The Learning Network (TLN)

Independent Learning Experience Designer (LXD) & eLearning Development Consultant We are seeking independent contractors to provide learning experience design and eLearning development services on a project or per hour basis, supporting customer education and product adoption initiatives. Scope of Services - Design and develop digital learning assets, including eLearning courses, microlearning, blended programs, and instructor-led materials - Conduct learning needs analysis and recommend instructional strategies, formats, and sequencing - Create learning design documentation (objectives, outlines, storyboards, scripts, and assessments) - Develop interactive eLearning modules using tools such as Articulate Storyline and Rise - Produce and integrate multimedia elements (audio, video, animation, graphics) as required - Publish and test content for LMS delivery (e.g., SCORM/xAPI), ensuring functionality and tracking accuracy - Perform quality assurance (QA) to validate usability, accessibility considerations, and design alignment - Review feedback and revise deliverables based on agreed project requirements - Maintain organized project files required to support delivery, revisions, and handoff per contractual requirements - Collaborate with client stakeholders as needed to gather inputs and validate learning requirements - Communicate risks, assumptions, or scope considerations that may impact project delivery Minimum Experience & Capabilities - Demonstrated professional experience delivering learning design and eLearning development services - Working knowledge of adult learning principles and instructional design methodologies - Proficiency with Articulate Storyline and Rise (Vyond experience preferred) - Ability to manage multiple client projects and meet agreed milestones independently - Strong written and verbal communication skills when working with client stakeholders - Experience developing learning for remote or distributed audiences Nice-to-have - Adobe After Effects experience - Experience with learning management systems - Familiarity with accessibility standards (e.g., WCAG) Location: Remote (any city, province or state in the U.S.A & Canada) Engagement Type: Independent Contractor Compensation: Hourly or fixed-fee arrangement, invoiced based on services Tools and Equipment: Contractor provides their own tools and workspace

Independent Learning Experience Designer (LXD) & eLearning Development Consultant We are seeking independent contractors to provide learning experience design and eLearning development services on a project or per hour basis, supporting customer education and product adoption initiatives. Scope of Services - Design and develop digital learning assets, including eLearning courses, microlearning, blended programs, and instructor-led materials - Conduct learning needs analysis and recommend instructional strategies, formats, and sequencing - Create learning design documentation (objectives, outlines, storyboards, scripts, and assessments) - Develop interactive eLearning modules using tools such as Articulate Storyline and Rise - Produce and integrate multimedia elements (audio, video, animation, graphics) as required - Publish and test content for LMS delivery (e.g., SCORM/xAPI), ensuring functionality and tracking accuracy - Perform quality assurance (QA) to validate usability, accessibility considerations, and design alignment - Review feedback and revise deliverables based on agreed project requirements - Maintain organized project files required to support delivery, revisions, and handoff per contractual requirements - Collaborate with client stakeholders as needed to gather inputs and validate learning requirements - Communicate risks, assumptions, or scope considerations that may impact project delivery Minimum Experience & Capabilities - Demonstrated professional experience delivering learning design and eLearning development services - Working knowledge of adult learning principles and instructional design methodologies - Proficiency with Articulate Storyline and Rise (Vyond experience preferred) - Ability to manage multiple client projects and meet agreed milestones independently - Strong written and verbal communication skills when working with client stakeholders - Experience developing learning for remote or distributed audiences Nice-to-have - Adobe After Effects experience - Experience with learning management systems - Familiarity with accessibility standards (e.g., WCAG) Location: Remote (any city, province or state in the U.S.A & Canada) Engagement Type: Independent Contractor Compensation: Hourly or fixed-fee arrangement, invoiced based on services Tools and Equipment: Contractor provides their own tools and workspace

Independent Learning Experience Designer (LXD) & eLearning Development Consultant We are seeking independent contractors to provide learning experience design and eLearning development services on a project or per hour basis, supporting customer education and product adoption initiatives. Scope of Services - Design and develop digital learning assets, including eLearning courses, microlearning, blended programs, and instructor-led materials - Conduct learning needs analysis and recommend instructional strategies, formats, and sequencing - Create learning design documentation (objectives, outlines, storyboards, scripts, and assessments) - Develop interactive eLearning modules using tools such as Articulate Storyline and Rise - Produce and integrate multimedia elements (audio, video, animation, graphics) as required - Publish and test content for LMS delivery (e.g., SCORM/xAPI), ensuring functionality and tracking accuracy - Perform quality assurance (QA) to validate usability, accessibility considerations, and design alignment - Review feedback and revise deliverables based on agreed project requirements - Maintain organized project files required to support delivery, revisions, and handoff per contractual requirements - Collaborate with client stakeholders as needed to gather inputs and validate learning requirements - Communicate risks, assumptions, or scope considerations that may impact project delivery Minimum Experience & Capabilities - Demonstrated professional experience delivering learning design and eLearning development services - Working knowledge of adult learning principles and instructional design methodologies - Proficiency with Articulate Storyline and Rise (Vyond experience preferred) - Ability to manage multiple client projects and meet agreed milestones independently - Strong written and verbal communication skills when working with client stakeholders - Experience developing learning for remote or distributed audiences Nice-to-have - Adobe After Effects experience - ​​​​​​​Experience with learning management systems - Familiarity with accessibility standards (e.g., WCAG) Location: Remote (any city, province or state in the U.S.A & Canada) Engagement Type: Independent Contractor Compensation: Hourly or fixed-fee arrangement, invoiced based on services Tools and Equipment: Contractor provides their own tools and workspace

About Us TLN Canada Inc. and TLN USA Inc. (collectively, The Learning Network (TLN)) help organizations unlock growth and elevate performance through proprietary eLearning platforms, custom learning solutions, and strategic training services. For over 25 years, we’ve partnered with clients across industries to deliver innovative, measurable, and impactful learning experiences. By combining technology, expert-led services, and tailored strategies, we create scalable solutions that make a real difference for teams and businesses alike. Role Description The Learning Network (TLN) is looking for a Senior Customer Success Manager to join our Customer Success team! In this client-facing role, you will partner with enterprise clients to drive successful onboarding, platform adoption, and measurable outcomes. You will act as a trusted advisor while collaborating closely with Sales, Product, Support, and Services teams to maintain account health, support platform migrations, and ensure long-term customer satisfaction and renewals. We are ideally seeking a senior-level professional, but ambitious mid-level candidates with growth potential are encouraged to apply. Compensation and title will align with experience. If you enjoy building relationships, solving complex challenges, and helping clients achieve meaningful results, this is the role for you! What You’ll Do Customer Engagement & Strategic Account Management - Build and maintain strong relationships with enterprise clients - Align platform adoption with client business goals and desired learning outcomes - Lead onboarding initiatives, including kickoff meetings, training, and milestone planning - Develop tailored engagement plans to ensure long-term success - Conduct regular customer health checks, usage reviews, and executive check-ins - Serve as the primary contact for client guidance and senior stakeholder conversations Platform Adoption & Migration Support - Support clients through platform migrations, upgrades, and major program changes - Monitor adoption progress, readiness, and migration timelines - Identify adoption risks or barriers and implement solutions to maintain engagement - Partner with clients on change management to ensure successful utilization of platforms Customer Insights, Renewals & Risk Management - Track and report on adoption, engagement, and satisfaction metrics - Provide Sales leadership with visibility into renewals, opportunities, and potential risks - Escalate high-risk accounts or concerns to leadership when necessary Cross-Functional Collaboration - Represents the voice of the customer across Product, Sales, Support and Services teams - Coordinate internal teams to support customer outcomes, platform readiness, and program execution - Share insights, usage trends, and opportunities for improvement with internal stakeholders Communication & Relationship Management - Build trusted relationships across all levels, from administrators to executive leadership - Adapt communication style to different audiences and technical expertise - Lead solution-focused conversations and navigate complex discussions with empathy and professionalism - Leverage AI-driven tools to enhance customer interactions, including analyzing conversations, identifying insights, improving communication quality, and driving more effective, data-informed customer engagement strategies What We’re Looking For Experience & Qualifications - 5+ years in Customer Success, Account Management, or Solutions Consulting - Experience managing enterprise-level accounts and multi-stakeholder environments - Proven track record supporting learning technology platforms or LMS systems - Experience managing platform migrations or product transitions Technical Competencies - CRM systems (Salesforce, HubSpot, or equivalent) - LMS or learning technology platforms - Project management tools (Asana, Jira, Liquid Planner, or similar) - Data analysis and reporting on adoption, engagement, and renewal metrics - Experience using AI tools (e.g., Gong, Granola, Co-Pilot, or similar) to enhance and optimize customer interactions Core Skills - Exceptional client communication, presentation, and consulting abilities - Strong organization, project coordination, and prioritization skills - Ability to influence cross-functional teams and navigate complex stakeholder environment - Problem-solving, risk identification, and adaptability in fast-paced environments - Ability to navigate challenging situations and drive positive, solution-oriented outcomes for customers Why Join The Learning Network (TLN Canada Inc.) - Work with innovative learning technology and enterprise clients - Be part of a collaborative and growing team that values innovation and customer success - Play a key role in helping organizations deliver impactful learning experiences - Remote-first team with flexible hours and a results-oriented culture - Comprehensive health coverage including medical, dental, HCSA, EAP - Flexible time off policy – take the time you need to handle life’s important moments - Salary range based on experience $50,000.00 CAD to $90,000.00 CAD - Role is open for anywhere in Canada