• Lead and architect technical vision for large enterprise customers' implementation, testing, and reporting, including collaboration with product and engineering for the implementation of products with customers • Work with and directly support our customers to craft the best possible experiences for users in Clutch, over three to six-month implementations • Implement and troubleshoot Clutch solutions in a wide array of configurations and Client environments, navigating complex technical requirements with an ownership mindset • Be an expert on Clutch’s platform capabilities and app design patterns, and utilize this understanding to solve novel challenges our clients face • Work closely with cross-functional teams to improve and evolve products based on Client requirements and feedback • Manage the day-to-day operational and tactical aspects of multiple Implementation projects, partnering directly with Engagement Managers (project managers) to ensure smooth and on-time go-lives • Effectively communicate plans, progress, and status to both internal and Customer stakeholders • Collaborate with Customer Success, Support, Product, and Engineering teams within Clutch to improve the platform, ensure best-in-class support, and grow our fintech community • Improve internal processes, tooling, and documentation to help Clutch scale effectively and increase implementation efficiency.

• Responsible for overseeing the successful implementation and data migration of payroll systems for Deel’s clients. • Lead and manage the full payroll implementation process, ensuring that clients’ data is accurately transferred, systems are properly configured, and the transition is seamless. • Collaborate closely with internal teams and external stakeholders, guiding clients through the setup and migration phases, while offering ongoing support and training. • Work with onboarding team and clients to organize and run kick off meetings, and deliver implementation. • Support project review calls (internal and external), coordinating and delivering on project streams. • Define and set up the agreed client payroll processes, establishing all payroll and data requirements. • Maintain detailed project documentation, including project plans, status reports, and process documentation. • Work with the client to sign-off on the project and document all client specific needs and processes.

• Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout • Partner with the Client Services team members to ensure that the product and workflows are designed and configured accurately and optimally • Conduct discovery and design sessions with clinical and operational stakeholders • Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits • Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live • Navigate complex database structures to troubleshoot data issues and support technical requirements gathering • Collaborate with Project Manager on status reporting and proactive communication • Continually evaluate and improve implementation processes, outcomes, documentation, and collateral • Travel for up to 25-50% of the time

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction