Edit and quality-check technical safety documents, ensure compliance with standards, improve clarity and organization, and coordinate with authors and analysts to enhance document quality and manage revisions effectively.

Role Description The Process Analyst and Technical Writer supports Customer Engagement Teams by identifying and documenting key business processes for Project Symphony and the Transformation Program, ensuring compliance with CPS230 and a smooth transition to the new Administration Platform. This role involves: - Analysing, creating new and reviewing current operational procedures. - Preparing them for publication in Confluence. - Contributing to change management tasks such as quick reference guides and learning materials. - Effective communication and collaboration with stakeholders to produce high-quality documentation and support change initiatives for Project Symphony. What you will be doing in this role: - Work with the Organisational Change Manager, Business Transition Project Manager and business on Impact Assessments to inform Change and Communication Plans. - Produce high-quality deliverables including procedures, guides and Confluence content. - Assist with the gap analysis of all content on Confluence in relation to procedures. - Assist in building a comprehensive matrix to identify what needs to be updated, combined, deleted and created. - Create and deliver plan to uplift and deliver content. - Support the review and refresh existing content. - Create new content collaborating with internal and external stakeholders. - Work with the Knowledge and Training teams to update the Knowledge Repository. Specific duties, deliverables and reporting lines may vary from time-to-time dependent on business needs and priorities. Key objectives and measurements will be captured in the Performance & Development planning cycle, established annually and adapted as needed. Qualifications - Relevant tertiary qualification (desirable) - Association of Superannuation Funds of Australia (ASFA) qualification or accreditation (desirable) Requirements - Minimum 2 years’ experience in technical writing. - Demonstrated ability to identify patterns, inefficiencies and opportunities for improvement within writing and documentation processes. - Ability to translate complex technical information and jargon into clear, plain language. - Proven ability to collaborate with internal and external stakeholders to produce accurate, relevant and impactful content. - Enthusiastic, adaptable and proactive, with a strong willingness to learn and take on new challenges. - Experience and knowledge of superannuation schemes and legislation (desirable). - Understanding of change management frameworks and disciplines (desirable). Benefits - Flexible work environment, with remote working options. - Collaborative, diverse and supportive culture where knowledge-sharing is valued. - Enhanced parental leave policy. How to apply To apply for this opportunity, please submit your application via the Apply link in this advertisement, including a short cover letter along with your current resume. To ensure all applications are considered in the review process, we request you to please apply through the advertised links only. Applications close: 2 April 2026, COB. For any other questions about this role, contact recruitment@csc.gov.au .

Requisition Number: 2345505 Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Primary Responsibilities: - Answer and resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high volume call center environment that operates 24x7x365 - Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN access in a Windows 10 environment, offering a variety of level 1 to 2 solutions over the phone, via chat or email. Using remote control tools to assist customers when needed - Assist end users with their endpoint devices, Contact Center solutions applications, Collaboration application such as WebEx and Jabber - Troubleshoot corporate applications (MS Office Suite, Tableau, Rightfax, Enterprise supported browsers, Java Plug-ins etc.) with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Effectively translate complex, technical concepts into easy to understand language to assist non-technically oriented customers - Demonstrate a highly developed sense of integrity and commitment to customer satisfaction - Accurately, quickly, and efficiently typing record all interactions with customers in an incident management tracking tool - Adhere to policies and procedures regarding the safeguarding of protected information, such as personal health information (PHI/PII) and access to corporate systems - Escalate high priority, high impact issues to the internal support teams - Adhere to a strongly regimented schedule (start/end times, lunches, breaks, non-production time, etc.) - Meet or exceed statistical metrics regarding; ticket and contact quality, first call resolution, schedule adherence, and call handle time - Anticipates customer needs and proactively identifies solutions - Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: - 3+ years of experience in a call center environment or equivalent - 3+ years of experience in Workstation support (preferably in a Service Desk) with experience supporting from a level 1 to 2 perspective - Experience with Operating Systems support including but not limited to Windows 7, 8, 10, and Windows native applications. - Experience with Service Ticketing/Tracking Systems (ServiceNow preferred) - Experience with Remote Control/Remote Assistance tools (Bomgar, native tools within Windows, and Altiris (Symantec) preferred) - Experience with Knowledge Management systems (e.g. Universal Knowledge Suite, ServiceNow, etc.) - Knowledge and experience with end-user devices and computer peripherals troubleshooting (input device like mouse and keyboard, output devices like monitors and projectors, docking stations, printers etc.) - Knowledge and experience with Terminal Emulators such as Putty, MobaXterm and others - Proficiently manage the resolution of inbound technical contacts; balancing customer service, providing support, and issue resolution with the constraints of a call handle time goal - Amenable to work in Alabang, Muntinlupa City; or McKinley Hill, Taguig City; or UP-Ayala Techno Hub, Quezon City; or IT Park, Cebu City - Amenable to work on Night Shift Preferred Qualification: - Graduate of bachelor's degree, 3 years of college attainment At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. Optum is a drug-free workplace. © 2026 Optum Global Solutions (Philippines) Inc. All rights reserved.

Role Description Zur Stärkung unseres Teams mit dem Fokus Cyber Defense suchen wir Dich als Expert:in. - Verantwortlich für die eigenständige Planung und Umsetzung von Cyber Defense Projekten in Deutschland, Österreich und der Schweiz bei namhaften, großen und mittelständischen Unternehmen. - Verantwortung für die technische Umsetzung von Managed Service Projekten und agieren als Trusted Advisor für Cyber Defense Themen (SOAR, XDR, Threat Management, SIEM/SOC). - Entwicklung skalierbarer, zukunftsfähiger Cyber Defense Architekturen und Umsetzung in produktive, belastbare Lösungen. - Analyse von Bedrohungslagen und Bewertung des Security Reifegrads von Organisationen entlang etablierter Frameworks und Kontrollen (z.B. NIST, MITRE ATT&CK). - Entwicklung und Implementierung von Use Cases, Playbooks und Incident Response Prozessen zur effektiven Abwehr von Cyberangriffen. - Übernahme einer aktiven Führungsrolle in der bereichsübergreifenden Zusammenarbeit, um sicherzustellen, dass Delivery, Sales und Fachbereiche konsequent auf ein Ziel ausgerichtet sind. Qualifications - Sehr gute Kenntnisse und Erfahrungen in Cyber Security Architekturen, Netzwerke, Firewalls, Proxy, Remote Access, Linux und Perimeter Sicherheit. - Langjährige Projekterfahrung in der Einführung von SIEM und XDR Lösungen (z.B. Palo Alto XSIAM, Splunk, Elastic SIEM, Exabeam, Azure Sentinel oder vergleichbares). - Sehr gute Kenntnisse in einer oder mehreren der folgenden Disziplinen: Network Detection Response (z.B. ExtraHop, Vectra AI), Security Orchestration Automation Response (z.B. Palo Alto XSOAR, Swimlane), Threat Intelligence (z.B. MISP). - Idealerweise (Cloud) Security Logging und Monitoring Erfahrung (z.B. Cribl). - Motiviert mit Interesse an neuen Themengebieten und Innovationen im Bereich Cyber Defense. - Kommunikations- und Präsentationsfähigkeiten sowie eigenverantwortliches Arbeiten, Vertrauenswürdigkeit und Diskretion. Benefits - Flexible Arbeitszeiten mit Gleitzeitregelung und Reisezeit ist Arbeitszeit. - 30 Tage Urlaub, zusätzlich sind der 24.12. und 31.12. arbeitsfreie Tage. - Sabbatical bis zu einem Jahr möglich. - Remote Work sowie mobiles Arbeiten im EU-Ausland möglich. - Attraktive Benefit- und Entgeltoptimierungsprogramme: betriebliche Altersvorsorge, JobRad, Jobticket, exklusive Rabatte über Corporate Benefits und vieles mehr. - Umfangreiche Gesundheits- und Vorsorgeangebote: verlängerte Entgeltfortzahlung im Krankheitsfall, Betriebsärztliche Betreuung, Unfallversicherung auch für Freizeitunfälle weltweit, Familienservice. - Interne und externe Weiterbildungsmöglichkeiten in der NTT DATA Academy mit fachlichen Trainings, Zertifizierungsangeboten, Soft-Skill-Schulungen, Udemy Zugang. - Abwechslungsreiche Corporate Volunteering Möglichkeiten, diverse Communitites und Initiativen (zu Diversity, Equity & Inclusion, Sustainability und mehr) mit Wissensaustausch auf Augenhöhe. - Teamorientierte Unternehmenskultur mit viel Gestaltungsspielraum. Company Description Wir sind Teil von NTT DATA, einem führenden Anbieter von Unternehmens- und Technologiedienstleistungen, KI und digitaler Infrastruktur mit einem Umsatz von über 30 Mrd. $. Als Global Top Employer betreut NTT DATA 75 % der Fortune Global 100-Unternehmen und entwickelt mit Expert:innen in über 70 Ländern gemeinsam innovative Lösungen, die dazu inspirieren, Neues zu wagen und Erfolge sichtbar zu machen. In der DACH-Region sind wir an 15 Standorten in Deutschland, Österreich und der Schweiz vertreten.