TruVista

• Solicit and sell new or upgrade services to both new and existing customers • Manage sales leads by tracking and following up close new sales and customer upgrades • Work with Truvista Fiber sales and operations team members to generate sales leads • Review existing customer accounts to identify and close new sales and service upgrades opportunities that are mutually beneficial to the customer and Truvista Fiber • Provide world-class customer service to customers, process orders for service installation, activation, or change in service • Determine charges for services requested, collect deposits, prepare change of address records, and issue discontinuance orders • Take ownership of customer complaints concerning billing or services rendered • Perform other work-related duties as assigned

• Achieve assigned customer satisfaction, customer retention and former customer win-back sales objectives • Contact new and existing customers following service installations, trouble ticket resolutions, repeat technician visits, and customer call requests • Escalate customer installation and service issues for assistance and resolution when appropriate • Handle customer disconnect requests and perform customer “save” attempts • Develop and maintain an in-depth understanding of Truvista value propositions and product offerings • Develop trusted relationships with customers and use a consultative approach during customer interactions • Act as a “voice of the customer” for Truvista and prioritize and communicate customer needs to the Truvista leadership team • Update and maintain accurate customer contact information and records in the Truvista sales system