention and satisfaction. Within this team, the CSM acts as the frontline advocate and strategic partner, ensuring that customers achieve their goals while also contributing to the company’s growth through renewals and expansion opportunities. What you'll be doing: - Becoming the trusted advisor to a set of enterprise customers and their key stakeholders in the MEA region by aligning Camunda technology to their business strategy and goals - Developing customer success plans outlining Customer’s KPIs, stakeholders, critical success factors, and product adoption plan - Establishing trust-based relationships with your customers throughout their journeys with Camunda and maximizing the value from their investment - Being a Customer Success Champion to evangelize customer-centricity within Camunda, thereby increasing retention outcomes, customer experience and loyalty - Working closely with our Sales team on opportunities to grow your customers; developing the opportunities and leveraging relationships and value measured as a trusted advisor - Collaborating with our Consulting, Support and Engineering teams through proactive engagement on product and support-related issues - Collaborating with our Product Management and Marketing teams to create programs on best practices, influence product roadmap discussions, and foster customer references What you bring: - 2+ years of experience in Customer Success, Consulting, Account Management, or a similar role in enterprise software - Proven ability to drive both retention (GRR) and expansion (NRR) through value-based engagement strategies - Commercial acumen and a track record of influencing buying decisions and account growth - Experience building relationships and engaging effectively with senior business and technical stakeholders, including C-level executives - Ability to manage complex, multi-stakeholder engagements across global organizations, with strong program and project management skills - Proven experience leading structured success planning, value management, and use case pipeline development in enterprise environments. - Demonstrated ability to translate strategic business goals into actionable customer success motions and contribute to the creation, refinement, or execution of enterprise playbooks and engagement methodologies. - Analytical skills to interpret customer data, identify trends, track success metrics, and make data-driven recommendations - Technical aptitude to engage in conversations around process orchestration, automation, cloud architecture, and modern software development practices - Fluency in English and Arabic - Ability and/or willingness to use our product. Nice-to-haves: - Prior experience in the process automation, BPM, or consulting space is a plus - Prior experience with maturity assessments and strategic advisory in a customer-facing role - Strong understanding of software development methodologies, open-source ecosystems, DevOps practices, and cloud infrastructure - Experience leveraging tools such as Salesforce, Gainsight, or customer success platforms to manage adoption and track outcomes This role is an existing vacancy #LI-AL1 #LI-Remote What We Have to Offer: Compensation We offer competitive, fair, and transparent compensation. Salary ranges are location-based, with Standard and Major markets (global tech hubs) reflecting local competition. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market. Final offers depend on skills, experience, and location, and we typically hire in the first half of the range to allow room for growth: - United States: $119,600.00 to $192,800.00 - United Kingdom: £75,100.00 to £123,500.00 - Singapore: S$148,500.00 to S$222,700.00 If you’re based elsewhere, you’ll be hired via Remote.com (our global employer partner), and your Talent Acquisition Partner will provide a personalized Total Rewards Calculator after your first interview. Equity: We also offer equity (where applicable) through our Virtual Stock Option Plan (VSOP). Benefits & Perks We invest in your wellbeing, growth, and ability to connect, along with perks that support you no matter where you’re based. Our benefits are globally designed and locally delivered where applicable. - Remote & Flexible: Work from anywhere with the setup that suits you, home office budget, co-working space support, and flexible time off to recharge when you need it. - In Person Connection: We invest in meaningful face time through our Annual Kickoff (Vienna in 2025, Madrid in 2026!), team offsites, and Camundi Connection Budgets, including contributing to meetups while travelling,, and local gatherings with fellow Camundi. - Health & Wellbeing: Access locally tailored healthcare, Modern Health for global mental wellbeing, and our Live Well Lifestyle Spending Account (LSA), a flexible, global benefit that puts you in control of your whole life, not just work, from: staying active, to caring for family, exploring personal passions, meaningful experiences, and investing in your financial wellbeing. The Live Well program launches in 2026 and scales to €1,000 annually from 2027. - Financial Security: Retirement and pension plans (often with company contributions), plus life and disability insurance where relevant. - Professional Growth: Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books, you decide! ”Everyone is welcome at Camunda” — it’s a celebrated component of our culture. We strive to create an inclusive environment that empowers our people. At Camunda, we honour diverse cultures and backgrounds and are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to gender, race, ethnicity, religion, belief, sexual orientation, age, disability or any other protected characteristics under applicable law. We are looking forward to your application! Come join us and be part of Camunda’s incredible journey: Make an impact at a pivotal moment in our story! AI Disclaimer: Camunda may use AI tools to aid the screening of applications.