Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow Senior System Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow operations and leading teams. This role will collaborate with other Operations team to plan and execute all System Administrative tasks for the ServiceNow platform and may direct junior administrative staff. This role requires strong platform expertise and serves as a technical authority for administration activities. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities - Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins. - Manage ServiceNow instance configuration, upgrades, patching, and system health. - Oversee user management, group and role administration, and access control configurations. - Monitor platform performance and proactively identify and resolve system issues. - Develop and maintain administration SOPs, runbooks, and technical documentation. - Support change management processes for platform updates and modifications. - Ensure compliance with federal security standards and audit requirements. - Coordinate with architects and developers on configuration standards and platform governance. Qualifications - Master’s degree in computer science, electronics, engineering or other engineering or technical discipline (OR an additional 10 years of relevant experience in lieu of the degree requirement for a total of 20+ years) - 10+ years total relevant experience - 4+ years of ServiceNow administration experience. - ServiceNow Certified System Administrator (CSA) - Experience mentoring or directing junior administrators. - Strong knowledge of ITIL service management processes. - Ability to obtain and maintain public trust clearance - US Citizen or Green Card holder - Experience supporting a federal client Preferred: - Advanced problem-solving and analytical skills - Impactful team player who looks to enable the team to the end goal Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-BK1

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. The ServiceNow SAM Quality Assurance & Test Manager is a senior technical and people leadership role responsible for overseeing a team of Systems Administrators who support software testing and quality assurance activities in ServiceNow for our VA-ESOM- End Point Support and Operations Monitoring contract supporting the Software Asset Management (SAM) Remediation project. This individual serves as the central authority for test strategy, governance, and quality standards for all software title deployments. The incumbent ensures that systems, applications, and software releases meet defined functional, performance, and business requirements before entering the Software Development Life Cycle (SDLC) process. This position requires a balance of hands-on expertise in software testing methodologies and strong people management skills to guide, develop, and hold accountable a team of technical professionals. Location: Remote within US supporting EST working hours. Responsibilities People Management & Team Leadership - Supervise, mentor, and develop a team of Systems Administrators supporting testing and quality assurance functions. - Establish clear performance expectations, conduct regular one-on-ones, and deliver formal performance evaluations. - Foster a culture of quality, continuous improvement, and accountability within the team. - Identify training and professional development opportunities to build team capability in testing tools, methodologies, and best practices. - Manage workload distribution, scheduling, and resource allocation across concurrent testing efforts. - Recruit, onboard, and retain qualified testing personnel in alignment with contract requirements. - Support subcontractor oversight, performance monitoring, and technical direction in accordance with program expectations. Test Strategy & Planning - Develop, own, and continuously refine the ServiceNow SAM overall test strategy and test governance framework. - Define testing scope, entry and exit criteria, risk-based testing approaches, and test coverage standards for all software initiatives. - Create and maintain test plans that address functional testing, integration testing, and user acceptance testing (UAT) for each software deployment lifecycle. - Collaborate with project managers, business analysts, and scrum masters to align testing timelines with project milestones and deployment schedules. Test Plan Development & Management - Oversee the design, development, review, and maintenance of comprehensive test plans, test cases, test scripts, and test data sets. Test plans can be manual or automated using CI/CD. - Ensure test cases provide traceability to business requirements and system specifications. - Establish and enforce standards for test plan documentation, version control, and reusability. - Leverage test management tools to maintain a centralized, organized repository of test artifacts in alignment with VA documentation standards. User Acceptance Testing (UAT) Coordination - Serve as the primary coordinator for all UAT activities, partnering with VA business stakeholders. - Develop UAT plans, schedules, and participant guides - Facilitate UAT sessions, track participant feedback, and synthesize findings into actionable defect reports and go/no-go recommendations. - Manage stakeholder communications throughout UAT cycles to ensure timely resolution of issues and alignment on release readiness. Integration Testing - Lead the planning and execution of integration testing efforts following application updates, patches, and configuration changes. - Coordinate with Systems Administrators to schedule and execute integration tests within defined project timelines. - Evaluate opportunities to implement test automation to improve integration testing efficiency and coverage. Quality Assurance for Software Title Deployments - Ensure all software deployment components have undergone appropriate QA review, including compatibility, security, and usability tests. - Track post-deployment quality metrics and facilitate lessons-learned reviews to drive continuous improvement. Reporting & Communication - Communicate risks, blockers, and testing outcomes clearly and proactively to all relevant stakeholders. - Maintain comprehensive documentation of testing activities, decisions, and outcomes in support of VA audit and compliance requirements, including Section 508 and FISMA. Qualifications - Minimum of 10 years of progressive experience in ServiceNow software quality assurance and testing, with at least 3 years in SAM focused supervisory or team lead capacity. - Bachelor's degree in engineering, Computer Science, Systems, Business or related scientific or technical discipline. 8 years of additional relevant experience can be substituted for the degree requirement. - Experience with ServiceNow Agile Development and Test Management Tools - Demonstrated experience managing or coordinating UAT programs in a complex, multi-stakeholder environment. - Hands-on experience developing and executing test plans, both manual and automated - Experience with software title deployments in an enterprise IT environment. - Strong knowledge of software testing methodologies (Agile, Waterfall, hybrid), including functional, regression, integration, and acceptance testing. - Solid understanding of defect tracking and management processes. - Proven ability to lead, motivate, and develop a team of technical professionals. - Strong written and verbal communication skills; ability to translate technical findings for non-technical VA stakeholders. Preferred Qualifications - Active ServiceNow Certifications: ServiceNow Certified System Administrator (CSA). - ISTQB Certified Tester (Foundation or Advanced Level), Certified Manager of Software Testing (CMST) (QAI) or equivalent QA certification. - Active ServiceNow certification: Certified Implementation Specialist- Software Asset Management (CIS-SAM). - Active Agile certification (CSM, SAFe, or equivalent). - Familiarity with federal IT compliance frameworks: FISMA, FedRAMP, NIST 800-53, and VA Section 508. - Experience with test automation frameworks and tools (e.g., Selenium, Playwright, Postman, or similar). - Familiarity with ITIL service management principles, particularly change and release management. - Experience working with VA enterprise systems (VistA, CDW, VA OIT infrastructure) or other federal agency environments. - Experience working within DevSecOps pipelines and CI/CD environments for enterprise software deployments. - ServiceNow Micro-Certification in Agile and Test Management Benefits The Company We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our team, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence. We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015), two CMMI ML 3 ratings (DEV and SVC) and CMMC Level 2 Certification. Industry Recognition Growth | Inc 5000’s Fastest Growing Private Companies, DC Metro List Fastest Growing; Washington Business Journal: Fastest Growing Companies, Top Performing Small Technology Companies in Greater D.C. Culture | Northern Virginia Technology Council Tech 100 Honoree; Virginia Best Place to Work; Washington Business Journal: Best Places to Work, Corporate Diversity Index Winner – Mid-Size Companies, Companies Owned by People of Color; Department of Labor’s HireVets for our work helping veterans transition; SECAF Award of Excellence finalist; Victory Military Friendly Brand; Virginia Values Veterans (V3); Cystic Fibrosis Foundation Corporate Breath Award Benefits We offer competitive benefits package including paid time off, healthcare benefits, supplemental benefits, 401k including an employer match, discount perks, rewards, and more. We invest in our employees – Every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations. We want you to grow as an expert and a leader and offer flexibility for you to take a course, complete a certification, or other professional growth and networking. We are committed to supporting your curiosity and sustaining a culture that prioritizes commitment to continuous professional development. We work hard; we play hard. Kentro is committed to incorporating fun into every day. We dedicate funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations. In alignment with our commitment to our communities, we also host and attend charity galas/events. We believe in appreciating your commitment and building a positive workspace for you to be creative, innovative, and happy. Commitment Equal Opportunity Employment & VEVRAA Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law. Kentro is strongly committed to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements. As part of our VEVRAA compliance efforts, Kentro has established an equal opportunity plan outlining our commitment to recruiting, hiring, and advancing protected veterans. This plan is regularly reviewed and updated to ensure its effectiveness. We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary and will not impact your employment eligibility. Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness. How to Apply To apply to Kentro Positions- Please click on the: “Apply for this Job” button at the bottom of this Job Description or the button at the top: “Application.” Please upload your resume and complete all the application steps. You must submit the application for Kentro to consider you for a position. If you need alternative application methods, please email careers@kentro.us and request assistance. Accommodations To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need to discuss reasonable accommodations, please email careers@kentro.us. #LI-JG1

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description As a Solution Consultant within our Core Enterprise Solution Consulting team, you will have the opportunity to join our industry's best and brightest talent. This is a tight-knit team of innovative leaders who are hungry, humble and see our customer's biggest challenges as their greatest opportunities. In this role, you will have a major impact on our goal of becoming the defining enterprise software company of the 21st century by driving the hyper-growth in the Energy sector. As a Core Solution Consultant, you will be responsible for driving revenue across all our Solutions with our most strategic accounts by leading and partnering across a broad deal team that includes Sales, Solution Specialists, Business Value Consultants, Product Management, Customer Success and our Executive Team. What you get to do in this role: You will quarterback the executive solution and deal strategy across a broad deal team with our largest customers. You will be accountable for developing, positioning and presenting industry-specific solutions and articulating how customers will realize the value of those solutions during sales cycles to achieve their goals, as well as our sales goals, within your business. Some of the Key Mindsets and Behaviors to be successful in this role include: - Operating as the general manager of your business - Embodying servant leadership - Cultivating a growth-mindset - Staying business-outcome focused - Obsessing over customer success - Leading with empathy - Operating with urgent curiosity - Winning as a team Some of the Key Activities to be successful in this role include: - Driving the revenue growth of your business as an industry, functional and technical expert - Leading solution strategy and deal strategy at an account level across a broad deal team - Developing and maintaining executive (C-Level) and line of business (Director level) customer relationships - Leading discovery to clearly define customer challenges - Delivering best-in-class solution demonstrations and presentations to align the value of our solution with customer needs - Articulating how customers will adopt our solution to realize the value of their investment - Continuously learning about product innovations - Acting as an industry thought leader - Providing feedback to product development on how we can innovate our products to drive greater value to customers Supporting marketing events including executive briefings, conferences, user groups, and trade shows Qualifications Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 7+ years of solution consulting or sales engineering experience - Proficiency in leading SaaS solutioning and sales in enterprise accounts - Experience working in a team-based, hyper-growth environment - Sales acumen, to drive best-practice sales execution with you sales counterpart - Proficient in building strong trust relationships with decision-makers and senior VP-level budget owners - Experience working collaboratively with product management, product marketing, partners, and professional services - Experience with the ServiceNow platform a plus - Experience in the Energy industry a plus - Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus - Experience advising on delivery and value realization post-sale a plus - Travel, as necessary For positions in this location, we offer a base pay of $131,925 to $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here . Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

- Support and sustain one of Airservices’ most critical digital platforms, ensuring continuity, stability and high‑quality service outcomes. - Full-time permanent opportunity with WFH options - Location: Brisbane, Canberra, Melbourne or Sydney The Organisation: Airservices Australia is a government-owned organisation responsible for the safe and efficient management of 11% of the world’s airspace and provision of aviation rescue fire fighting services at Australia’s busiest airports. Our people are our greatest asset with a dynamic and diverse team operating from locations across the country - from bustling cities to regional and remote locations, including an island. This team keep Australia’s aviation industry safe every day of the year, both in the air and on the ground. We connect people with their world safely – linking family and friends, generating economic activity, creating jobs, and facilitating trade and tourism. Airservices is committed to fostering a culture that is diverse, inclusive, and respectful. We encourage motivated individuals who love what they do, value a service first mindset and embrace a challenge to explore a career with Airservices. In return you will be a valued team member, be offered flexibility and experience a meaningful career in an exciting, ever-evolving aviation industry. The Role & The Team As our Senior ServiceNow Support Specialist, you will play a vital operational role in maintaining the stability, performance and reliability of Airservices’ ServiceNow platform. You will act as first‑line support for incidents, problems and changes across the ITSM suite, manage routine platform administration, and ensure data and configuration integrity across environments. You will also monitor platform health, support upgrades and clones, maintain CMDB accuracy, and assist in deploying changes through lower environments into production. You will work within the Digital Technology Platforms team—a collaborative, service‑focused group committed to delivering dependable technology services that underpin national aviation operations. The team values ownership, accountability and continuous improvement, and take pride in supporting platforms that are essential to Australia’s transport infrastructure. - First‑line operational support across ServiceNow platform specific incidents, problems and changes. - Full operational responsibility for ServiceNow service continuity. - Monitoring platform health, resolving issues and escalating where needed. - Routine administrative tasks including role management, configuration changes and UI policy maintenance. - Supporting upgrades, patching and environment cloning activities. - Supporting CMDB data integrity and catalogue/workflow troubleshooting. - Participating in deployment activities and supporting test phases. - Maintaining documentation, guides and enforcing platform governance. Position_Description__Senior_ServiceNow_Support_Specialist .pdf The Person You are proactive, technically curious and driven by providing reliable support. You enjoy troubleshooting, problem‑solving and working in a team where collaboration and service excellence matter. You communicate clearly, manage competing priorities effectively, and take pride in maintaining a critical enterprise platform. Mandatory Skills & Qualifications - Strong experience supporting, configuring and administering the ServiceNow platform. - Ability to debug complex scripts and platform logic. - Hands‑on experience with catalogue items, workflows, business rules and troubleshooting. - Strong scripting skills (JavaScript, HTML, AngularJS). - Understanding of ITIL processes, especially Incident, Problem, Change and Request. - Experience with platform administration (roles, groups, tables, fields, update sets). - Experience with upgrades and environment cloning. - Familiarity with CMDB, Service Catalogue and ACLs. - Certified ServiceNow System Administrator (CSA). - Ability to attain NV1 Security Clearance. Desirable Skills & Attributes - Experience supporting ServiceNow upgrades and multi‑environment management. - Familiarity with Flow Designer, Performance Analytics or Integration Hub. - Knowledge of cloning best practices (pre‑ and post‑clone). - Strong troubleshooting and documentation abilities. - Ability to manage competing operational priorities. - Experience supporting 24/7 high‑availability platforms. Security To be eligible to apply, you must be an Australian Citizen as an NV1 Security Clearance is required for this role. Please refer to the security check requirements successful applicants will be required to undertake as part of the recruitment process. Airservices Australia is a diverse and inclusive employer that recognises the benefits of having a workforce that reflects the communities in which we work. We encourage applications from diverse groups including Aboriginal and/or Torres Strait Islander people. Should you require any further information please contact Neethu Stephen – Talent Advisor at Neethuana.Stephen@airservicesaustralia.com How to Apply Please lodge your application online before 11:55pm (AEST), Sunday 12th April 2026 at 11:55PM #AS2