Munich Re Automation Solutions

• Own and manage end-to-end delivery of customer projects, from initiation through implementation and handover into ongoing services. • Define and agree project scope, milestones, dependencies, resourcing, budgets, and delivery plans in collaboration with customers and internal teams. • Ensure projects and delivery initiatives are delivered on time, within budget, and to agreed quality standards. • Provide leadership and direction to cross-functional delivery teams including Business Analysts/Consultants and Solution Architects, ensuring customer satisfaction with MRAS remains at the highest level. • Maintain clear governance, delivery cadence, and status reporting for customers and internal stakeholders. • Proactively manage risks, issues, changes, and dependencies across multiple concurrent initiatives. • Ensure all project processes, procedures, and documentation are completed in line with MRAS standards. • Act as the primary delivery lead for assigned customers beyond initial implementation. • Own delivery outcomes for enhancements, upgrades, and ongoing initiatives for existing customers. • Ensure customers receive the highest level of service, demonstrating professionalism, responsiveness, and accountability at all times. • Communicate customer goals, priorities, and constraints clearly to MRAS delivery and product teams. • Act as the primary escalation point for delivery-related concerns and conflicts, resolving issues constructively while protecting MRAS interests. • Maintain a high and visible profile with customers throughout delivery lifecycles. • Manage customer expectations effectively, including delivery scope, timelines, and commercial impacts. • Forecast and manage resource utilisation across projects and services engagements. • Forecast and track customer payment schedules for delivery engagements. • Support pricing and scoping of delivery engagements and change requests as required. • Provide day-to-day leadership, guidance, and mentoring to project and delivery team members. • Coordinate across regions and time zones, working closely with MRAS delivery, product, and engineering teams globally. • Ensure delivery teams have clear priorities, roles, and success measures.