**This is posted in anticipation of a future role** Position Summary: Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The information contained herein is intended to be an accurate reflection of the duties and responsibilities of the individuals assigned to this position. They are not intended to be an exhaustive list of the skills and abilities required to do the job. IQVIA reserves the right to revise the job or to require that other or different tasks be performed as assigned. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee. Care Manager As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. Position Summary: Responsibilities will vary by program and its lifecycle.  Care Manager’s may be responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status.  Care Managers may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.  This is a remote position. Job Responsibilities: - Perform outbound calls to obtain appropriate information and document accurately. - Responsible for answering in-bound calls and assisting customers with pharmacy related services. - Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. - Contact insurance companies for benefit investigation and coverage eligibility. - Provide prior authorizations and appeals support. - Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. - Update job knowledge by participating in educational opportunities and training activities. Work efficiently both individually and within a team to accomplish required tasks. - Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s. - Report ADE’s according to program policy and guidelines Adhere to all HIPAA guidelines May assist with onboarding new employees. Schedule: - Must be available for an 8 hour shift between 8am-8pm EST Required Qualifications: - High School Diploma or equivalent - Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience. - Previous data entry experience (minimum three months) and ability to type 30wpm+. - Able to demonstrate high attention to detail in work. - Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications. - Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.). - Exceptional communication skills, both written and verbal. - Able to work in a virtual team environment by being available and responsive during working hours. - Excellent follow through This is a remote position. - Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. - Workspace must include internet plug-in accessibility.  Wi-fi connectivity is not permitted. - Must reside in country where the job is posted. Preferred Qualifications: - Some College. - Bilingual Spanish - English - Previous experience in Patient Support Services (Hub). - Previous Customer Service experience in the healthcare field. #LI-CES #LI-DNP IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role is $22.00 - $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

Requisition ID: 70390 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. - This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren - Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This position is within the Supply Chain organization in the Trade Experience Department. In this role, you will handle escalations and assist customers (THD employees, consumers, and Sales) through email/chat media, handle reports, and work directly with Trade Operations on files to help The Home Depot. Your responsibilities will include - Supporting our customers through email/ chat media - Possibility of being called upon to take phone calls when volume spikes - Support and improve processes through CI and automation - Ability to manage multiple tasks and computer systems - Customer Service, both internal and external. - Processing through chat, email, and iWD channels - Must be available to work a 40-hour schedule - If working remotely: Cable or DSL internet service must be available in your area with a 12+ mbps download and roughly 2 kbps upload speed. Neither Satellite service nor WI-FI are acceptable. A wired ethernet cable connection is required - Provide in-home work space free from noise, distractions, etc. Minimum requirements - High School Diploma or GED - 2+ years of customer contact center experience (virtual or in person) Preferred skills and experiences - Previous Trade Experience - Previous virtual call center experience or applicable supply chain experience - Excellent verbal and written communication skills - Demonstrated achievements with personal KPIs - Experienced in SAP ECC - Spreadsheet/MS Excel - Experience working in a fast-paced environment while managing multiple computer programs, across multiple screens. - Manipulating and analyzing data - Attention to detail - Problem-solving - Work collaboratively with team and process partners - Self-starter - The ideal candidate is an enthusiastic team player with a flexible approach to work RSRWH Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

JOB DESCRIPTION Job Summary Provides lead level support center customer service excellence to meet the needs of Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values. Provides product and service information, identifies opportunities to improve the member and provider experience, and supports continuous quality improvement initiatives related to member/provider engagement and retention. Essential Job Duties • Manages and resolves complex member/provider support center issues; effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow-through to closure. • Collaborates with peers, leadership, and other departments to resolve member/provider issues in an effective and timely manner. • Provides technical expertise to co-workers and handles elevated escalations; provides service support to members and/or providers using one or more support center communication channels serving multiple states and/or products including but not limited to: phone, chat and email, in addition to other administrative off phone duties supporting Medicaid, Medicare and/or Marketplace lines of business. • Provides exemplary customer service to customers including members, providers, co-workers, vendors, providers, government agencies, business partners, and the general public. • Assists representatives with questions and escalated support center communication channels across multiple states and/or products; recognizes trends and patterns in call types and engages leadership with suggested solutions. • Accurately documents all support center communication channels. • Achieves individual performance goals as it relates to support center objectives. • Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations. • Provides training, mentoring, and support to new and existing support center representatives. Required Qualifications • At least 4 years of customer service, call center and/or sales experience in a fast-paced/high-volume environment, or equivalent combination of relevant education and experience. • Understanding of insurance products including Medicaid, Medicare and Marketplace/enrollment processes. • Customer service skills, including ability to conduct thorough research while maintaining coherent conversation with customers. • Data processing experience. • Attention to detail, organizational and time-management skills, and ability to manage simultaneous tasks to meet business needs. • Ability to maintain confidentiality and comply with the Health Insurance Portability and Accountability Act (HIPAA). • Ability to establish and maintain positive and effective work relationships with coworkers, members, providers and customers. • Effective verbal and written communication skills. • Proficiency in Microsoft Office suite and applicable software programs. Preferred Qualifications • Systems training/experience for the following : Microsoft Office, Microsoft Teams, Genesys, Salesforce, Pega, QNXT, CRM, Verint, video conferencing, CVS Caremark, Availity. • Call center experience. • Managed care/health care experience. • Broker/health insurance license. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

• Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service • Answer inquiries by researching, locating, and providing relevant information; including any promotional or new product information when applicable • Forward customer requests to appropriate departments when needed • Maintain accurate records in the Patient Contact Center and Electronic Medical Records (EMR) databases by entering information timely and ensuring all files are up to date • Document all call information according to standard operating procedures • Maintain patient privacy according to HIPAA regulations • Ensure a significant working knowledge and understanding of procedure, protocol, and office guidelines • Handle outbound calls upon request • Other duties as assigned and directed by your supervisor