• Handling support tasks with control over resolution or escalation through the ticketing process • Analyzing customer problems, identifying root causes, and providing effective solutions to ensure customer satisfaction • Communication, monitoring and assistance to merchants • Collaborating with other departments to address customer tasks and issues • Expanding and maintaining an internal knowledge base to keep it up to date

• Assists in setting up and operating end user support program for major applications in support of specific projects. • Sets up overall user training programs, particularly for complex applications such as groupware and workflow packages which require active ongoing training and support to ensure that they are being used effectively, but also for litigation support and office automation applications. • Develops training course outlines and agendas. • Establishes training facilities and schedules. • May supervise work of teams of user support staff, such as help desk staff. • Organizes, prepares, schedules and conducts training sessions. • Training will most often be user-level training for specific databases or specific software packages, including word processing and other office automation packages, but may sometimes also include team building training, contract/document center orientations, etc. • Audience may include attorneys, paralegals, Government Case Managers, client agency staff, and/or other Contractor employees. • Prepares training approach and materials. • Arranges for use of training facilities, for access to appropriate applications, etc. • Performs help desk functions - answering and responding to user phone calls, installing and troubleshooting litigation support packages on user desktops, and coordinating support with office automation support contractors and staff.

Why roadsurfer? - TEAM SPIRIT & TEAM EVENTS: Look forward to a friendly atmosphere with flat hierarchies, lots of fun, and great team spirit, as well as regular team events like group sports sessions, pizza & beer nights, and more. - FLEX WORK & WORKATION: Enjoy flexibility in working hours with our Flex Work Policy, allowing you to alternate between office days and home office days, and even work for one month per year from anywhere in Europe. - PERSONAL DEVELOPMENT: We support your personal and professional growth through an individual growth plan and our in-house academy. - CAMPER BUDGET: You’ll receive an annual free rental for our campers, so you can experience the #happyroadsurfing lifestyle yourself. - JOB BIKE: Stay fit with our job bike offer. - DISCOUNTS: Take advantage of our corporate benefits platform, the Travel Industry Card, and family & friends discounts. - THE PLACE TO BE: Enjoy a beautiful, bright office equipped with everything your heart desires, including a ping pong table and foosball. - OFFICE DOGS: Dogs are more than welcome at our office! The Role - Your Passion - Execute end-to-end customer invoicing and ensure all required attachments are included. - Validate case data and confirm all mandatory documents are present and correctly labeled. - Explain invoices and payment options to customers using clear, empathetic language. - Manage customer questions, short-pays, and objections; escalate to specialists when needed. - Adhere to SLA deadlines and ensure the accuracy of all billing line items. - Track receivables, manage the dunning process, and coordinate with Finance on allocations. - Compile factual timelines and document sets for non-legal dispute preparation. - Maintain clean, well-indexed, and audit-proof case files. - Use and maintain response macros and checklists to ensure consistent communication quality. What you need to ride the wave with us - Background in customer billing, accounts receivable, support, or claims customer service. - Experience creating invoices, credit notes, and handling dunning or payment follow-ups. - Ability to reconcile basic payment queries without requiring technical repair knowledge. - Excellent written and spoken English skills with strong de-escalation and objection-handling skills. - Clear communication in German, French, or Italian is a plus. - Strong attention to detail with a focus on audit-ready file management. - Familiarity with CRM systems, office tools, and billing or ERP software. - Reliable, ownership-driven working style in a remote, SLA-driven environment. Your Salary We ❤️ transparency. The salary range for this position is up to 36,000 EUR gross per year for employment in Germany. As we get to know each other better during the application process and can more accurately assess your skills and experience, we will work together to determine which level within the salary band fits you best. Your salary will be reviewed at least once a year during an annual feedback meeting. Ready to surf? We look forward to receiving your application! If you have any questions, feel free to contact our recruiter Raphael at team@roadsurfer.com anytime. ABOUT #ROADSURFER We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales – a platform where you can discover and book unique camping spots. But that’s only the beginning. We are growing fast, so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV, start your adventure, be happy. Come ride the wave with us!

Mercier Consultancy Group is excited to offer a fantastic opportunity for individuals fluent in Dutch to start a rewarding career as a Freelance Recruiter – no previous experience required. This fully remote position allows you to work from anywhere while receiving comprehensive training and support. Join our international recruitment network and gain access to numerous job vacancies across various industries. We provide all the tools and guidance you need to succeed and grow in the recruitment field. What You Will Learn: - Fundamentals of recruitment and talent acquisition. - How to source, interview, and evaluate candidates effectively. - Matching candidates with the right job opportunities. - How to use recruitment software and Applicant Tracking Systems (ATS). - Professional communication and pipeline management. Program Highlights: - Comprehensive remote training program tailored for beginners. - Ongoing support from experienced recruiters and team members. - Access to a wide range of international job vacancies. - Flexible freelance position with potential for growth. Please note: Training and onboarding details will be provided upon application.