Job Closed
This listing is no longer active.
We empower organizations with workforce transformations through custom learning and performance solutions.
Client Engagement Manager – Project Manager
Location
California
Posted
72 days ago
Salary
0
Seniority
Senior
Job Description
Client Engagement Manager – Project Manager
Ardent
• Leads the full lifecycle of client engagements and oversees design, development, and production of projects to ensure client specifications and deadlines are met • Act as a Client advocate – ensuring our internal project teams are aligned and able to prioritize deliverables • Adhere to Ardent’s project management standards and best practices, embracing flexibility where possible • Develop, maintain, and monitor progress reports, project plans, timelines and budgets with focus on attention to detail and client satisfaction — speaking up when deliverables are not in alignment with Ardent standards • Develop detailed project plan(s) to monitor and track progress • Ensure timely and efficient milestone handoffs internally and externally throughout project • Provide proactive status updates to team members, management and clients. Hold internal and external status meetings. Document and communicate decisions and actions from each status meeting • Manages people and vendor resources required for client engagements – reworking plans and prioritizing needs effectively with Resource Manager • Provide project support to participating internal and external talent • Develop purchase orders, track projects from purchase order through invoicing • Obtain client feedback and work through edits and revisions • Escalate any project changes that may affect scope, time, cost and or quality • Perform risk management to minimize project risks • Stay in tune with client needs, strengthening Ardent’s position as learning consultants • Travel locally to and from the client location as needed • Other duties as assigned
Job Requirements
- Bachelor's degree or equivalent years of experience required
- 5+ years’ experience as a client facing Project Manager; experience in the learning industry is a plus
- Experience with Smartsheet, Microsoft Project or other project management tools
- Competency in Microsoft applications including Word, Excel, and Outlook
- Proven ability to manage budgets
- Willingness to support clients across multiple timezones (EST, CST, PST)
- High competence in project and client services management; able to embrace the flexibility and ambiguity needed in our client services environment
- Effective client communications, including being confident having difficult conversations
- Work creatively to manage project scope and changes by problem solving, identifying risks / issues and negotiating win-win solutions
- Demonstrated ability to launch new client engagements and projects
- Reporting on project success criteria / metrics, milestones, risks and issues – internally and with the client
- Proven track record for successful delivery of projects and working cross-functionally across internal and external teams
- Ability to be flexible in diving into project detail when necessary, while keeping the overall picture in mind
- Demonstrated ability to be responsive with both verbal and written communication, while maintaining a strong sense of urgency.
Benefits
- Equal Opportunity Employer: Come as you are. Ardent Learning is an equal opportunity employer.
- Ardent embraces diversity and is committed to building an inclusive environment for all employees.
Related Guides
Related Categories
Related Job Pages
More Project Manager Jobs
• Serves as Project Manager for a limited number of key accounts • Facilitate jobs in the execution phase of Client’s production needs • Communicate with design firms, printers, engravers, On-Site Personnel/Sales, and Clients • Ensure proper printability for packaging • Help maintain and improve the relationship with the Client • Coordinate packaging production via job instructions and schedules • Communicate specifications for each piece of packaging artwork • Be a resource for production departments when issues or questions arise • Adapt and create a plan when colleagues are absent
• Support managers by conducting enclosure consulting and/or commissioning services for new construction and existing buildings. • Coordinate activities with multiple other staff. • Assume responsibility and be accountable for all aspects of assigned tasks. • Complete assignments with limited oversight, with support from other licensed professionals. • Review and understand documentation and deliverables to ensure quality and company standards, contractual obligations, and schedules are met. • Participate in weekly meetings (as requested by your supervisor) to review projects and issues. • Assist managers with performing hands-on enclosure commissioning and consulting services including forensic investigations, condition assessments, developing designs and administer construction of building enclosure systems, which may include documenting distress, performance evaluation, diagnostic field testing, collecting data and samples, and troubleshooting details. • Assist other team members with design reviews for constructability and durability. • Assist others with identifying building enclosure issues/problems and verifying corrections/solutions. • Assist with the preparation of professional, accurate client deliverables, including written correspondence, reports, construction documents, repair design details, project specifications, and checklists. • Work directly with project teams, clients, contractors, and other architectural and engineering disciplines to assist in the resolution of building enclosure issues. • Willing to perform enclosure testing activities consistent with industry standards when necessary.
• Join us as a Building Enclosure Consultant / Project Manager and be part of a rapidly growing division that’s shaping the future of building performance. • Provide enclosure analysis and consulting, while managing envelope installation and field testing on a wide range of projects. • Collaborate with a dynamic team here technical excellence, innovation, and career growth are at the forefront. • Lead condition assessments and investigations of building enclosure systems, contributing directly to high-quality building performance. • Drive envelope commissioning projects, developing specifications, checklists, and quality standards that set industry benchmarks. • Collaborate on design reviews to ensure constructability, durability, and long-term project success. • Identify building enclosure challenges, propose effective solutions, and work closely with contractors and specialists to implement them. • Oversee and actively participate in enclosure testing, ensuring compliance with industry standards and project goals. • Monitor installation through inspections and testing, safeguarding quality and performance from start to finish. • Engage in construction meetings and collaborate with project teams, making a tangible impact on project outcomes and client satisfaction.
• Provide technical expertise and Project Management for projects pursuing LEED certification • Educate and engage the marketplace through effective communication • Contribute to development and increase technical knowledge of Specialists • Work closely with Decarbonization and Performance Testing teams • Manage projects through the entire certification process from Strategic Development through Certification Award
