• Oversee the end-to-end process of a project lifecycle, ensuring accuracy, completeness, and compliance with contractual agreements and company policies. • Lead cross-functional teams to develop and implement process improvements, automation solutions, and best practices to enhance data integrity and process compliance. • Provide mentorship and guidance to junior team members, fostering a culture of continuous learning and professional development. • Act as a key liaison between the Internal Operations team and other departments, including Finance, Project Management, Delivery Teams, and Legal, to address complex processes and data issues. • Develop and maintain robust controls and procedures to mitigate risks related to data accuracy and process compliance. • Collaborate with IT teams to implement and optimize PSA systems and tools, ensuring alignment with business requirements and objectives. • Prepare and present regular performance reports and insights to senior management, highlighting key trends, risks, and opportunities.

• Execute, oversee, and continuously improve managed services operations within the assigned territory. • Ensure operational excellence, contractual compliance, team development, customer satisfaction, and financial performance across area site locations. • Lead account expansion and renewal initiatives as a key member of Area Operations leadership team. • Promote effective use of internal recruiting processes to attract and hire talent. • Identify training and development needs and assign work, training, and development activities to enhance team capability and satisfaction. • Manage Managed Services employees and oversee FSR performance.

Role Description The Strategic Operations Associate is the analytical horsepower behind our most important initiatives. Part analyst, part operator, part internal consultant—this role supports high-priority, cross-functional programs tied directly to the PE value-creation plan. You will dive into data, build models, wrangle projects, and turn analysis into action in a fast-paced environment. Key Responsibilities - Build and maintain financial and operational models to support decision-making and initiative valuation. - Analyze large datasets (SQL, Tableau, BigQuery, Sheets/Excel) to uncover insights and identify root causes. - Translate data into concise, actionable insights for executive audiences. - Support Senior Managers in delivering cross-functional transformation initiatives. - Own specific workstreams—process mapping, research, data analysis, stakeholder engagement, or project management. - Prepare polished presentations, dashboards, and written updates for leadership and PE stakeholders. - Identify operational bottlenecks and propose scalable, data-driven solutions. - Develop repeatable playbooks and automated workflows to drive scalability. Qualifications - 2–5 years in management consulting, investment banking, business operations, FP&A, or similar analytical fields. - Exceptional problem-solver with strong quantitative and modeling skills. - Advanced Excel/Sheets user. - Detail-oriented with strong ownership and a bias for action. - Clear communicator who synthesizes complexity for diverse audiences. - Curious, adaptable, and energized by wearing multiple hats in a fast-paced environment. Requirements - Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $120K-$140K Benefits - Medical, dental, vision insurance with Employer paid health premiums. - Open PTO Policy. - 401(k) with up to 10% company matching and immediate vesting. - 12 Weeks Paid Maternity Leave. - 4 Weeks Paid Paternity Leave. - Flight Training Rewards.

• Instill and Drive Member-Centric Workflows: Lead the design and implementation of workflows that prioritize member outcomes through collaboration throughout the organization, informed by a deep understanding of our customer contract requirements. • Implementation Project Management: Partner with the CFO, Clinical team and CGO to ensure new initiatives optimize operational efficiency, support financial sustainability, and align with long-term strategic objectives. • Process Optimization: Collaborate with all functional areas to identify inefficiencies, implement streamlined workflows, and drive continuous improvement projects that enhance both operational efficiency and member care. • Training and Support: Collaborate with Learning and Development, Clinical and Quality teams to ensure that company employees effectively adopt new processes, tools, and strategies. • Enforce Data-Driven Decision-Making: Leverage internal and external data to identify trends, areas for improvement, and opportunities to enhance member care and reduce costs.