• Achieve assigned customer satisfaction, customer retention and former customer win-back sales objectives • Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests • Escalate customer installation and service issues for assistance and resolution when appropriate • Handle customer disconnect requests and perform customer “save” attempts • Develop and maintain an in-depth understanding of Truvista value propositions and product offerings • Develop trusted relationships with customers and use a consultative approach during customer interactions • Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team • Update and maintain accurate customer contact information and records in the Truvista sales system

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Responsible for the timely and accurate completion of mortgage loan requests, acting as liaison between customers, mortgage loan originators and various third parties. Compiles, prepares and processes mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards. Basic Qualifications - High school diploma or equivalent - Three or more years of job-related experience Preferred Skills/Experience - Effective problem-solving and decision-making skills - Ability to produce results in a fast paced, production-oriented and customer-centric role - Ability to manage multiple tasks/projects and deadlines simultaneously - Effective verbal and written communication skills - Thorough knowledge of loan processing and closing policies and procedures and credit policy to include automated underwriting system approver authority If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.87 - $27.84 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.

Role Description The Customer Retention Specialist works as a member of the Truvista Customer Retention Team to ensure high levels of satisfaction and low levels of customer churn as a result of successful proactive and reactive interactions with our customers. High-level responsibilities include: - Achieve assigned customer satisfaction, customer retention, and former customer win-back sales objectives. - Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests from our Net Promoter Score Surveys to ensure customer satisfaction. - Escalate customer installation and service issues for assistance and resolution when appropriate and maintain contact with the customer until final results and customer satisfaction is achieved. - Partner with Sales, Marketing, Field Operations, Network Operations, and Finance departments as needed to address customer opportunities and issues in a timely manner. - Handle customer disconnect requests and perform customer “save” attempts. - Contact former customers to present win-back offers and close sales. - Develop and maintain an in-depth understanding of Truvista value propositions and product offerings. - Maintain a strong working knowledge of market competitors and their sales and marketing strategies. - Develop trusted relationships with customers and use a consultative, solutions-based approach during customer interactions. - Customize and present compelling value propositions and solutions to existing and former customers. - Develop and maintain a list of referenceable customers to help close former customer win-back sales. - Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team. - Update and maintain accurate customer contact information and records in the Truvista sales system. - Promote a positive reputation and brand image for Truvista in our service areas. - Complete additional duties and projects as assigned by management. - Practice consistent and on-time attendance. Qualifications - High school diploma, GED or equivalent combination of education and experience. - Two-year or four-year degree is a plus. - One year of related training and experience. - Industry experience is preferred. Requirements - Leadership - Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment and makes good business decisions. - Professionalism - Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for his/her own actions and follows through on commitments. - Interpersonal Skills - Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideas. - Communications - Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions. Able to compose professional business correspondence. - Interpretation - Able to read, analyze, interpret, develop and negotiate contracts. - Teamwork - Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed. - Customer Service - Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitments. - Organizational Support - Follows policies and procedures and completes administrative tasks correctly and on time. - Planning and Organizing - Prioritizes and plans work effectively and uses work time efficiently. - Computer Skills – Possesses solid operating knowledge and ability in Microsoft Word, Excel, PowerPoint, and Outlook.

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. THE ROLE AG1 is seeking a Senior Manager, Lifecycle & Retention – EU to join our growing International team. Reporting to the Director of Retention, International, this role will lead lifecycle strategy across the EU market, driving customer engagement, rebill performance, and long-term value. The ideal candidate brings deep expertise in retention and lifecycle marketing, with a proven track record of building and executing data-driven growth strategies. You have successfully developed campaigns that enhance product education, strengthen customer engagement, reduce churn, and improve key metrics including rebill rate, churn, and LTV. In this role, you will leverage customer insights to design highly personalised, impactful marketing initiatives that deliver measurable results. You are analytical, commercially minded, and customer-obsessed, with the ability to translate insights into scalable lifecycle programs that fuel sustainable growth. WHAT YOU’LL DO Lifecycle Marketing: - Own and execute the EU lifecycle marketing strategy across the full customer journey including onboarding, activation, growth, retention, and winback to deliver a seamless, insight-led experience across email, messaging, social, direct mail, inserts, and other emerging channels. - Build, launch, and optimise automated lifecycle programs using behavioural and transactional data to drive personalised communications at scale. - Take a hands-on approach to experimentation, embedding A/B testing and performance analysis into all campaigns to continuously improve engagement, rebill rate, churn, and LTV. - Regularly audit lifecycle flows and campaigns to identify gaps, streamline journeys, and unlock incremental customer value. - Collaborate closely with Brand, Growth, Product, and Data to ensure lifecycle initiatives are commercially aligned and operationally excellent. Customer Experience & Retention Optimisation: - Partner closely with MarTech to define and implement technology requirements that strengthen churn prevention, improve subscription reactivation, and unlock smarter lifecycle capabilities. - Work with Consumer Insights to translate customer feedback (surveys, reviews, CSAT, qualitative inputs) into clear, actionable retention initiatives. - Proactively identify friction points across the customer journey and lead initiatives to simplify, enhance, and optimise the end-to-end experience. - Design and implement loyalty programs, incentives, and retention levers that deepen engagement, strengthen brand affinity, and increase long-term customer value. Customer Insights & Analytics: - Own retention-focused analytics, leveraging customer and subscription data to proactively identify churn risks, growth opportunities, and value-driving segments. - Monitor and report on core retention metrics, including churn, rebill rate, repeat purchase rate, and LTV translating performance into clear, actionable recommendations. - Conduct deep-dive analyses to uncover behavioral patterns, lifecycle gaps, and segmentation opportunities that inform targeting and personalisation strategies. - Turn data into impact by generating insight-led recommendations that directly shape lifecycle strategy, campaign execution, and broader commercial decision-making. WHAT WE'RE LOOKING FOR - 5–7+ years of experience in retention, lifecycle, or CRM marketing, ideally within DTC subscription or recurring revenue businesses; experience operating in remote or distributed teams is a plus. - Proven track record of building and executing growth strategies across owned channels, including email, SMS, WhatsApp, direct mail, referral programs, and other retention-focused touchpoints. - Strong technical fluency across CRM and marketing automation platforms (e.g., Klaviyo, Braze) and ecommerce ecosystems (e.g., Shopify), with the ability to translate business requirements into scalable lifecycle programs. - Advanced analytical capability with hands-on experience using tools such as Excel, SQL, Tableau/Power BI, and Google Analytics to extract insights, measure performance, and inform decision-making. - Fluent in German and English, with the ability to develop high-quality, localized customer communications. - Entrepreneurial and commercially minded, with a passion for customer engagement, experimentation, and continuous optimisation in fast-paced, high-growth environments. - Self-starter with strong cross-functional collaboration skills and the ability to balance strategic thinking with hands-on execution. - Experience in wellness, CPG, or lifestyle brands is advantageous. WHAT’S IN IT FOR YOU? - Competitive compensation and performance-based incentive plans. - A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. - A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. - A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. - A high-growth, dynamic environment with opportunities for your direct impact to be felt. - Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence). - In-person team meetups for optimal collaboration, team building and accelerating productivity. - A work environment and culture that is based on high performance, productivity and continuous improvement. - The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. - Access to AG1 products and branded swag. - Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. - All other benefits and insurances as required by law, based on your specific country of residence. AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is €75,000 - €90,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles. AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer. Please consult our Privacy Notice (https://drinkag1.com/privacy) to know more about how we collect, use and transfer the personal data of our candidates.