• Lead a team of Engagement Managers focused on Professional Services consultative selling. • Accountable for Professional Services bookings goals within area of responsibilities covered by their Engagement Management team (EMEA). • Responsible for timely and accurate weekly bookings forecast within area of responsibility. • Help distribute customer opportunities evenly across team members ensuring geographic or segment coverage. • Collaborate with other managers, socializing and gaining agreement on strategic proposals, and executing strategies. • Provide strategic proposals to leadership to organize and align the Engagement Manager team with the Sales/CS organizations. • Remain knowledgeable and up-to-date on GitLab releases. • Coach team members on pipeline generation, opportunity prioritization, SFDC hygiene, discovery, scoping, estimation, SOW creation, negotiation and closing processes. • Provide guidance to Engagement Managers to help resolve negotiations leveraging win-win and give-to-get methodologies. Take ownership of resolving negotiations that are at an impasse • Align with Sales Leadership within territory to provide forecast updates. • Build and maintain a development plan to ensure Engagement Managers are enabled to understand the GitLab product and features, the value selling approach, and current processes/tools used to be effective in their roles. • Continuously assess team capacity to inform hiring plan. • Foster an environment where team members are motivated and enabled to contribute to continuously improving the Professional Services sales process: proactive services positioning, SKU selling vs custom scoped engagements, scaling the PS selling motion, etc.. Ensure these process improvements are aligned with global PS sales strategy. • Work closely with the Professional Services Delivery, Sales, Ecosystems Partners, and Product teams to develop common patterns into estimation and engagement proposal standards. • Coach team members on continuous improvement mindset, including their responsibility to bring ideas or challenges to the practice team for consideration.

• Own and manage end-to-end delivery of customer projects, from initiation through implementation and handover into ongoing services. • Define and agree project scope, milestones, dependencies, resourcing, budgets, and delivery plans in collaboration with customers and internal teams. • Ensure projects and delivery initiatives are delivered on time, within budget, and to agreed quality standards. • Provide leadership and direction to cross-functional delivery teams including Business Analysts/Consultants and Solution Architects, ensuring customer satisfaction with MRAS remains at the highest level. • Maintain clear governance, delivery cadence, and status reporting for customers and internal stakeholders. • Proactively manage risks, issues, changes, and dependencies across multiple concurrent initiatives. • Ensure all project processes, procedures, and documentation are completed in line with MRAS standards. • Act as the primary delivery lead for assigned customers beyond initial implementation. • Own delivery outcomes for enhancements, upgrades, and ongoing initiatives for existing customers. • Ensure customers receive the highest level of service, demonstrating professionalism, responsiveness, and accountability at all times. • Communicate customer goals, priorities, and constraints clearly to MRAS delivery and product teams. • Act as the primary escalation point for delivery-related concerns and conflicts, resolving issues constructively while protecting MRAS interests. • Maintain a high and visible profile with customers throughout delivery lifecycles. • Manage customer expectations effectively, including delivery scope, timelines, and commercial impacts. • Forecast and manage resource utilisation across projects and services engagements. • Forecast and track customer payment schedules for delivery engagements. • Support pricing and scoping of delivery engagements and change requests as required. • Provide day-to-day leadership, guidance, and mentoring to project and delivery team members. • Coordinate across regions and time zones, working closely with MRAS delivery, product, and engineering teams globally. • Ensure delivery teams have clear priorities, roles, and success measures.

• Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments. • Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines. • Establish process and procedures for overall site contract management in the organization. • Review, draft and negotiate a variety of agreements including site contracts, confidentiality agreements, and other client contracts. • Escalate and resolve complex issues with clients and internal stakeholders. • Negotiate site budget. • Provide guidance to business teams regarding operational implications of contract terms. • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Establish, track, report and manage site contract metrics. • Coordinate execution of agreements and track agreement expirations and other obligations • Support the maintenance of contract files and databases, including contract archiving. • Assist in designing and implementing policies and procedures to affect the timely execution of contracts. • Recognize where processes can be improved and take corrective action. • Mentor and/or Ambassador for new SCMs and Precision for Medicine staff

• Review, draft, negotiate and track a variety of legal agreements including confidentiality agreements, master confidentiality agreements, clinical study agreements and amendments. • Works closely with Clinical Operations study teams and plays a key role to ensure deliverables are in alignment with defined study timelines. • Establish process and procedures for overall site contract management in the organization. • Review, draft and negotiate a variety of agreements including site contracts, confidentiality agreements, and other client contracts. • Escalate and resolve complex issues with clients and internal stakeholders. • Negotiate site budget. • Provide guidance to business teams regarding operational implications of contract terms. • Ensure adherence to company policies, procedures and contracting standards. • Update relevant study team members regarding the status of contract negotiations and execution. • Establish, track, report and manage site contract metrics. • Coordinate execution of agreements and track agreement expirations and other obligations • Support the maintenance of contract files and databases, including contract archiving. • Assist in designing and implementing policies and procedures to affect the timely execution of contracts. • Recognize where processes can be improved and take corrective action. • Mentor and/or Ambassador for new SCMs and Precision for Medicine staff