AG1

Role Description We are looking for a driven and highly motivated Supply Planner (Packaging) to manage supply of packaging, packaging components and other raw materials as needed across all AG1 global fulfillment centers and/or manufacturing locations. You will be responsible for the creation and execution of the supply plan to ensure healthy inventory levels are maintained throughout the network. This position will ensure that the AG1 inventory maintains healthy days of supply based on the business targets. You will also be responsible for production PO management, Work Order issuance, and for planning inventory movements to ensure that all global regions and key partners have the required inventory to meet our fast-paced global growth. What You’ll Do - Place manufacturing purchase orders (POs), assembly work orders (WOs) and transfer orders (TOs) and maintain clear communication through production and delivery. - Partner with vendors to optimize production schedules and volumes for cost and in order to minimize stock outs, re-work requirements, and write off risk. - Own product transition and new item launch plans to optimize success and mitigate stock out, scrap, re-work costs, and other areas of risk. - Deliver monthly forecast and weekly supply plan to meet appropriate inventory levels by item and 3PL. - Provide regular updates to the Supply Chain team on total inventory status, including days of supply in network and any items at risk of low inventory in the next 180 days on finished goods and components. - Manage vendor relationships to ensure accurate production allocation, and timely deployment to the 3PL network. - Assist in import/export work to expedite customs processing time and seamless logistics movement across borders. - Generate weekly WIP updates and production statuses. - Partner with finance for monthly COGs analysis. - Work with procurement/sourcing team to efficiently buy raw material requirements as needed based on finished good demand. - Track receipts and transfer orders in Netsuite. - Partner to optimize and build out capabilities within Advanced Planning system and adjacent business processes. - Support overall Supply Chain KPIs. - Process POs for indirect spend purchases as needed to support cross functional business requirements. Qualifications - Bachelor’s degree in Supply Chain Management, Business Analytics, or a related field. Master’s degree preferred. - 3-5+ years of relevant experience (NetSuite User/Background a Plus). - Proven experience in managing supplier relationships, particularly with a focus on packaging materials, components, and innovation. - Intuitive and highly experienced supply planning for multiple fulfillment centers (International logistics knowledge a Plus). - Experience working with Co-mans. - Finish Goods and Raw Material planning knowledge. - Excited to be part of a new function in a startup environment and comfortable working in a remote setting. - Strong time-management and people skills, flexibility, and multitasking ability. - You are knowledgeable in all things MS Office (Excel, PowerPoint) and Google Suite. - Experience working with an Advanced Supply Chain Planning software solution (e.g. Blue Yonder, o9, APO, Spherecast). - Strong interpersonal and communication skills. - Impeccable analytical and organizational skills. - You have a no-compromises approach to the quality of your work and are a team player. - Experience with consumer products in e-commerce, direct-to-consumer and/or CPG highly preferred. - Coming from a Supplements industry or FMCG background would be desirable. Benefits - Competitive compensation and performance-based incentive plans. - A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. - A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. - A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. - A high-growth, dynamic environment with opportunities for your direct impact to be felt. - Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence). - In-person team meetups for optimal collaboration, team building and accelerating productivity. - A work environment and culture that is based on high performance, productivity and continuous improvement. - The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. - Access to AG1 products and branded swag. - Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. - All other benefits and insurances as required by law, based on your specific country of residence.

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. THE ROLE AG1 is seeking a Senior Manager, Lifecycle & Retention – EU to join our growing International team. Reporting to the Director of Retention, International, this role will lead lifecycle strategy across the EU market, driving customer engagement, rebill performance, and long-term value. The ideal candidate brings deep expertise in retention and lifecycle marketing, with a proven track record of building and executing data-driven growth strategies. You have successfully developed campaigns that enhance product education, strengthen customer engagement, reduce churn, and improve key metrics including rebill rate, churn, and LTV. In this role, you will leverage customer insights to design highly personalised, impactful marketing initiatives that deliver measurable results. You are analytical, commercially minded, and customer-obsessed, with the ability to translate insights into scalable lifecycle programs that fuel sustainable growth. WHAT YOU’LL DO Lifecycle Marketing: - Own and execute the EU lifecycle marketing strategy across the full customer journey including onboarding, activation, growth, retention, and winback to deliver a seamless, insight-led experience across email, messaging, social, direct mail, inserts, and other emerging channels. - Build, launch, and optimise automated lifecycle programs using behavioural and transactional data to drive personalised communications at scale. - Take a hands-on approach to experimentation, embedding A/B testing and performance analysis into all campaigns to continuously improve engagement, rebill rate, churn, and LTV. - Regularly audit lifecycle flows and campaigns to identify gaps, streamline journeys, and unlock incremental customer value. - Collaborate closely with Brand, Growth, Product, and Data to ensure lifecycle initiatives are commercially aligned and operationally excellent. Customer Experience & Retention Optimisation: - Partner closely with MarTech to define and implement technology requirements that strengthen churn prevention, improve subscription reactivation, and unlock smarter lifecycle capabilities. - Work with Consumer Insights to translate customer feedback (surveys, reviews, CSAT, qualitative inputs) into clear, actionable retention initiatives. - Proactively identify friction points across the customer journey and lead initiatives to simplify, enhance, and optimise the end-to-end experience. - Design and implement loyalty programs, incentives, and retention levers that deepen engagement, strengthen brand affinity, and increase long-term customer value. Customer Insights & Analytics: - Own retention-focused analytics, leveraging customer and subscription data to proactively identify churn risks, growth opportunities, and value-driving segments. - Monitor and report on core retention metrics, including churn, rebill rate, repeat purchase rate, and LTV translating performance into clear, actionable recommendations. - Conduct deep-dive analyses to uncover behavioral patterns, lifecycle gaps, and segmentation opportunities that inform targeting and personalisation strategies. - Turn data into impact by generating insight-led recommendations that directly shape lifecycle strategy, campaign execution, and broader commercial decision-making. WHAT WE'RE LOOKING FOR - 5–7+ years of experience in retention, lifecycle, or CRM marketing, ideally within DTC subscription or recurring revenue businesses; experience operating in remote or distributed teams is a plus. - Proven track record of building and executing growth strategies across owned channels, including email, SMS, WhatsApp, direct mail, referral programs, and other retention-focused touchpoints. - Strong technical fluency across CRM and marketing automation platforms (e.g., Klaviyo, Braze) and ecommerce ecosystems (e.g., Shopify), with the ability to translate business requirements into scalable lifecycle programs. - Advanced analytical capability with hands-on experience using tools such as Excel, SQL, Tableau/Power BI, and Google Analytics to extract insights, measure performance, and inform decision-making. - Fluent in German and English, with the ability to develop high-quality, localized customer communications. - Entrepreneurial and commercially minded, with a passion for customer engagement, experimentation, and continuous optimisation in fast-paced, high-growth environments. - Self-starter with strong cross-functional collaboration skills and the ability to balance strategic thinking with hands-on execution. - Experience in wellness, CPG, or lifestyle brands is advantageous. WHAT’S IN IT FOR YOU? - Competitive compensation and performance-based incentive plans. - A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. - A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. - A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. - A high-growth, dynamic environment with opportunities for your direct impact to be felt. - Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence). - In-person team meetups for optimal collaboration, team building and accelerating productivity. - A work environment and culture that is based on high performance, productivity and continuous improvement. - The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. - Access to AG1 products and branded swag. - Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. - All other benefits and insurances as required by law, based on your specific country of residence. AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is €75,000 - €90,000 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles. AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer. Please consult our Privacy Notice (https://drinkag1.com/privacy) to know more about how we collect, use and transfer the personal data of our candidates.

ABOUT US At the heart of AG1 lies a commitment to our mission to empower people to take ownership of their health. Since 2010, we've dedicated ourselves to bringing Foundational Nutrition to people around the world. Our ethos is deeply rooted in science, with an unwavering dedication to continuous improvement. We leverage and contribute to the latest research to deliver a powerful, straightforward solution for optimal health to our customers. We harness the finest ingredients so that every scoop of AG1 gives you the nutrients you need with the simplicity you want in a daily routine. Likewise, our organization puts the same energy into creating an environment that is a reflection of the cultural values that define who we are and how we work together. These seven values— One Spectacular Life, Customer Obsessed, Radical Ownership, High Performance, Courage, Amazing Humans and Continuous Pursuit of Excellence —are a representation of the high standards we set, and hold ourselves accountable to, when it comes to building our global team. THE ROLE The Senior Manager, Workforce Management (WFM) will lead the evolution and execution of the AG1 Workforce Management function, ensuring effective capacity planning, operational efficiency, and strong service performance across all customer support channels. This role partners closely with Customer Happiness, Finance, and Technology to align workforce planning with business priorities and customer experience goals. Reporting to the VP, Customer Happiness, the Senior Manager, Workforce Management will serve as both a strategic leader and hands-on operator—guiding forecasting, planning, and system optimization while modernizing how AG1 manages workforce demand through data, technology, and process improvement. The ideal candidate brings strong hands-on Workforce Management experience, excels at translating data into action, and is energized by building scalable, data-driven operations through strong cross-functional partnership. WHAT YOU’LL DO Lead the development and execution of Workforce Management strategies that support business goals over a 1–2 year planning horizon Translate demand forecasts, growth plans, and channel strategy into actionable staffing and capacity plans Serve as the primary operational owner of WFM tools (e.g., Assembled, NICE, Verint), driving configuration, optimization, and continuous improvement Integrate WFM systems with CRM, Quality, and AI-enabled tools to improve forecasting accuracy and operational visibility Manage vendor relationships and ensure strong governance, accountability, and performance from external partners Develop and maintain accurate forecasting models across voice, chat, email, and emerging digital channels Build capacity plans and scenario models to anticipate changes in demand, seasonality, and operational risk Design and maintain dashboards and reporting that surface insights, risks, and opportunities to support leadership decision-making Partner with Finance to align workforce models with budget, cost targets, and productivity expectations Establish and refine best practices for scheduling, intraday management, and real-time workforce adjustments Collaborate with Customer Happiness leaders to improve service level attainment, occupancy, and efficiency metrics such as AHT Implement governance processes to monitor forecast accuracy, staffing adherence, and operational performance Lead continuous improvement initiatives, identifying opportunities for automation, simplification, and process optimization Act as a trusted partner to cross-functional stakeholders, providing data-driven insights and recommendations to inform decisions Represent the WFM function in cross-functional planning forums and operational reviews WHAT WE'RE LOOKING FOR 7+ years of progressive Workforce Management experience, including managing vendor partner teams within global, multilingual, and multi-region operations Deep hands-on expertise implementing and optimizing Workforce Management systems such as Teleopti, Calabrio, Assembled, and Genesys, and integrating them with CRM, telephony, chat, SMS, and Quality systems (e.g., AWS, Zendesk, Genesys, Sierra, Gladly) Proven success driving channel-mix transformation, evolving from email to chat, SMS, and AI-enabled support models (such as Sierra) Advanced proficiency in Excel, Google Sheets, and reporting platforms such as Tableau and Looker. Strong analytical, financial, and operational acumen—able to translate data into strategic decisions Demonstrated experience leading technology-enabled transformation and process optimization Skilled in capacity planning, demand forecasting, and resource modeling. Excellent communication and stakeholder management skills, with the ability to influence across functions and levels WHAT’S IN IT FOR YOU? Competitive compensation and performance-based incentive plans. A 100% remote working environment (excluding Laboratory positions), which has been implemented from day one. A strong company culture that is enforced through the hiring process to ensure values alignment and a highly collaborative team. A mission-driven approach to everything that we do, with an overall goal to significantly improve our customers’ health and wellness. A high-growth, dynamic environment with opportunities for your direct impact to be felt. Paid holidays, company-wide reset and reflect days, and unlimited PTO (based on your country of residence). In-person team meetups for optimal collaboration, team building and accelerating productivity. A work environment and culture that is based on high performance, productivity and continuous improvement. The opportunity to work with passionate, high-growth, business-minded colleagues who bring their all to our mission each and every day. Access to AG1 products and branded swag. Monthly telecom stipend to offset some of the costs of home internet/wifi for eligible team members. All other benefits and insurances as required by law, based on your specific country of residence. AG1 is dedicated to providing equitable and competitive compensation & benefits packages. For this particular role, the base salary range is $108,000 - $130,500 and will ultimately be decided at the offer stage, based on an individual candidate’s level of skills and experience aligned with the needs of this role. Base salary is one component of total compensation for this position. We provide a competitive mix of base salary, performance bonus, and stock option allocation for eligible roles. AG1 is an Equal Opportunity Employer. We are committed to inspiring fulfilling lives, starting with a focus on health and we believe this starts in the workplace. We do this by providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where all team members can thrive, feel a sense of belonging, and make a difference in the world together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law. We are an equal opportunity employer. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please consult our Privacy Notice (https://drinkag1.com/privacy) to know more about how we collect, use and transfer the personal data of our candidates.