Role Description As a Triage RN, you will rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care. Every day you will conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition. You will also provide advice, educate, and coordinate care. To be successful, you will demonstrate exceptional critical thinking, rapid assessment abilities, and strong communication, managing priorities effectively under pressure to ensure timely and appropriate patient attention. The Connection Center RN is responsible for providing telephonic clinical assessment, triage, nursing advice, and health education to a variety of patients. Services are provided remotely, and will work collaboratively with an interdisciplinary healthcare team. Work is conducted in accordance with the organization policies, applicable regulatory requirements and scope of practice for the nursing profession in which the state license is held. - Responsible for triaging incoming calls from patients, assessing needs, giving appropriate clinical dispositions based on established protocols. - Facilitates access to primary care providers, specialists, healthcare facilities and community resources. - Provides education to patients regarding immediate care advice, chronic disease management, and preventative healthcare maintenance. - Adapts communication style to patients representing diverse personal, professional, cultural and socio-economic backgrounds. - Ability to multi-task utilizing critical thinking, verbal and listening communication skills while performing data entry. - Utilizes decision support tools and electronic health record (EMR) to document all information which incorporates excellent computer and typing skills and the ability to navigate multiple applications concurrently. - Documents all encounters according to departmental standards for medical, legal and statistical purposes. - Participates in quality improvement outcomes measurement process, data collection and analysis. - Meets minimum established quality and productivity standards. - Mentors and provides leadership to support staff. - Provides lab and diagnostic test results to patients after provider review. Qualifications - Graduation from an accredited school of nursing. - Three years clinical RN experience in an acute care or ambulatory setting, upon hire. - Registered Nurse: WA DOH license. Requirements - Bachelors Of Nursing, upon hire. - Previous telephone triage/call center RN experience.

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Tuesday, March 31, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. POSITION SUMMARY More than a job – play an integral part of Duke Energy’s customer success and satisfaction as a call center representative. Consider joining the Duke Energy team, where you’ll find a friendly work environment, and opportunities for growth and development. A Part-Time Call Center Representative will assist customers through support channels, including phone, chat and/or email, to assist with payments, resolve billing and credit issues. This role requires professional customer service engagement and ensuring a high degree of customer satisfaction. Please note: if selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview. WE OFFER - Participation in a 401k plan - Accrued sick and family care leave per pay period - Flexible work schedule - All necessary equipment provided PAY AND WORK SCHEDULE: - The pay rate is $17 per hour (non-negotiable) - This role is virtual, ability to work remotely - Flexible Work Schedule - Hours of Operation: Monday-Friday, 7:00 AM – 7:00 PM - A minimum of 12 hours per week, up to a maximum of 26 hours per week with a minimum 4-hour shift (i.e., 4 consecutive hours) on Mondays required - Required 30-day break within 12 months TARGET START DATE: - The target start date for this posting is Monday, 5/18/26. However, later start dates may be considered. A target start date will be determined at the time of offer, however may change based on business needs. TRAINING DETAILS: - First 6 weeks, Monday-Friday from 8:00 AM to 1:00 PM - Required first day onsite attendance at a Duke Energy Call Center location - During the 6-week training period, there is no allowance for vacation time or absences. - Your continued employment will be contingent on successful completion of the training program. RESPONSIBILITIES INCLUDE, BUT NOT LIMITED TO THE FOLLOWING - Provide high quality customer interaction by handling customer’s needs with integrity and empathy in one transaction. - Building genuine connections with customers and being a great ambassador for the Duke Energy brand. - Use professional judgement and escalate customer issues/concerns to management when appropriate. - Perform other duties as assigned, including work on special projects. REQUIRED QUALIFICATIONS - High school diploma or GED completed at time of application submission DESIRED QUALIFICATIONS - Ability to work a flexible schedule. - Some college or college degree. - One year call center or customer service experience preferred. - Willingness to work in an environment that requires 100% phone-based customer interaction. - Experience multi-tasking and working with various technologies using multiple monitors, screens, applications etc. - Effective listening and communication skills and the ability to interact with customers in a professional, courteous, and empathetic manner. WORKING CONDITIONS - Work will be performed remotely; however, candidates are expected to live within a reasonable commute of a Duke Energy Call Center Facility. - All new hires are required to have access to reliable high-speed internet and a quiet work environment. - Required 30-day break within 12 months. WHAT TO EXPECT: STEPS IN DUKE ENERGY’S HIRING PROCESS - Duke Energy Hiring Process - Duke Energy Customer Care Assessment – required time sensitive/completion of online test - Please note: the assessment includes a video introduction. You will need access to a camera. Please make sure your camera is working prior to the start of the assessment. - If selected, you will be contacted for a 30-45-minute mandatory video interview through Microsoft Teams. This video interview will be recorded and is required to proceed in the hiring process. Additionally, you will be required to be on-camera during the interview. - Candidates who accept the employment offer will be required to complete and pass a Duke Energy background check and drug test. - It is the policy of Duke Energy to maintain a drug-free workplace. Travel Requirements Relocation Assistance Provided (as applicable) No Represented/Union Position No Visa Sponsored Position NoPlease note that in order to be considered for this position, you must possess all of the basic/required qualifications. Privacy Do Not Sell My Personal Information (CA) Terms of Use Accessibility

Role Description The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness. A Day in the Life of a Remote Contact Center Representative includes: - Answering member phone calls and providing first-call resolution on various financial issues. - Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals. - Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues. - Accurately processing member transactions over the phone. - Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies. Qualifications - A High School Diploma or equivalent. - 1 year of customer service experience. - Must meet the requirements for our Telecommuting Program. - Excellent oral, written, and telephone communication skills. - Strong problem-solving and member service skills. - Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Requirements - A dedicated workspace. - Secure and strong internet connection. - Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. - An environment free from loud noises or outside distractions. - The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. Benefits - Medical, Dental, and Vision Insurance with generous employer premium contributions. - Health Savings Account contributions for eligible employees. - Employer-Paid Life Insurance. - Paid Vacation & Sick Leave. - 15 Paid Holidays each year, which includes a Cultural Floating Holiday. - 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment.

Role Description The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A Day in the Life of a Remote Online Chat Representative Includes: - Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. - Providing support to ensure online membership applications are completed and submitted within a timely manner. - Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels. - Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. - Maintaining a strong working knowledge of Pelican's products and services. Qualifications - A High School Diploma or equivalent. - 1 year of experience in a customer service position. - Must meet the requirements for our Telecommuting Program. - Excellent oral, written, and telephone communication skills. - Strong problem-solving and member service skills. - Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Requirements - A dedicated workspace. - Secure and strong internet connection. - Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. - An environment free from loud noises or outside distractions. - The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. Benefits - Medical, Dental, and Vision Insurance with generous employer premium contributions. - Health Savings Account contributions for eligible employees. - Employer-Paid Life Insurance. - Paid Vacation & Sick Leave. - 15 Paid Holidays each year, which includes a Cultural Floating Holiday. - 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment.