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Headquartered in Derry, Northern Ireland, United Kingdom, Learning Pool is a workplace learning solution provider aiming to enhance workforce performance, upskilling, compliance, a
Product Manager (Admin Experience - Automation, Intelligence, and AI-Enabled Delivery)
Location
United Kingdom
Posted
84 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Product Manager (Admin Experience - Automation, Intelligence, and AI-Enabled Delivery)
Learning Pool
Wherever you find ambitious companies investing in their people, you’ll find Learning Pool Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders , using pioneering technology and creative content that we build, deliver and maintain. We’re passionate about customer success and our customers trust us to deliver long lasting value, a great return on investment and excellent customer service. Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way. So if you’ve got what we’re looking for and the desire to join a team that values creativity and empowerment, then get in touch. This role offers an excellent opportunity to get involved in and become part of the world of online learning. About the role: We are looking for a Product Manager to own and evolve the end-to-end administrative experience across our platform. This role is focused on making complex products feel simple to operate at scale, using strong systems thinking, excellent product craft, and a deep bias toward automation and intelligent assistance. You will focus on reducing effort for administrators, improving time-to-value, and building capabilities that help teams configure, govern, and operate the product with confidence. This is not a “backlog maintenance” role. It is an opportunity to make the admin experience a strategic advantage, balancing usability, control, compliance, and scalability. In addition, you will be expected to use modern AI tools in your day-to-day product work to move faster with higher quality. This includes accelerating discovery synthesis, turning ambiguity into clear decisions, improving communication, and increasing the efficiency of routine PM workflows, while maintaining high standards of judgment and accountability. Location: Remote UK What You Will Be Doing Roles and responsibilities include: - Own the admin experience strategy and outcomes: Define a clear vision, principles, and roadmap for how administrators set up, configure, manage, govern, and troubleshoot the platform. Translate this into measurable outcomes (for example: time-to-first-value, reduced support reliance, improved task completion, and fewer misconfigurations). - Simplify through automation and intelligent defaults: Continuously identify high-friction admin workflows and replace them with automation, guided setup, smart defaults, proactive recommendations, and system-driven configuration. Build experiences that prevent problems rather than merely helping users recover from them. - Design for scale, control, and safety: Partner with Engineering and Security to deliver capabilities administrators need at scale, including role-based access, auditability, sensible permissions, data and content governance, and safe change management. - Make complex systems understandable: Create clear mental models and workflows for configuration and operations. Ensure the platform is predictable and explainable, especially when automation or intelligent features are involved. - Build insight-driven operational tooling: Deliver admin visibility into what is happening and why: diagnostics, monitoring, health indicators, configuration status, and actionable next steps. Enable quick issue identification and resolution without requiring deep internal knowledge. - Customer discovery and problem definition: Develop a deep understanding of admin jobs-to-be-done across different customer types. Run structured discovery with admins, implementers, and customer teams to find root causes, not just symptoms. - AI-enabled productivity in day-to-day PM execution: Use AI tools responsibly to increase throughput and clarity in core PM workflows - Partner cross-functionally to deliver end-to-end improvements: Work with Product, Design, Engineering, Support, Implementation, and Customer Success to improve the full lifecycle: onboarding, daily operations, change requests, incident recovery, renewals, and expansion. - Measure and iterate using strong feedback loops: Define success metrics, build dashboards, and use a mix of qualitative and quantitative signals (product analytics, support data, user testing, customer interviews) to prioritize work and validate impact. Who We Are Looking For The successful candidate will demonstrate: - Strong product craft for “complex-to-simple” experience: You have shipped products where the user experience needed to hide complexity behind clear workflows, good defaults, and great information design. You can make trade-offs between flexibility and simplicity without losing credibility with power users. - Automation and “intelligent system” mindset: You consistently look for opportunities to remove manual steps, reduce cognitive load, and make the system do more of the work. You care about explain ability, edge cases, and the operational realities of automation. - Practical AI fluency for PM workflows: You have hands-on experience using AI tools to improve the speed and quality of product work. You know where AI is strong (drafting, synthesis, pattern-finding, summarization) and where it can mislead (confidence without evidence). You verify outputs and keep decision-quality high. - Systems thinking and operational rigor: You can map end-to-end workflows, spot failure points, and design for reliability. You are comfortable collaborating on topics like permissions, governance, integrations, configuration models, and platform constraints. - Data-informed decision making: You are comfortable defining metrics, instrumenting workflows, analyzing funnels, and using data to guide prioritization and measure outcomes. You also know where data is incomplete and how to fill gaps with targeted research. - Customer empathy for admin and operator personas: You can deeply understand the needs of people responsible for running the product: administrators, implementers, operations leaders, and system owners. You value their time and design for confidence, speed, and safety. - Clear communication and alignment: You can write and speak clearly to different audiences: engineers, designers, support teams, leadership, and customers. You are good at turning ambiguous problems into aligned plans. - Bias toward outcomes over output: You focus on impact (reduced effort, fewer issues, faster setup, increased adoption) rather than shipping features for their own sake. Working at Learning Pool The Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers. Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. Closing date for receipt of applications is 5pm UK time on the 13th April 2026.
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