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Underwriting SaaS solutions for forward-thinking life and health insurers
Project and Services Manager
Location
Idaho + 11 moreAll locations: Idaho | Washington | Oregon | Texas | California | Arizona | Colorado | Ohio | Illinois | Virginia | Florida | Singapore
Posted
78 days ago
Salary
$65K - $80K / year
Seniority
Senior
Job Description
Project and Services Manager
Munich Re Automation Solutions
• Own and manage end-to-end delivery of customer projects, from initiation through implementation and handover into ongoing services. • Define and agree project scope, milestones, dependencies, resourcing, budgets, and delivery plans in collaboration with customers and internal teams. • Ensure projects and delivery initiatives are delivered on time, within budget, and to agreed quality standards. • Provide leadership and direction to cross-functional delivery teams including Business Analysts/Consultants and Solution Architects, ensuring customer satisfaction with MRAS remains at the highest level. • Maintain clear governance, delivery cadence, and status reporting for customers and internal stakeholders. • Proactively manage risks, issues, changes, and dependencies across multiple concurrent initiatives. • Ensure all project processes, procedures, and documentation are completed in line with MRAS standards. • Act as the primary delivery lead for assigned customers beyond initial implementation. • Own delivery outcomes for enhancements, upgrades, and ongoing initiatives for existing customers. • Ensure customers receive the highest level of service, demonstrating professionalism, responsiveness, and accountability at all times. • Communicate customer goals, priorities, and constraints clearly to MRAS delivery and product teams. • Act as the primary escalation point for delivery-related concerns and conflicts, resolving issues constructively while protecting MRAS interests. • Maintain a high and visible profile with customers throughout delivery lifecycles. • Manage customer expectations effectively, including delivery scope, timelines, and commercial impacts. • Forecast and manage resource utilisation across projects and services engagements. • Forecast and track customer payment schedules for delivery engagements. • Support pricing and scoping of delivery engagements and change requests as required. • Provide day-to-day leadership, guidance, and mentoring to project and delivery team members. • Coordinate across regions and time zones, working closely with MRAS delivery, product, and engineering teams globally. • Ensure delivery teams have clear priorities, roles, and success measures.
Job Requirements
- Have strong expertise in project delivery and customer relationship management.
- Possess technical awareness and experience with complex enterprise systems, preferably within Life Insurance or Financial Services environments.
- Demonstrate excellent customer-facing communication skills, with the ability to engage senior stakeholders independently.
- Have strong team leadership and delivery coordination skills.
- Be highly organised with proven experience using MS Project or similar delivery planning tools.
- Understand commercial drivers, delivery margins, and contract-based delivery models.
- Professional project management qualifications (PMI / PMP / PRINCE2 or equivalent) are advantageous.
- Business fluency in Mandarin is highly regarded.
- Life Insurance experience including underwriting or claims management is advantageous.
Benefits
- This role may involve overseas travel from time to time
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