• Identify automation opportunities • Partner with Operations, Support, and Technology to understand where manual effort and repetition create friction. • Focus on workflows that are high-volume, repeatable, and business-critical. • Help prioritize opportunities based on impact, risk, and feasibility. • Design and build automations • Build production-grade workflows using APIs, webhooks, and event-based systems. • Apply AI or LLMs for tasks such as classification, routing, summarization, or decision support, where they clearly add value. • Integrate with existing systems rather than replacing them. • Own reliability and iteration • Ensure automations are observable, testable, and maintainable. • Monitor behavior in production and improve solutions over time. • Reduce fragile one-off scripts in favor of reusable patterns.

• Design, implement, and maintain AWS infrastructure using CloudFormation and Packer. • Manage configuration and provisioning using Chef (bonus: Terraform, Ansible). • Build automation scripts—preferably in Python—to streamline operational workflows. • Implement and follow DevSecOps standards (SOC2, PCI, etc.) within deployment pipelines. • Manage and integrate tools such as Bitbucket, Jenkins, Jira, Confluence, AWS. • Build and maintain CI/CD pipelines to support software delivery and database schema changes. • Support AWS database services (Aurora/RDS/MySQL) as a plus. • Collaborate with cross-functional teams to ensure secure, reliable, and scalable operations. • Document processes, standards, and playbooks for internal knowledge sharing.

• Analyze business processes together with stakeholders and develop concepts for automated implementation. • Develop, test and implement RPA bots (e.g., with UiPath or comparable tools). • Design and implement AI-powered agents/workflows (tool-calling, prompting, guardrails, evaluation). • Maintain, support and further develop existing bots and workflows. • Identify opportunities and continuously optimize automation processes — with a focus on stability, quality and value. • Interfaces & integrations: create and extend interfaces for agents (e.g., Agent - SAP (MCP)).

Title: Provider Quality Liaison Location: Milwaukee-Wisconsin(53204) Fond Du Lac-Wisconsin(54935) Appleton-Wisconsin(54915) La Crosse-Wisconsin(54601) Milwaukee-Wisconsin(53221) View Fewer Locations locations Manitowoc-Wisconsin(54220) De Pere-Wisconsin(54115) Beloit-Wisconsin(53511) Sheboygan-Wisconsin(53081) Sun Prairie-Wisconsin(53590) Neenah-Wisconsin(54956) Eau Claire-Wisconsin(54701) Eau Claire-Wisconsin(54703) Green Bay-Wisconsin(54313) Milwaukee-Wisconsin(53218) Menomonee Falls-Wisconsin(53051) Madison-Wisconsin(53704) Job Description: You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Candidates must reside in Wisconsin and be able to travel up to 30%, including in‑person provider visits in Waukesha, Dane, and Milwaukee counties, along with virtual and telephonic engagement. The ideal candidate will have healthcare experience, preferably working with providers and community partners, strong communication skills, the ability to interpret data, and be organized, independent, detail‑oriented, and able to manage multiple priorities and deadlines. A valid driver’s license is required. LPN or LVN licensure preferred. Position Purpose: Responsible for connecting with plan providers regarding quality initiatives and key quality performance indicators. Shares HEDIS, CAHPS, HOS, Part D and Administrative Operations reports and gap lists with providers. Use existing resources to collaborate with provider offices and internal partners on performance measure barriers, actions to mitigate low performing measures, and the sharing of quality best practices to support providers. - References and connects providers with existing resources to educate provider practices in appropriate HEDIS (Healthcare Effectiveness Data and Information Set) measures, medical record documentation guidelines and Member Experience measures. - Acts as an ongoing resource to providers for quality improvement via regular touch points and meetings. - Educates, supports, and resolves provider practice sites issues around P4P (Pay for Performance), RxEffect, CAHPS (Consumer Assessment of Healthcare Providers and Systems), HOS (Health Outcomes Survey), CTMs (Complaints to Medicare), Disenrollment's, Appeals, and Grievances. - Collaborates with Provider Relations and other provider facing teams to improve provider performance in Quality (Clinical and Member Experience measures). Provides clear insight into provider group dynamics, identifies areas of opportunity, builds action plan and collaborates cross functionally to support quality performance. - Develops, enhances and maintains provider relationship across all product lines (Medicare, Medicaid, Ambetter). Supports the development and implementation of quality improvement interventions in relation to Plan providers - Conducts telephonic outreach to members to encourage members to visit the physician in an effort to close quality care gaps. - Performs other duties as assigned. - Complies with all policies and standards Education/Experience: High school diploma or equivalent. Associate’s degree preferred. 2+ years of experience with clinical and member experience quality. License/Certification: Driver’s License required. Pharmacy Technician, Medical Assistant Licensed Vocational Nurse, Licensed Practical Nurse, Social Work licensure preferred. Pay Range: $19.43 - $32.98 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act