Get to Know Us: It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark: The Customer Success Manager (CSM) partners with Lead Account Managers to provide thought leadership and drive customers to integrate strategy, process, and technology to optimize the Office of the CFO. Using one standard success plan, CSMs execute the Foundational Program to 1) Verify Platform Setup, 2) Encourage System Admin Training, 3) Encourage focus on Change Management, and 4) Encourage End User Training. And, with the Digital Transformation Framework, the CSM consults with and directs customers to 1) understand their end game, 2) understand the keys to a successful journey, 3) envision end-to-end process optimization with BlackLine, 4) organize their journey based on the nine foundational process optimization strategies (The BlackLine Nine) and Governance, 5) assess their current state and develop a BluePrint for process optimization, and 6) optimize processes using the 7 steps to process optimization. CSMs partner with Lead Account Managers to design and drive a digital transformation roadmap (BluePrint) leveraging BlackLine. The CSM partners with Lead Account Managers to develop a plan to deploy the key elements of the Digital Transformation Framework to advance the customers' digital transformation journey. The CSM challenges the customer's processes and designs innovative solutions to advance the customers' digital transformation journey, increasing adoption and expansion of BlackLine, preventing attrition and churn, and continually enriching the customer experience. The CSM leverages their BlackLine expertise; their process optimization expertise; their accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; as well as their professional judgment, to provide leading practice optimization strategies, insights, and deliverables. These deliverables include original, innovative solutions for complex customer challenges, consulting services, process redesign and transformation, solution architecture specific to the customers' challenges, one to many thought leadership, executive touch points and strategy sessions, and recommendations to accelerate customer's digital transformation journey. - Most importantly, the CSM must be confident in the unknown as many customers require assistance in understanding their own processes before considering optimization with BlackLine. All facets of the CSM role are designed to drive customers' successful digital transformation journey. You'll Get To: - Using the Success Plan (including the Foundational and Digital Transformation Components), partner with Lead Account Managers to motivate customers and drive customers' success as they pursue digital transformation. - Maintain and elevate BlackLine knowledge, as well as process optimization expertise; accounting and internal controls, financial analysis, invoice to cash, and/or intercompany operations experience; and other relevant domain knowledge that is imperative for advising customers on their Digital Transformation. - Partner with Lead Account Managers to engage with customer leadership and understand the customers' goals, objectives, and challenges and address using the Digital Transformation Framework. - Deliver actionable thought leadership and expertise to customers regarding using BlackLine's solutions as a foundational technology supporting their digital transformation journey. - Using professional judgment and expertise, offer opportunities where customers can provide their processes without written documentation; Review and analyze the processes and develop solutions (even when the customer is unsure of their process) based on personal experience and experience with other customers. - Work as a team with Lead Account Managers and other departments on account planning focused on ACV expansion, services revenue, user adoption, referenceability, and preventing churn and attrition. - Work with customers to assess current state processes, challenge the current state, architect potential solutions, and partner to deliver process optimizations. - Design original, innovative solutions for complex customer challenges where no standard solution currently exists. - Shadow customers as they pursue digital transformation, providing consultative guidance resulting in value realization. - Listen to customers to understand their needs and translate their pain points into actionable BlackLine solutions - Articulate value and benefits associated with optimized solutions. - Ensure that customers are aware of all complimentary and billable services available to partner with them on their journey. - Document process optimization use cases in a way that allows for their use throughout BlackLine. - Leverage prior and current experiences and expertise to develop and deliver thought leadership to customers through webinars and other multi-customer events. - Exhibit authentic energy for BlackLine and the ability to motivate and engage our customers. - Provide coaching, mentoring, and guidance to assist colleagues with more complex process optimizations. - Other duties as assigned What You'll Bring: - Advanced knowledge of BlackLine solutions to optimize processes - Recognized process optimization skills and ability to architect multiple solutions with limited customer support/documentation - Demonstrated value communication skills; succinctly tie customer challenges to actionable solutions that deliver value - Demonstrated leadership skills - Adaptability to changing priorities and customer needs - Self-motivated, proactive team player with a natural curiosity and passion for learning - Prioritization and time management skills - CPA, CIA or other professional certifications We're Even More Excited If You Have: Knowledge of Gainsight, Salesforce CRM, etc. preferred Thrive at BlackLine Because You Are Joining: - A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! - A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. - A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 3 days a week.

Job Description We are seeking a Designer for GM’s dealer and customer-facing digital experiences that support the full vehicle lifecycle – from order tracking and delivery scheduling to digital onboarding and early ownership. This is a hands-on, product design role focused on designing experiences that power vehicle sales, inventory management, and customer interactions across dealer tools, and customer platforms. Your scope extends beyond the point of sale into the critical first months of ownership, helping customers understand, adopt, and get the most value from their vehicle and its embedded software – while contributing to a cohesive, modern vision for GM’s end-to-end digital ownership experience. What you’ll do - Design dealer-facing digital products including inventory management, sales tools, reporting dashboards and customer facing workflows for onboarding including: - Track vehicle order status Schedule and manage vehicle delivery Complete digital onboarding into their vehicle and services Learn and adopt vehicle features embedded software during early ownership - Translate complex dealer workflows into clear, intuitive, and efficient interfaces - Collaborate closely with Research, Product, Engineering and Design Systems teams to ensure your designs are feasible, scalable and aligned to design systems. - Create high-fidelity prototypes, wireframes and interaction models that communicate intent, enable rapid iteration, and exemplify design excellence - Advocate for consistency, accessibility, and usability across all dealer tools and customer interfaces - Mentor and collaborate with other designers to raise design quality and influence design practices across the organization - Support business and product teams in prioritizing design solutions based on business impact and dealer needs How success is defined - Customers can confidently track, receive, and onboard into their vehicle with minimal friction - Early ownership experiences that drive feature adoption, satisfaction and long-term engagement - Dealer tools that feel cohesive, efficient and aligned with customer-facing experiences to enable sales and track inventory - A design team producing reference-quality work that raises the bar across GM - Strong cross-functional alignment, with design recognized as a driver of product strategy and outcomes Your skills & abilities (Required qualifications) - Bachelor’s degree in Design, HCI, Interaction Design, graphic design, or equivalent professional experience - Experience in designing remarkable products where craft, interaction, language and structure shape the experience - Proven ability to design for complex digital products, with experience shaping direction in ambiguous or undefined problem spaces - 5-7+ years of product design experience with a portfolio demonstrating hands-on, high-fidelity work and clear product impact - Exceptional craft, taste, and judgment across interaction, content, and system design - Track record of setting quality standards or creating design exemplars adopted across teams. Demonstrated experience leading through original thinking expressed in design work, using craft to shape direction, elevate quality, and align cross-functional partners - Proficiency in Figma and excellent communication and collaboration skills, with the ability to influence senior partners through design work - Comfort operating as a design authority without direct ownership, influencing through craft and clarity What will give you a competitive edge - 5+ years of experience in the automotive industry, design agencies, or technology companies, contributing to hardware and software experiences that shape how people interact with products. - Experience contributing to or advancing the consistency of design systems across products and platforms. - Strong understanding of accessibility and inclusive design standards, with a track record of creating experiences that meet or exceed best practices. This role is categorized as remote. This means the selected candidate may be based anywhere in the country of work and is not expected to report to a GM worksite unless directed by their manager. This job may be eligible for relocation benefits. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Non-Discrimination and Equal Employment Opportunities General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. This is a fully remote job opportunity. The employment contract will be provided through the employment agency. This is an indefinite-term contract About the team: The Digital Operations team ensures that our franchisees make the most out of our consumer-facing technology (web & mobile apps, delivery solutions, mobile ordering, loyalty modules, kiosk software, etc.) in our brands’ key markets. As such, Digital Operations ensures franchisees are leveraging our platform features successfully and growing their digital business. Overall, you will be responsible for our customers’ success using our platform and their satisfaction, with the focus in EMEA. This team is part of the Consumer Technology Group, which consists of over 300 people in the US, Canada, and Switzerland – mainly composed of Software Engineers and Product Managers. About the role: As a Customer Success Manager, you will be our customers’ main point of contact for technology matters. Your primary responsibilities include: - Driving projects which help our markets’ digital business grow (e.g., increasing home mobile app coverage, etc.). - Leading all our routines with customers and managing day-to-day interactions (e.g., routine stakeholder meetings, periodic business reviews, etc.) - Serving as the primary post-sale point of contact to develop strong customer advocates within the company. - Coordinating with our product & engineering, marketing, and guest engagement teams to ensure we prioritize the right digital initiatives with our customers (e.g., internal initiatives vs. customer requests). - Assuming a consultative role in dealing with technical issues and interpreting application needs. - Introducing new features or versions of software to customers. - Managing communications, timelines, and expectations with both customers and internal teams, including influencing decisions and conflict resolution. Qualifications: - Computer Science, Engineering Management, Business, or related degree. - Minimum 5-7 years in a similar position or as a Technical Project Manager / Consultant in technology-related areas in a customer-facing role. - Proficient level of English, both spoken and written. - Excellent interpersonal and verbal communication skills to coordinate with franchisees, team members, vendors, and senior management – both technical and non-technical audiences. - Excellent written communication skills – crafting precise product requirements and writing self-service documentation. - You are based in LATAM or NA and can work in the country you reside in without visa sponsorship. Competencies: - Strong technical background with a solid understanding of Scrum, release management processes, CRM and data analytics platforms. - Analytical and problem-solving skills to use software / analytics effectively to identify and solve clients’ problems. - Organizational and time management skills to keep projects on track and manage stakeholders’ expectations. - Excellent project management skills to start and finish projects successfully. - Solid understanding of how platform technology works to autonomously manage initiatives. - You have a strategic mindset and initiative to independently detect, propose, and build solutions to grow our business line in different markets. We would love if: - You are familiar with Content Management Systems such as Sanity, feature flag tools like Launch Darkly, and knowledge bases like Confluence. - You are familiar with API management tools (Postman, etc.). - Scrum or Agile certifications or PMP titles. - Background in the Quick Service Restaurants, Food, or FMCG industries. Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

Role Description Truveris is hiring a Strategic Customer Success Manager to manage our most strategic public and private sector clients, overseeing 3–5 of our top accounts. This role, reporting to the VP of Customer Success, will drive 100% client retention, own Truveris service renewals with assigned accounts, and provide expertise in PBM contracting. This role requires executive presence to build trust and influence at the highest levels of client organizations and internally within Truveris. The role is fully remote, with some travel required for client visits. Key Responsibilities - Lead relationships for a small set of top-tier public sector and commercial accounts, ensuring 100% retention and measurable value. - Own Truveris service renewals (scope, term, pricing) for assigned accounts in partnership with Sales/Legal. - Advise clients on PBM vendor contracts (structure, pricing models, guarantees, compliance) and support RFP strategy, evaluation, and negotiation readiness with their PBM vendors. - Influence senior leadership and cross-functional teams to deliver innovative solutions and exceptional service for key accounts. - Identify opportunities to expand Truveris solutions and partnerships through consultative, data-driven engagement. - Represent Truveris externally at client meetings as the voice of the customer. Qualifications - 5+ years in pharmacy benefits management with deep PBM contract expertise (advising clients on vendor terms, pricing, guarantees, compliance). - 10+ years as a Customer Success Manager, Account Manager or similar account relationship role. - Proven success managing public sector clients, including navigating government procurement and contracting processes. - Demonstrated track record of owning account renewals and delivering 100% retention for large, complex accounts. - Exceptional executive relationship management, negotiation, and communication skills. - Strategic thinker with strong analytical and presentation skills to translate complex data into actionable strategies. - Proficiency with Salesforce and Microsoft Office Suite. - Some travel required for client meetings. Success Metrics - 100% retention for directly managed accounts. - Successful Truveris service renewals and long-term agreements. - Growth in Truveris' solution adoption within strategic accounts. Compensation Salary: $120,000 – $135,000 Equal Opportunity Statement Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.