• Develop and implement Salesforce CRM solutions, ensuring quality and performance. • Collaborate with business teams to understand requirements and translate them into technical solutions. • Perform maintenance and support of existing Salesforce systems. • Actively participate in the software development lifecycle, from design through deployment. • Ensure Salesforce integration with other platforms and systems.

TransUnion's Job Applicant Privacy Notice Personal Information We Collect Your Privacy Choices What We'll Bring: At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day. Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology. The Member Engagement and Support team is a client facing group providing support services to members of TU and ensuring a positive member experience. As part of the team, this role will be focused on providing excellent customer support and ensuring client satisfaction. This role will also be responsible for collaborating with other departments to ensure a seamless member experience. What You'll Bring: - University graduate in any disciplines - Minimum 5 years experience in client facing role providing corporate customer service and support - Good understanding of banking/financial industry - Experience in engaging with members and providing support - Strong presentation skills and writing in English are essential - Excellent people management, interpersonal and communication skills - Customer-oriented with professional and passion to provide excellent service - Engage with members of the organization to provide support and ensure a positive member experience Impact You'll Make: - Identify trends and opportunities for improvement based on member feedback and data analysis - Ensure outstanding members experience and deliver results through leading and review of all processes - Collaborate with other departments, to ensure a seamless member experience - Perform due diligence of potential/current members and any KYC related matters - Provide training to member to ensure their knowledge on company system and privacy regulations - Prepare and deliver regular reports on membership engagement and support to senior management - Participate in and handle ad hoc projects This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion's Internal Job Title: Consultant, Customer Support Operations

• Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs. • Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region. • Strategize with CS leadership and Sales RVP across assigned region. • Deliver deep and actionable internal QBRs to CS and Sales Leadership. • Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decision-makers and influencers across the customer base, promoting mutual success and long-term partnership across your region. • Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention. • Direct, mentor, and develop a team of Senior Managers and Customer Success professionals. • Proactively identify and mitigate risks to customer satisfaction, growth, and renewal. • Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement.

• Client Relationship Management: Develop and maintain strong, positive relationships with a portfolio of assigned customers, serving as their primary point of contact and advocate within Instructure. • Onboarding & Adoption: Guide new and existing customers through successful onboarding processes, ensuring seamless implementation and initial product adoption. • Proactive Engagement & Value Realization: Regularly engage with customers to understand their evolving needs, identify opportunities for product optimization, and demonstrate the ongoing value of Instructure solutions through business reviews and strategic discussions. • Risk Mitigation & Issue Resolution: Proactively identify potential risks to customer satisfaction and retention, working collaboratively with internal teams (support, product, sales) to address and resolve issues promptly and effectively. • Renewal & Expansion: Partner with sales teams to ensure high rates of customer retention and identify opportunities for upsell and cross-sell of additional Instructure products and services. • Product Expertise: Maintain a deep understanding of Instructure's product suite, including new features and functionalities, to effectively educate and advise customers. • Customer Feedback & Advocacy: Gather customer feedback and insights, communicating them to internal product and development teams to drive continuous improvement. Act as a customer advocate within Instructure. • Strategic Planning: Collaborate with customers to develop and execute strategic plans that align Instructure solutions with their organizational goals and objectives.