Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this pivotal role, you will engage with our largest Enterprise customers to ensure optimal product deployment, adoption, and satisfaction. By fostering strong relationships and acting as a trusted advisor, you will play a crucial role in our customers' success journeys. Your insights will not only enhance customer experiences but also contribute to driving product improvements based on user feedback. If you're passionate about building relationships and supporting customers in achieving their goals, this role offers a rewarding opportunity to make a significant impact. Accountabilities - Oversee a seamless transition from the Enterprise Sales team to the Customer Success Management (CSM) team. - Build and maintain relationships with key stakeholders, including customers and internal teams. - Develop strategic Account Plans in collaboration with teams to monitor customer health and identify risks. - Create and manage detailed Success Plans tracking customer objectives from pre-sale through post-implementation. - Lead regular business reviews with customers, communicating progress and identifying innovative solutions. - Foster relationships with key decision makers to anticipate needs and strengthen engagement. - Identify and execute mitigation plans for potential risks to customer success. - Drive growth by identifying upsell and cross-sell opportunities. - Gather customer feedback to inform ongoing product development. - Encourage customer advocacy through participation in referrals and case studies. Qualifications - 5+ years of experience in Customer Success, Project Management, or relevant industry experience. - Bachelor's Degree or equivalent experience. - Strong relationship-building and communication skills. - Experience in the Industrials industry is preferred. - Domain experience with CAD, ALM, PLM, or SLM software. - Ability to translate technical issues into business terms. - Proficient in project management with strong multi-tasking skills. - Ability to travel approximately 25% of the time. Benefits - Competitive salary ranging from $89,000 to $124,000 annually. - Opportunity to participate in an employee share purchase program. - Medical, dental, and vision insurance. - Paid time off and sick leave. - Tuition reimbursement and 401(k) contributions with employer match. - Flexible spending accounts and life insurance. - Disability coverage.

Are you a natural problem-solver who enjoys helping others navigate the digital world? We are seeking fluent Dutch speakers to join a specialized team representing one of the most prestigious online payment platforms globally. This is a 100% remote opportunity, giving you the freedom to work from any corner of beautiful Portugal. Whether you prefer a coastal view in the Algarve or the historic charm of a Lisbon flat, you'll be the primary point of contact ensuring every transaction is smooth, secure, and stress-free. YOUR REMOTE MISSION: FINANCIAL EXCELLENCE As a Financial Support Specialist, you'll be the voice of a world leader in fintech. Your daily goals include: - Omni-channel Support: Provide friendly and efficient assistance via phone, email, and live chat. - Conflict Resolution: Address inquiries regarding account access, payment processing, and transaction history. - Technical Troubleshooting: Patiently guide users through platform features and app navigation with total clarity. - Security & Billing: Handle sensitive matters such as refunds, billing discrepancies, and account safety with discretion. - Precise Documentation: Accurately log interactions and escalate complex financial cases to the appropriate experts. - Expert Knowledge: Stay up-to-date on the latest platform updates and financial regulations to provide top-tier advice. WHO YOU ARE We are looking for disciplined, empathetic professionals who can manage their own home office while delivering world-class service. - Language Mastery: Dutch proficiency (C1) and a solid command of English (B2). - Residency: You must already live in Portugal or be ready to relocate (please note: visa sponsorship is not available). - Remote Discipline: A proven ability to work independently with excellent organizational skills. - Communication Flair: Exceptional verbal and written skills with a talent for creative problem-solving. - Tech Savvy: Comfortable navigating digital financial tools and online payment ecosystems. WHAT'S IN IT FOR YOU? We provide the technology and the training—you provide the talent. - Ultimate Flexibility: Work 100% remotely from anywhere within Portugal. - Full Tech Suite: We ship all the necessary hardware (laptop, headset, etc.) directly to your doorstep. - Competitive Rewards: A stable base salary supplemented by performance-based monthly bonuses. - Total Protection: Comprehensive private health and life insurance from your very first day. - Career Pathing: Access to continuous coaching and clear opportunities for vertical promotion. - Virtual Culture: Join a supportive, multicultural team with regular online social events and wellness initiatives. RELOCATION SUPPORT (FOR THOSE MOVING TO PORTUGAL) Ready to start your Mediterranean adventure? We make the transition effortless: - Travel Arranged: We organize and cover the cost of your flight to Portugal. - Settling In: We provide initial temporary housing support to give you a "soft landing" while you choose your permanent remote base. WHY TAKE THIS STEP? This is a unique chance to gain high-level experience in the fintech sector while enjoying the autonomy of a remote lifestyle. Join a global organization that values your professional growth and provides everything you need to succeed from home.

Important Note: This role is exclusively for residents currently living in Portugal. Are you a fluent Danish speaker based in Portugal with a passion for the evolving world of smart mobility? We are seeking a Remote Customer Advisor to join our Automotive Digital Services team. This is a stable, long-term career path designed for individuals already settled in Portugal who want to represent a premier global leader in automotive technology. The Project You will serve as the primary point of contact for a high-end car brand, helping owners master their vehicle's digital ecosystem. This isn't just basic support—you'll be a digital guide for drivers, managing everything from mobile app synchronization and in-car Wi-Fi to navigation renewals and remote vehicle controls. Your Responsibilities Expert Guidance: Provide seamless support to Danish-speaking clients via phone, chat, and email regarding dashboard interfaces and account settings. Technical Problem-Solving: Resolve issues involving GPS systems, EV charging integrations, remote start functions, and over-the-air software updates. Premium Service: Maintain the high standards expected of a luxury automotive brand. Data Accuracy: Document all customer journeys and solutions within our CRM database. Who We Are Looking For Linguistic Skills: Native or C2-level Danish proficiency and at least B2-level English. Residency: You must already live in Portugal. As this is a local recruitment drive, relocation packages are not available. Commitment: Ability to work a full-time schedule (40 hours/week). Digital Fluency: A genuine interest in smartphones, apps, and the "Connected Car" movement. Mindset: Strong communication skills, empathy, and a proactive approach to troubleshooting. Background: Experience in tech support or retail is a bonus, but we prioritize a great attitude and a willingness to learn. Benefits & Perks We prioritize our team's well-being to ensure you can provide the best service possible. 100% Remote: Work from any home office in Portugal. We ship a full high-end equipment kit (laptop, extra monitor, etc.) directly to you. Healthcare: Full Health and Life Insurance coverage starting on your first day. Professional Growth: We promote from within; most of our leadership team started in this specific role. Security: A permanent, full-time contract within a stable, growing industry. Expert Training: Gain specialized knowledge through our comprehensive, fully paid onboarding program. Community: Stay connected through virtual team-building, wellness programs, and social contests. Why Apply? As the automotive industry pivots toward software and connectivity, you will be at the center of the Connected Car revolution. This role offers the perfect blend of technical skill development and premium customer relations, all from the comfort of your home.

Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this pivotal role, you will engage with our largest Enterprise customers to ensure optimal product deployment, adoption, and satisfaction. By fostering strong relationships and acting as a trusted advisor, you will play a crucial role in our customers' success journeys. Your insights will not only enhance customer experiences but also contribute to driving product improvements based on user feedback. If you're passionate about building relationships and supporting customers in achieving their goals, this role offers a rewarding opportunity to make a significant impact. Accountabilities - Oversee a seamless transition from the Enterprise Sales team to the Customer Success Management (CSM) team. - Build and maintain relationships with key stakeholders, including customers and internal teams. - Develop strategic Account Plans in collaboration with teams to monitor customer health and identify risks. - Create and manage detailed Success Plans tracking customer objectives from pre-sale through post-implementation. - Lead regular business reviews with customers, communicating progress and identifying innovative solutions. - Foster relationships with key decision makers to anticipate needs and strengthen engagement. - Identify and execute mitigation plans for potential risks to customer success. - Drive growth by identifying upsell and cross-sell opportunities. - Gather customer feedback to inform ongoing product development. - Encourage customer advocacy through participation in referrals and case studies. Qualifications - 5+ years of experience in Customer Success, Project Management, or relevant industry experience. - Bachelor's Degree or equivalent experience. - Strong relationship-building and communication skills. - Experience in the Industrials industry is preferred. - Domain experience with CAD, ALM, PLM, or SLM software. - Ability to translate technical issues into business terms. - Proficient in project management with strong multi-tasking skills. - Ability to travel approximately 25% of the time. Benefits - Competitive salary ranging from $89,000 to $124,000 annually. - Opportunity to participate in an employee share purchase program. - Medical, dental, and vision insurance. - Paid time off and sick leave. - Tuition reimbursement and 401(k) contributions with employer match. - Flexible spending accounts and life insurance. - Disability coverage. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.