Role Description The Customer Support Agent (Entry-Level) is the first point of contact for customers seeking help via phone, email, or online tickets. You’ll assist with questions, troubleshoot basic technical issues, and guide customers through product use and website navigation. This role combines excellent customer service with foundational technical support skills. You’ll document all interactions in a CRM system and work closely with team members to resolve or escalate issues when needed. As our Customer Support Agent, you’ll support HID’s success by: - Responding to customer inquiries via phone, email, and online tickets. - Providing clear, helpful answers and building positive relationships. - Practicing empathy and patience; helping de-escalate concerns and following issues through to resolution. - Guiding customers through troubleshooting steps and product navigation. - Assisting with basic troubleshooting for Windows operating systems and common web browsers (Chrome, Firefox, Edge). - Supporting customers with hardware, software, and peripheral issues using approved tools. - Recording all customer interactions accurately in the CRM/ticketing system. - Following standard procedures while using good judgment for unique situations. - Collaborating with peers and sharing knowledge to improve processes. - Staying up to date on security practices and company policies. - Helping customers with basic questions and issues related to IdenTrust products. - Using company tools to troubleshoot problems and create support tickets. - Looking into issues before passing them on; writing down what caused the problem and what steps were taken. - Sending urgent or complicated cases to senior team members. - Learning about the team’s system needs and assisting with setting up tools under guidance. - Adding helpful information to team resources by recording common problems and solutions. - Showing customers how to use products and explaining features in simple terms. - Helping new team members learn company policies, call center software, and ticketing processes. - Working in a call center or remote environment using a headset, computer, and call center software. - Handling a high volume of calls and emails while staying organized. - Working on simple projects under close supervision and accepting feedback to improve. Qualifications - High School Diploma or GED (some college coursework in IT or related field is a plus). - 0–1 years of experience in customer service, call center, or technical support. - Strong communication skills—clear, professional, and empathetic. - Basic computer skills (Microsoft Office, Windows OS, common browsers). - Ability to learn new systems and follow troubleshooting steps. - Organized, reliable, and able to work in a fast-paced environment. - Associate degree or higher in Computer Science or related field is preferred. - Familiarity with ticketing systems and call center software is preferred. - Knowledge of networking basics or security best practices is preferred. - Certifications like CompTIA A+ or HDI Customer Service Representative is preferred. Benefits - Competitive salary and rewards package. - Competitive benefits and annual leave offering, allowing for work-life balance. - A vibrant, welcoming & inclusive culture. - Extensive career development opportunities and resources to maximize your potential. - To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds.

Role Description We are hiring Danish-speaking Customer Advisors to join an international team supporting premium automotive and digital service projects — fully remote within Portugal. - Handle customer inquiries via phone, email, and chat - Provide structured and solution-oriented support - Ensure high-quality service aligned with brand standards - Work independently in a remote international team Qualifications - Fluent Danish (C2) + Good command of English - Good communication skills - Customer-focused and proactive mindset - Previous customer service experience is a plus - Must be currently living in Portugal Requirements - Candidates must already have the legal right to work in Portugal - Visa sponsorship is not provided Benefits - Base Salary: 1500€ (14 months) - Monthly performance & complexity bonuses - Meal allowance - Health insurance

Role Description The GoHighLevel (GHL) CRM Developer plays a crucial role in driving sales and business growth by leveraging their deep expertise in the Go HighLevel CRM and marketing automation platform. This position requires a hands-on professional who can configure, develop, and implement GoHighLevel solutions to optimize lead management, enhance client communication, and execute high-impact marketing campaigns. - Design, implement, and maintain custom workflows, automations, and triggers using Go High Level's features (CRM, Email/SMS automations, Funnels, etc.). - Integrate Go High Level with third-party APIs to enhance platform functionality. - Build custom tools and features within the Go High Level environment to meet specific business needs. - Develop custom API solutions for seamless communication between Go High Level and other enterprise systems. - Manage client data and interactions to ensure seamless customer journeys. - Optimize lead management, customer segmentation, and engagement processes using Go High Level's CRM. - Develop and implement automated workflows for client onboarding, lead nurturing, and marketing campaigns. - Set up and monitor triggered actions, such as emails, SMS messages, and tasks, based on user behavior and data. - Work closely with Product Managers, Marketing, and Business Development teams to identify and implement new features and functionalities. - Ensure that the automation systems are scalable and aligned with overall business goals. - Provide technical support for Go High Level issues related to automation, workflows, or integrations. - Troubleshoot and resolve any issues to ensure the smooth operation of the platform. - Stay updated on Go High Level features and best practices to continuously improve processes. - Proactively recommend enhancements and improvements to current systems to increase performance and efficiency. Qualifications - Minimum 2 years of hands-on experience working directly with GoHighLevel software (CRM, workflows, automation, funnels, integrations). - Proven experience with Go High Level development, including creating custom workflows, automations, and CRM management. - Strong understanding of API integrations and experience working with REST APIs. - Proficiency in JavaScript, HTML/CSS, and basic understanding of PHP or other backend technologies. - Experience with SQL and database management. - Knowledge of data security protocols and best practices in the FinTech industry. - Familiarity with cloud platforms (AWS, Google Cloud, etc.) and version control tools (Git). - Excellent analytical and problem-solving abilities. - Effective communication skills, both verbal and written. - Experience in the Fintech, Edutech, and financial services industry is preferred. - Ability to work in a fast-paced environment and manage multiple projects simultaneously. - Bachelor's degree in business, finance, or related field. - Fluent in English. Requirements - Flexible Hours: Meet deadlines and attend key meetings at your convenience. - Language Skills: Fluent in English; Spanish or Portuguese is a plus. - Self-Discipline: Comfortable working remotely and independently. - Results-Driven: Proactive, creative problem solver who delivers impact. - Tech-Ready: Personal computer with a camera and stable internet. - Equity-Based Compensation: Willingness to accept shares until our next funding round. - Time commitment: minimum of 16 hours per week. Benefits - Co-founder-level equity: Earn real ownership in a high-potential startup. - Remote-first culture: Work from anywhere, on your schedule. - Impact-driven mission: Build technology that supports real entrepreneurs around the world. - Agile, collaborative team: Join an international team of doers, thinkers, and builders. - Growth opportunity: Be part of the founding phase and influence core business strategy. Recruitment Process - Interview with Department Head & TA Partner. - Offer (based on final positive feedback). Please send us your English CV stating the role you apply. Only shortlisted candidates are selected for the interview. Thank you.

Role Description An international customer experience provider is looking for a German-speaking Customer Support Specialist to support one of the world's leading online travel agencies. In this role, you will assist customers with travel-related inquiries, including reservations, payments, and complaints, while delivering a high-quality service experience in both German and English. - Handle customer inquiries via phone, email, and chat; - Assist with reservations, cancellations, and modifications; - Support payment issues, refunds, and complaints resolution; - Provide assistance with account-related and review inquiries; - Deliver accurate information about services and properties; - Ensure high customer satisfaction through professional and empathetic communication; Qualifications - Native or C1-level German; - English B2+ or higher; - Strong written communication skills; - Good PC skills (Windows, troubleshooting, shortcuts); - Ability to multitask and manage multiple systems; - Previous experience in customer support or hospitality is a plus; Requirements - Rotating shifts, Monday to Friday (occasional weekends); - Working hours between 08:00 and 00:00; Benefits - Base salary: 1,300 € gross/month; - Productivity bonus: up to 10% of gross salary; - Meal allowance: up to 100 € / month (Edenred Ticket Restaurant); - Relocation support provided; - Paid 3-week training (in English); Employment Conditions - Fixed-term contract (8 months); - Fully remote work model; - Paid training period; - Work during public holidays may be required; Interested? Apply by sending your CV to: ilya.bratanov@cbtalents.org Or submit your application directly under the job description.