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Location-based marketing comes naturally to us.
Client Success Manager – Onboarding
Location
United States
Posted
82 days ago
Salary
$70K - $80K / year
Seniority
Senior
Job Description
Client Success Manager – Onboarding
Intrinsic Digital
• Oversee your onboarding team and ensure individual and team performance meets expectations • Manage onboarding timelines across multiple accounts to keep launches on schedule and aligned • Mentor and support your direct reports, providing strategic guidance and feedback • Maintain a small portfolio of onboarding clients to stay connected to day-to-day execution • Collaborate with Sales, Creative, Leadership, Marketing, Campaign, and Client Success teams to ensure smooth handoffs and strategic campaign launches • Other duties as assigned
Job Requirements
- Bachelor’s degree in marketing, business, or related field
- 3+ years of experience in onboarding, client success, or digital marketing leadership
- Proven ability to lead and develop a team while managing your own accounts
- Experience navigating and managing change in a dynamic, fast-paced environment
- Skilled in process creation, cross-functional communication, and workflow optimization
- Demonstrated ability to continuously identify process gaps and proactively offer solutions
- Strong communication, mentorship, and problem-solving skills
- Experience in managing cross-team timelines and priorities
- Proficient in HubSpot and Asana
- Multifamily industry experience is a plus
Benefits
- 100% company paid health insurance for employees and 50% for dependents
- 100% company paid vision and dental insurance for employees and 50% for dependents
- Company paid short- and long-term disability
- Company paid life insurance
- 10 weeks paid parental leave
- 3-4 weeks paid time off (based on tenure)
- 10 paid holidays
- Company paid 401k contributions that are 100% vested
- Annual cash bonuses based on company and personal performance
- A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
- Monthly fitness reimbursement
- Pet discount plan
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• Communicate with individuals who have expressed interest in personal and professional development programs and virtual events • Use simple online systems and digital tools to provide information and manage follow-up • Work remotely using your laptop and phone • Manage your own schedule and activity levels • Participate in ongoing training and professional development • Follow structured systems and processes provided through onboarding and mentorship • Engage with a broader support network of experienced professionals
• Ergänzen und vervollständigen bestehende Unternehmenslisten in unserem CRM-System. • Fehlende Kontaktdaten recherchieren (Telefon, E-Mail, Ansprechpartner) • Firmendaten prüfen und aktualisieren • Branchen & Standorte korrekt zuordnen • Dubletten erkennen • Daten sauber und einheitlich einpflegen • Kein Vertrieb. Kein Telefonieren. Reine strukturierte Datenarbeit.
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ParkEfficient GmbHWir entwickeln innovative und maßgeschneiderte Technologien für dynamische Büro- und Parkkonzepte.
• Point of contact for our existing customers in daily operational matters • Conducting and supporting customer onboardings and rollouts • Conducting training sessions (remote via MS Teams) for administrators and end users • Handling and structuring support requests (1st & 2nd level) • Developing and maintaining our help center as well as information and self-service portals • Using AI tools to optimize support processes and knowledge management • Capturing, structuring and pre-qualifying customers' technical requirements • Close collaboration with project management and IT to efficiently implement customer requirements • Identifying recurring issues and deriving improvement opportunities for product and processes
• Strategisches CRM & Growth-Funnels: skalierbare CRM-Strategien aufbauen, die direkten Einfluss auf Umsatz und Customer Lifetime Value haben. • Lead-Nurturing & Performance-Unterstützung: Funnel-Logiken entwickeln, die Paid Leads systematisch in Käufer verwandeln. • Retention & CLTV-Steigerung: gezielte Flows aufbauen, die Wiederkäufe fördern, Abwanderung verhindern und loyale Kundenbeziehungen schaffen. • Copywriting & Kundenpsychologie: verkaufsstarke Texte schreiben, die emotional, klar und relevant sind. • Testing, Analytics & Iteration: Kundenverhalten analysieren, A/B-Tests durchführen, Daten interpretieren und optimieren.
