• Responsible for overseeing the successful implementation and data migration of payroll systems for Deel’s clients. • Lead and manage the full payroll implementation process, ensuring that clients’ data is accurately transferred, systems are properly configured, and the transition is seamless. • Collaborate closely with internal teams and external stakeholders, guiding clients through the setup and migration phases, while offering ongoing support and training. • Work with onboarding team and clients to organize and run kick off meetings, and deliver implementation. • Support project review calls (internal and external), coordinating and delivering on project streams. • Define and set up the agreed client payroll processes, establishing all payroll and data requirements. • Maintain detailed project documentation, including project plans, status reports, and process documentation. • Work with the client to sign-off on the project and document all client specific needs and processes.

• Lead customer implementations of our products (Patient Throughput, Clinical Staffing, or both) from kickoff and discovery through data acquisition, solution design, product configuration, validation, and rollout • Partner with the Client Services team members to ensure that the product and workflows are designed and configured accurately and optimally • Conduct discovery and design sessions with clinical and operational stakeholders • Communicate technical requirements and ensure that customer IT and operational teams clearly understand the data and setup needs and coordinate required security and other audits • Design and execute unit and user acceptance test scenarios to validate system functionality, data accuracy, and workflow configurations prior to go-live • Navigate complex database structures to troubleshoot data issues and support technical requirements gathering • Collaborate with Project Manager on status reporting and proactive communication • Continually evaluate and improve implementation processes, outcomes, documentation, and collateral • Travel for up to 25-50% of the time

• Drive the onboarding process for customers, working closely with Technical Architects to ensure alignment between technical execution and customer success objectives • Design and optimize implementation frameworks that can scale across different customer segments while accommodating enterprise-specific requirements • Lead technical discovery sessions and implementation workshops, collaborating with customer data engineering teams and business stakeholders • Create and maintain detailed technical documentation for implementations, including integration specifications, data models, and best practices • Develop and execute implementation plans that minimize time-to-value while ensuring robust, sustainable solutions • Partner with Technical Architects to identify and resolve technical blockers that could impact customer success • Build relationships with technical stakeholders within customer organizations • Contribute to product development by providing feedback to our engineering team • Standardize and automate implementation processes to increase team efficiency and customer satisfaction

The Opportunity We’re looking for an Implementation Engineer to join Chord and own the technical delivery experience for our customers. This is a hands-on JavaScript engineering role at the intersection of commerce data infrastructure, martech, and AI. Importantly, it’s deeply customer-facing. This role is ideal for a strong JavaScript engineer who understands the CDP and martech landscape, has experience with headless commerce architectures and the Shopify ecosystem, and thrives when embedded with external engineering teams. You’ll be the technical face of Chord for our customers, and a critical feedback loop back into our product. What you’ll do: - Own the end-to-end technical implementation for new customers — from kickoff through production launch — serving as their primary technical point of contact. - Deploy, configure, and maintain the Chord Analytics SDK across customer storefronts, including headless builds (Next.js, Hydrogen, custom React) and Shopify (pixel-based) environments. - Embed directly with customer engineering teams, building confidence through technical credibility, clear communication, and reliable delivery. - Diagnose and resolve complex integration and data issues in production, ensuring data accuracy and system reliability across the customer’s stack. - Integrate Chord with the broader CDP and martech ecosystem — tools like Braze, Klaviyo, GA4 — and help customers consolidate or optimize their data tool sprawl. - Partner closely with Product, Engineering, and Customer Success to prioritize improvements, surface customer feedback, and shape the product roadmap. - Contribute to technical architecture decisions that improve scalability, developer experience, and time-to-value for new customers. - Create and maintain clear documentation, implementation guides, and runbooks that improve both internal workflows and customer onboarding. - Track and communicate implementation progress, technical risks, and outcomes to internal and external stakeholders. What we’re looking for: Required - Strong JavaScript and TypeScript engineering skills, with production experience in Node.js, React, and modern front-end frameworks (Next.js, Remix, or similar). - Meaningful experience with CDP platforms, tag management, and the martech ecosystem — you understand how customer data flows from storefront to warehouse to activation tools. - Familiarity with headless commerce architectures and the Shopify ecosystem (Liquid, Hydrogen, Shopify APIs, checkout extensibility). - A track record of working directly with external engineering teams as a trusted technical partner — not just a support contact, but someone who earns a seat at the table. - Excellent communication skills: you can translate complex technical concepts for non-technical stakeholders and hold your own in deep architectural discussions with senior engineers. - Experience building, publishing, or maintaining SDKs, libraries, or developer-facing tools used in production environments. - Solid understanding of GraphQL and RESTful APIs. - Comfort with CI/CD pipelines, testing frameworks (Jest, Cypress, Playwright), and observability tooling (Sentry, Datadog). Bonus points - Familiarity with cloud infrastructure (AWS Lambda, API Gateway, RDS) and deployment platforms (Vercel, Heroku). - Hands-on experience with CDPs in production. - Prior work with commerce-specific integrations. - Experience in a customer-facing engineering role at a SaaS or infrastructure company. You’ll thrive in this role if you are: - Hands-on and energized by solving real problems end to end, from debugging a misfiring event to architecting a multi-brand SDK deployment. - Confident and composed when embedded with strong external teams — you build trust through competence, not credentials. - A strong cross-functional communicator who can align Engineering, Product, and Customer teams around shared goals without friction. - Driven by ownership — you take responsibility for outcomes, not just tasks. - A builder at heart, excited to create processes, tooling, and structure where they don’t yet exist. Compensation and benefits - Full-time, salaried position with equity. - 165,000–180,000/year - 100% employee medical benefits coverage, with 69% dependent coverage. - Flexible PTO — we encourage you to take the time you need. - Onboarding package and annual work-from-home stipend. - Generous parental leave with a customizable transition-back program. - In-person team events throughout the year. We set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. Starting pay may vary based on experience, expertise, and internal parity. About your application and the interview process Chord is an equal opportunity employer, and we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you’re unsure about your qualifications for this position, we still encourage you to apply. Our interview process for the role begins with an exploratory conversation with a member of the hiring team. After that, we’ll invite you to Zoom sessions with a range of stakeholders from across our organization. We aim to get to know you and allow you to learn more about our team and product while being respectful of your time.