Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Customer Success (CS) team advises and guides our customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. As part of the CS Operations team, the Strategic Program Manager will own and lead large-scale transformational programs supporting the Customer Success organization. This person will work closely with Customer Success stakeholders to identify critical priorities for the business, and scope, develop, and manage delivery of the work. This role requires a passion for scaling organizations, streamlining operations, and driving change management. Successful candidates have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience. This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our CSM team to find unique solutions to help keep our customers' operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Lead the end-to-end planning and delivery of our highest priority and most complex programs with an expert approach to execution, governance and change management - Develop comprehensive program strategies, roadmaps and plans, expertly framing the need, scoping and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results - Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for Samsara and our customers - Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: - Bachelor's Degree from a 4-year institution - 6-8 years of program management, customer success operations, strategy or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role - Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business - Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data - Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives and front line managers - Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs The ideal candidate has: - Experience with B2B hardware and SaaS products - PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management - Experience in a global Operations, Customer Success, or Customer Experience organization The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $100,257.50—$151,650 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Role Description We are looking for a seasoned Delivery Leader to oversee large and complex data modernization and transformation programs. The ideal candidate will bring deep expertise in traditional and modern data engineering methodologies and platforms, coupled with extensive experience in the finance and capital markets domain. The role requires proven ability to lead cross-functional teams, manage stakeholders at multiple levels, and ensure successful delivery of enterprise-scale programs on modern data platforms and cloud. Key Responsibilities - Lead overall program governance, planning, and execution for complex data transformation initiatives. - Drive end-to-end delivery of modernization programs, ensuring alignment with business objectives, timelines, and budgets. - Manage relationships with CXO-level stakeholders, ensuring proactive communication, risk management, and issue resolution. - Provide strategic guidance on data engineering methodologies (ETL/ELT, batch, streaming, real-time), modern data architectures (Data Lakehouse, Medallion, Delta, Fabric, Mesh). - Oversee technical delivery on cloud platforms (AWS, Azure, Snowflake, Databricks, etc.). - Establish and monitor program KPIs, SLAs, and success metrics. - Guide cross-functional teams across data engineering, DevOps, cloud, and business stakeholders. - Ensure regulatory compliance and data governance in financial data programs. - Foster customer trust and long-term partnership growth. Qualifications - Extensive experience (15+ years) managing large-scale data engineering programs. - Strong understanding of traditional (DWH, ETL, BI) and modern (Data Lakehouse, Delta, Mesh, Fabric, Cloud-native) data methodologies. - Proven track record in finance and capital markets domain – delivering complex, high-value transformation programs. - Strong program management expertise: planning, governance, budget management, risk/issue tracking. - Exposure to AWS Cloud and modern data platforms (Snowflake, Databricks, Kafka, Spark, Python, Parquet, Iceberg, etc.). - Excellent stakeholder management skills, including executive-level communication and reporting. - Strong leadership with ability to manage cross-functional global teams. - Experience with Agile and hybrid delivery models. Good to Have - Experience with regulatory reporting, risk & compliance programs in financial services. - Familiarity with AI/ML-driven data modernization use cases. - Certifications: PMP, SAFe Agile, AWS/Azure certifications, Data Governance certifications. Education - Bachelor’s or Master’s degree in Computer Science, Data Engineering, Business Management, or related fields. - Advanced certifications in Program Management and Cloud are preferred.

Role Description As the Director of Customer Success, you will lead and evolve the global organisation responsible for ensuring our customers achieve meaningful success with RoomPriceGenie. You will oversee our Revenue Managers (Account Management), Customer Care, and Technical Support teams, shaping the strategy, structure, and systems that enable customers to fully realise the value of our platform. Your role is not to own the day-to-day execution of each function, but to ensure the right structures, clarity, and alignment are in place for teams to operate effectively and scale. Success in this role requires more than operational excellence. You will be a trusted partner to your peers across Sales, Product, Marketing, and Engineering, working together to deliver an exceptional customer experience. You will foster strong internal relationships, ensuring alignment, open communication, and shared ownership of our goals. We are looking for a leader who embodies our core values — someone who leads with empathy for customers and colleagues, integrity in decision-making, ownership of outcomes, and a spirit of togetherness that strengthens our global team. You will help create momentum across the organisation by bringing clarity, collaboration, and a practical approach to solving problems. Crucially, we are a human-first, AI-driven organisation. We believe every person at RoomPriceGenie has a core — work that only they can do and that creates real impact. AI exists to protect and amplify that core. As Director of Customer Success, you will be expected to lead this transformation within your teams: championing an AI-first mindset, identifying where AI can eliminate low-value work, and freeing your people to focus on what makes the biggest difference for our customers. What You Will Do - Leadership & Strategy - Define and execute the global Customer Success strategy, aligning it with company growth objectives and customer needs. - Lead and develop leaders across Revenue Management (Account Management), Customer Support, and Technical Support. - Own and drive the Customer Success AI strategy. - Build strong partnerships across departments. - Build structures and frameworks that enable each function to excel. - Establish and monitor KPIs related to customer health, adoption, retention, NPS, and expansion. - Promote a culture of ownership and accountability. - Customer Experience & Advocacy - Champion the voice of the customer across the organisation. - Build trusted relationships with key customers and partners. - Approach customer challenges with empathy and curiosity. - Ensure escalations are managed with transparency and urgency. - Leverage AI-powered insights and tooling. - Operational Excellence - Design and evolve scalable customer lifecycle and support models. - Create agentic workflows to enable teams to work effectively. - Drive clarity and focus in how work gets done. - Collaborate closely with Sales and Finance. - Continuously improve workflows and reporting. - Partner with Technical Support and Engineering. - Identify patterns in support and operational data. Qualifications - 10+ years of experience in Customer Success, Account Management, Customer Experience, or Client Services, with leadership experience. - Proven ability to build strong cross-functional relationships and collaborate effectively with senior stakeholders. - Experience leading customer-facing teams in a SaaS environment, ideally serving SMB or mid-market customers. - A leadership style rooted in empathy, integrity, and accountability. - Excellent communication skills and the ability to bring teams together around shared goals. - An AI-first mindset. - Demonstrated success in improving customer retention, adoption, and recurring revenue growth. - Experience leading distributed or global teams, ideally in a remote-first environment. Nice to Have - Experience working with or within hotel technology companies. - Background in hospitality revenue management, pricing optimisation, or hotel distribution systems. - Experience in a high-growth SaaS company environment. - Familiarity with Customer Success tools such as HubSpot, Salesforce, Zendesk, Intercom, Gainsight, or similar platforms. Benefits - Remote-First Model: Work flexibly from anywhere. - One Team, One Vision, One Goal: Collaborate to make magic happen. - Epic Team Gatherings: Annual networking and brainstorming week. - Growth and Development: Personal and professional development opportunities. - 5 Years? 5 Weeks!: Earn five weeks of bonus vacation time after five years. - Birthday Celebrations: Take your birthday off guilt-free. - Flexible Hours: Balance work and personal life seamlessly. - Wellbeing Matters: Access to Headspace for mental health support. - BetterHelp Support: Professional online therapy and counseling platform.

• Trains, continually develops, and manages 5-7 Partner Success Specialists • Manages and refines implementation and onboarding processes and strategies to support our smallest of customers find success and delight with our resources • Understands and anticipates customer's needs and continually iterate on processes and strategies to aid in quicker onboarding and implementation of our resources • Develops product knowledge expertise in order to guide customers to realize value quickly • Tracks implementation tasks against a schedule and coordinates with internal staff to ensure goals are met on a timely basis • Takes a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identifies churn risks and develops proactive plans to increase customer retention. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Serves alongside other Partner Success managers on the Partner Success Leadership team to foster collaboration, best practices, and help advise on the direction of the department • Works closely with our sales team to manage the life of our accounts post-sale through renewal- • Provides ongoing feedback on ways to improve client onboarding and implementation success • Works with the Support and development teams on improving the product based on customer feedback • High level customer support and communication and the ability to de-escalate issues