Role Description The role of the Remote Contact Center Representative is to go above and beyond to meet the financial needs of our members. The ideal candidate is a go-getter who craves knowledge and growth in the financial industry. They should be comfortable in a sales environment and must have a reputation for excellent attendance. In all they do, our Remote Contact Center Representatives strive to provide a “WOW” member service experience over the phone, and we are seeking someone who desires to do the same while helping our members on a path to financial wellness. A Day in the Life of a Remote Contact Center Representative includes: - Answering member phone calls and providing first-call resolution on various financial issues. - Actively promoting and cross-selling all Credit Union products and services by identifying member needs in order to achieve established goals. - Utilizing strong listening, communication, and problem-solving skills while diplomatically handling and/or resolving member issues. - Accurately processing member transactions over the phone. - Processing all necessary paperwork and ensuring compliance with all required regulations, procedures, and policies. Qualifications - A High School Diploma or equivalent. - 1 year of customer service experience. - Must meet the requirements for our Telecommuting Program. - Excellent oral, written, and telephone communication skills. - Strong problem-solving and member service skills. - Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Requirements - A dedicated workspace. - Secure and strong internet connection. - Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. - An environment free from loud noises or outside distractions. - The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. Benefits - Medical, Dental, and Vision Insurance with generous employer premium contributions. - Health Savings Account contributions for eligible employees. - Employer-Paid Life Insurance. - Paid Vacation & Sick Leave. - 15 Paid Holidays each year, which includes a Cultural Floating Holiday. - 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment.

Role Description The role of the Remote Online Chat Representative is responsible for serving our members' needs through all channels, including chat, messaging, email, and even by phone. They are a one-stop shop for providing resolution on various topics such as debit cards, disputes, deposits posting, NSF fees, transfers, and so much more. They are responsible for cross-selling Pelican products and services and opening and closing deposit accounts of all types. The ideal candidate must have excellent grammar and writing skills and be comfortable in a sales environment! A Day in the Life of a Remote Online Chat Representative Includes: - Efficiently and effectively answering member inquiries, solving problems, and assisting with transactions and lending inquiries through digital channels, including email, web and mobile messaging, chat, and text. - Providing support to ensure online membership applications are completed and submitted within a timely manner. - Effectively discussing member’s needs on financial matters through multiple remote technology secured/unsecured access channels. - Acting as a subject matter expert for all online products and services including, but not limited to: Online Banking, Bill Pay, Mobile Deposit, External Transfers, Online Account Opening, Mobile Banking, Chat and Text Support. - Maintaining a strong working knowledge of Pelican's products and services. Qualifications - A High School Diploma or equivalent. - 1 year of experience in a customer service position. - Must meet the requirements for our Telecommuting Program. - Excellent oral, written, and telephone communication skills. - Strong problem-solving and member service skills. - Working knowledge of Microsoft Office products, especially Word, Excel, and PPT. Requirements - A dedicated workspace. - Secure and strong internet connection. - Not being a caretaker for any dependents (adult or child) for the entirety of the scheduled shift. - An environment free from loud noises or outside distractions. - The first 60 days will be on-site for training at our Corporate Campus located at 2675 O’Neal Lane in Baton Rouge. Benefits - Medical, Dental, and Vision Insurance with generous employer premium contributions. - Health Savings Account contributions for eligible employees. - Employer-Paid Life Insurance. - Paid Vacation & Sick Leave. - 15 Paid Holidays each year, which includes a Cultural Floating Holiday. - 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment.

• Handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment • This role offers schedule flexibility once certified and is ideal for individuals seeking a stable, structured support role with growth potential

Job DetailsLevel: EntryJob Location: Texas Remote - TXEducation Level: Not SpecifiedSalary Range: $15. 00 - $16. 00 HourlyJob Shift: AnyMDS Communications is looking to hire Call Center Representatives! Are you seeking a job with real purpose—where your efforts help people in need and support causes you care deeply about? As a Communication Specialist at MDS Communications, you won’t just make calls—you’ll make a difference. For over 33 years, the nation’s most respected non-profits have partnered with MDS Communications to lead impactful telephone fundraising programs and donor communications. With over 400 employees across 18 states, we’re one of the largest and most trusted names in the industry. Our clients include renowned charities like: Special Olympics, Habitat for Humanity, CARE, Heifer International, Operation Smile, Project Hope, Save the Children, the International Fellowship of Christians and Jews, The American Red Cross, and Christian ministries like Focus on the Family, Prison Fellowship, the Navigators and Catholic Medical Mission Board. We are fully registered in all 50 states and uphold the highest standards of legal and ethical compliance. As an MDS Communication Specialist you will: Receive in-depth training. Be assigned to one of four MDS “Teams” that calls on behalf of a set of MDS clients. Call for 4-8 different clients over the course of an 8 hour day, using predictive dialing equipment. We typically handle about 16-24 completed calls per hour with an average of about 20 - 30 seconds between calls. Communicate with donors and prospective donors in a positive, engaging and enthusiastic manner using a carefully crafted script that is approved by our clients. Secure financial gifts from donors and prospective donors on behalf of our clients. Maintain minimum fundraising and productivity metrics. Successful applicants will bring: 1 year or more of successful outbound telemarketing experience or a strong general employment record with long term stability Dedicated wired internet connection A quiet place to work at home free from normal household interruptions Basic computer skills. A commitment and enthusiasm to the charitable and non-profit causes we represent. A willingness to learn. Persistence Benefits of joining MDS: $15-$16 per hour for 40 hours shifts (depending on schedule). Participation in our performance bonus program (MDS paid $635,000 in bonuses in 2024, equating to over $12,000 per week). Top performers consistently earn $8-$10+ in hourly bonus on top of the wages mentioned above. Paid break time. Health insurance eligibility after just 2 months. MDS pays 75% of base employee premiums. Paid time off. The opportunity to advance to management positions, Inbound Donor Services positions, as well as manage portfolios of $1k-$10k donors for our clients. MDS seeks to promote from within whenever possible. MDS Communications is a faith-based company rooted in Christian values. While we don’t require employees to share our beliefs, we do ask they respect our desire to be salt and light in a dark and desperate world —both through our work and how we treat one another. Because God loves redemption stories, we’re proud to be a recovery-friendly workplace. If you are sober and committed to extending your sobriety, we want to help you on that journey.Qualifications