Role Description This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this pivotal role, you will engage with our largest Enterprise customers to ensure optimal product deployment, adoption, and satisfaction. By fostering strong relationships and acting as a trusted advisor, you will play a crucial role in our customers' success journeys. Your insights will not only enhance customer experiences but also contribute to driving product improvements based on user feedback. If you're passionate about building relationships and supporting customers in achieving their goals, this role offers a rewarding opportunity to make a significant impact. Accountabilities - Oversee a seamless transition from the Enterprise Sales team to the Customer Success Management (CSM) team. - Build and maintain relationships with key stakeholders, including customers and internal teams. - Develop strategic Account Plans in collaboration with teams to monitor customer health and identify risks. - Create and manage detailed Success Plans tracking customer objectives from pre-sale through post-implementation. - Lead regular business reviews with customers, communicating progress and identifying innovative solutions. - Foster relationships with key decision makers to anticipate needs and strengthen engagement. - Identify and execute mitigation plans for potential risks to customer success. - Drive growth by identifying upsell and cross-sell opportunities. - Gather customer feedback to inform ongoing product development. - Encourage customer advocacy through participation in referrals and case studies. Qualifications - 5+ years of experience in Customer Success, Project Management, or relevant industry experience. - Bachelor's Degree or equivalent experience. - Strong relationship-building and communication skills. - Experience in the Industrials industry is preferred. - Domain experience with CAD, ALM, PLM, or SLM software. - Ability to translate technical issues into business terms. - Proficient in project management with strong multi-tasking skills. - Ability to travel approximately 25% of the time. Benefits - Competitive salary ranging from $89,000 to $124,000 annually. - Opportunity to participate in an employee share purchase program. - Medical, dental, and vision insurance. - Paid time off and sick leave. - Tuition reimbursement and 401(k) contributions with employer match. - Flexible spending accounts and life insurance. - Disability coverage. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Title: Applicant Success Manager Job Description As an Applicant Success Manager, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. Essential Skills - Sales support - Account management - Customer service - Customer support - Sales - Experience with Salesforce - 2+ years in an Account Management, Sales Support, or Customer Success role Additional Skills & Qualifications - Excellent communication and interpersonal skills, with a customer-first mindset. - Strong organizational skills and attention to detail. - Ability to manage multiple leads and tasks simultaneously. - Comfortable with CRM tools and lead tracking systems. - Prior experience in customer success, account management, or onboarding is a plus. Work Environment - This is a fully remote position with a schedule of four 10-hour days - Shift is Sunday-Wednesday - 1st: 7am-5:30pm CST (10hr) - 2nd: 11am-9:30pm CST (10 hr) Job Type & LocationThis is a Contract position based out of Dallas, TX. Pay and BenefitsThe pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 10, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Customer Success Specialist: CANDIDATES MUST SIT IN CST TIME ZONE Qualifications: 1+ year of experience with high-volume customer assistance Experience within customer success or onboarding Must have experience with CRM software Job Description As an Customer Success Specialist, you will play a pivotal role in fostering relationships with potential partners, guiding them through the application process, and ensuring a seamless onboarding experience. You will be responsible for managing leads, providing excellent customer service, and collaborating with internal teams to meet program requirements. Responsibilities - Conduct warm calls to prospective partners who have expressed interest in the program. - Manage and prioritize leads to ensure timely follow-up and engagement. - Send application materials and guide applicants through the submission process. - Serve as the primary point of contact for applicants, answering questions and providing clear, helpful guidance. - Assist applicants in navigating each stage of the funnel, from initial interest to becoming an active delivery partner. - Request and collect necessary documentation for vetting and onboarding. - Collaborate with internal teams to ensure applicants meet all requirements and deadlines. Job Type & LocationThis is a Contract position based out of Austin, TX. Pay and BenefitsThe pay range for this position is $26.50 - $26.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 10, 2026. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

Role Description The Customer Success Manager (CSM) is responsible for driving customer adoption, value realization, and long-term retention within the Gryphon AI growth landscape. This role partners with customers throughout the lifecycle - from onboarding through renewal - to ensure successful implementation, product usage, and achievement of business outcomes. The CSM acts as a trusted advisor, leveraging product expertise, usage data, and customer insights to proactively address risks, reduce churn, and identify expansion opportunities. Working cross-functionally with Sales, Product, and Support teams, the CSM champions the voice of the customer while contributing to scalable, data-driven success strategies. Key Responsibilities - Demonstrate a deep understanding of the client’s business objectives, how Gryphon AI addresses their challenges, and the value they derive from using Gryphon AI. - Renewal & Churn Management – Own renewals and proactively manage churn risk. - Upsell & Cross-Sell – Identify and track potential whitespace in assigned accounts, and execute upsell and cross-sell opportunities within them. - Proactive Engagement & Relationship Management – Maintain regular touchpoints with customers to drive adoption and satisfaction. - Customer Advocacy – Collect and share customer feedback (both positive and negative) to drive continuous improvement. - Driving Customer Outcomes & Value – Ensure customers achieve measurable business outcomes through Gryphon AI solutions. - Commercial & Executive Conversations – Lead strategic, ROI-driven conversations with billing leaders, operators, and executives. Confidently present value, handle objections, negotiate terms, and drive consensus toward expansion and renewal. - Internal Collaboration – Work closely with cross-functional teams, including RevOps, Sales, Services, Support, and Product teams, to align on customer needs. - Performance Monitoring & Forecasting – Track account health, adoption trends, renewal risk, and expansion pipeline in CRM. Forecast renewals and expansion revenue accurately and consistently. - Develop and execute success plans aligned to customer goals and KPIs. - Reduce churn and increase retention through proactive relationship management. Qualifications - 2–5 years of experience in Customer Success, Account Management, Client Services, or a related SaaS role. - Experience managing customer relationships across the full lifecycle (onboarding, adoption, renewal). - Strong communication and presentation skills with the ability to engage both technical and non-technical stakeholders. - Proven ability to manage multiple accounts and priorities in a fast-paced environment. - Familiarity with SaaS business models, subscription metrics, and customer retention strategies. - Comfortable managing pipeline, forecasting revenue, and tracking performance in Salesforce. - Highly self-motivated, able to identify critical problems and drive solutions independently with minimal oversight. - Thrives in a growth-stage environment, demonstrating urgency, bias for action, and comfort with ambiguity. - Approaches complex, ambiguous problems with a highly organized and logical mindset. Additional Qualifications - Experience in a B2B SaaS environment, preferably with mid-market or enterprise customers. - Demonstrated success driving renewals, expansion, or upsell opportunities. - Experience conducting QBRs/SBRs and developing customer success plans. - Strong negotiation and commercial instincts—comfortable discussing pricing, scope expansion, and contract terms. - Ability to analyze product usage data and translate insights into action. - Develop mastery of Gryphon AI’s products, with superb technical proficiency and a growth mindset as technology continues to evolve. - Experience working cross-functionally with Sales, Product, Support, and Services teams. - An exceptional work ethic, with strong values and principles – takes every opportunity to go above and beyond. - Detail-oriented: able to notice the little things that make a big difference. Privacy - Comply with Company information security and personal data privacy and protection policies and procedures, and maintain security measures to ensure adherence to all applicable laws, regulations, standards, and best practices. - Protect company data (including personal data collected, processed, and stored by the company) and systems from unauthorized access, disclosure, alteration, and destruction. - Participate in regular information security, personal data privacy, and protection training and awareness programs to stay informed about emerging threats and vulnerabilities, and how to protect company data and systems. - Report any threatened, suspected, or actual data breaches or incidents to the appropriate stakeholders as soon as possible to your manager or designated company contact. - Ensure all data handling processes, including collection, storage, transfer, and disposal, comply with company policies and legal requirements. Compensation The target compensation range for this role includes a base salary of $90,000 plus a target variable incentive of up to $20,000, along with a comprehensive benefits package including medical, dental, vision, 401(k), and other employee programs. We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.