• Design and implement sales strategies, processes, and best practices to improve sales team productivity and effectiveness • Optimize sales workflows, including lead management, opportunity management, and quote-to-cash processes • Develop and maintain sales reports, dashboards, and analytics to provide actionable insights to the sales team and leadership • Oversee the implementation and adoption of the CRM system, ensuring data integrity and accurate reporting • Collaborate with cross-functional teams to improve sales enablement and training programs • Identify and recommend improvements to sales tools and technologies to streamline sales operations • Develop and manage sales compensation plans, including commission structures and performance metrics • Partner with finance to develop sales forecasts, budgets, and sales targets • Stay up-to-date with industry trends and best practices in sales operations

• You take on both disciplinary and technical leadership and consistently promote a goal- and solution-oriented working culture • You are responsible for the strategic build-up and scaling of our service organization, including defining efficient international processes and locations • Structuring and managing our support levels (1st to 3rd level), as well as ensuring and further developing our Service Level Agreements (SLAs), are in your remit • You use data-driven reporting and analyses of operational KPIs to derive targeted measures for continuous process optimization • With foresight, you drive digital transformation by continuously developing our internal systems and our ticketing system • You manage the expectations of different customer groups — from facility managers to asset managers — across the entire building lifecycle • In critical incidents or complaints, you act confidently in escalation management and find sustainable solutions

• Drive client growth through operational optimization and new growth initiatives • Drive operational metrics (process throughput, defect rate, etc.) • Focus on 80% account management and 20% on process improvement/cross-functional initiatives • Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs. • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months • Ensure the efficient and timely execution of all essential aspects of internal operations projects. • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams. • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency. • Breakdown complex, challenging business problems • Own execution and outcomes • Understand the business in-and-out to be proactive about solving emerging problems • Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue • Effectively manage client relationships, ensuring satisfaction and maximizing retention. • 5-10% travel required

• Direct and manage long and short-term capital projects to ensure projects meet company directives around priorities and budget allocation. • Assist SVP, Enterprise Operations on preparations and presentation to Capital Allocation Committee. • Perform periodic site visits and project reviews to ensure adherence to project requirements, schedule and quality standards. • Manage the RFI and contractor submittal process to ensure timely responses from team members and resolution of open issues. • Develop effective communication mechanisms to ensure alignment of all participants, including contractors, design team and internal team members. • Act as first point of contact of the RVPs and center managers to corporate office by providing knowledge and support regarding service contracts, vendor relations, and technical execution of agreements. • Provide input for personnel hiring & performance reviews for Field Operations Directors. • Act as field liaison to corporate office by providing technical assistance to RVPs and center managers in resolving operational problems/situations. • Serve as first point of contact in ADA/OSHA/access technical reviews and alterations, communicating budget needs and project priorities, and documenting all changes. • Train Operations Directors & RVPs to aid in technical reviews per Tanger policies. • Review and approve all tenant applications for HVAC unit replacements. • Assist tenants in correction of applications that do not meet Tanger standards. • Review and approval all tenant fiber/satellite installations to ensure Tanger standards are met. • Serve as contact for tenant corporate offices to clarify and answer any questions regarding technical operating procedures. • Assist in developing preventative maintenance programs to extend the useful life of assets. • Update Operations Manual related to property repair and maintenance. • Review existing policies on a regular basis to ensure compliance with any applicable legislation. • Recommend policies & procedural updates and ensure implementation of timely updates.