Expert-led apprenticeship assessment and EPA
Quality & Compliance Officer
Location
United Kingdom
Posted
111 days ago
Salary
£26K - £28K / year
Seniority
Junior
Job Description
Quality & Compliance Officer
1st for Awarding (previously 1st for EPA)
• Provide administrative support to the Quality & Compliance function • Ensure the accurate processing of certification activity and maintenance of quality records • Support compliance with regulatory requirements, internal policies, and service standards • Review Statements of Results (SoRs) for completeness and accuracy • Process certification claims in line with company procedures • Maintain certification records, trackers and databases • Monitor certification turnaround times and escalate issues as required • Manage the Quality & Compliance mailbox and respond to quality and compliance queries • Maintain version control of policies, procedures and quality documentation • Support the preparation of compliance and regulatory reports • Assist with evidence gathering for internal and external audits • Maintain accurate compliance records and action logs • Support quality reporting and dashboard production • Identify opportunities to improve administrative processes
Job Requirements
- Experience working within an awarding organisation (AO), EPAO, training provider or other regulated environment.
- Previous experience in an administrative, coordinator or support role
- Excellent attention to detail and high levels of accuracy
- Strong organisational and time management skills
- Experience maintaining records, trackers or databases
- Excellent written and verbal communication skills
- Proficient in Microsoft Office applications, particularly Outlook, Word and Excel
- Ability to prioritise workload and manage multiple tasks effectively
- Ability to follow processes and maintain accurate records and audit trails
- Professional, reliable and customer-focused approach
- Ability to work independently and as part of a team
- GCSE Grade C/4 or above in English and Mathematics (or equivalent) or a relevant Level 3 qualification/apprenticeship
Benefits
- Remote-first role with built-in flexibility
- Monthly co-working days (lunch included!)
- 25 days ’ holiday + 8 bank holidays
- 8 Wellbeing Hours per year
- Flexible working, agreed up front to suit you and the business
- All the tech you need
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