• Manage and support high-value client relationships, applying proven marketing and business strategies to achieve measurable outcomes. • Provide strategic guidance, professional coaching, and problem-solving to help clients reach their goals. • Use digital tools and performance insights to optimize client outcomes and internal processes. • Take ownership of your workflow, priorities, and performance in a self-managed environment. • Collaborate with a supportive professional team focused on growth and results.

Role Description NavVis is looking for a passionate Customer Success professional with strong consultative skills to drive success for our top, strategic enterprise customers. Join us in revolutionizing how industrial production areas are digitalized with our cutting-edge solutions! In this role, you will be part of an account team, working closely with a small number of industrial enterprise customers and building a trusted advisor relationship. Your ability to understand and consult on industry use cases will be key to increasing the adoption and impact of our solutions. - Leverage your expertise in Oil & Gas, Petrochem, or discrete manufacturing to advise customers and internal teams on industry-specific strategies. - Serve as a trusted advisor, guiding enterprise customers through best practices and industry-specific use cases. - Develop deep relationships with key stakeholders and provide high-value consultation on digital factory adoption. - Enable customers to use our hardware and software to their full potential through on-site training, webinars, and workflow optimization sessions. - Work closely with cross-functional teams to ensure seamless solution availability. - Bring customer product feedback, ensuring insights from the field inform future development. - Lead industry-specific marketing initiatives, such as customer stories, blogs, and webinars. - Facilitate and grow our NavVis Connect community, fostering knowledge-sharing among enterprise customers. Qualifications - 3+ years of experience in Customer Success, Pre-Sales, Technical Account Management, or Consulting, ideally in an industrial or technology-driven environment. - Experience serving Oil & Gas, Petrochem, or discrete manufacturing customers. - Industry experience relevant to industrial digitalization, manufacturing, or 3D scanning technologies. - A strong consultative approach able to act as a trusted advisor and drive strategic discussions with enterprise customers. - Technical affinity with experience working with complex hardware and software systems. - Excellent problem-solving and communication skills. - A proactive, structured, and entrepreneurial mindset. Requirements - Comfortable going on-site for hardware training and implementation. - Ability to translate technology into practical business solutions. Benefits - Remote role open to candidates based in Denmark, Sweden, Norway, Netherlands, United Kingdom, Germany, or Switzerland.

• Help customers with bugs and problems related to the software • Be part of the implementation process • Assist new Kadince customers in learning to use the software • Respond to customer needs via email, calls, and screen shares • Provide training sessions to customers as needed • Gather and send bug information to the development team

• Lead, coach, and develop a team of Customer Success Managers to deliver retention, adoption, and expansion outcomes across assigned customer segments or portfolios • Set team goals, performance expectations, and operating rhythms aligned to customer outcomes, revenue retention, and growth objectives • Oversee execution of the customer lifecycle, including onboarding coordination, value realization planning, risk management, and expansion readiness • Review portfolio health, customer risk indicators, and growth opportunities to guide prioritization, escalation handling, and proactive engagement strategies • Partner with Sales, Product, Operations, and Support to align customer strategy, improve service delivery, and resolve issues affecting customer outcomes • Improve Customer Success processes, reporting, and engagement models to support scale, consistency, and better visibility into business impact • Support complex or high-impact customer situations and executive-level engagements when escalation, alignment, or recovery is required