We are looking for an experienced Oracle Fusion Service Delivery Manager with strong techno-functional expertise to lead the delivery, support, and continuous improvement of Oracle Fusion applications. The ideal candidate will have a balanced background in both functional processes and technical capabilities, ensuring high-quality service delivery and stakeholder satisfaction. Key Responsibilities: - Lead end-to-end service delivery for Oracle Fusion applications, ensuring SLA adherence and service excellence - Act as the primary point of contact for business stakeholders, managing expectations and communication - Oversee application support, incident management, problem resolution, and change management processes - Provide techno-functional expertise across Oracle Fusion modules (e.g., Finance, SCM, HCM) - Collaborate with business teams to understand requirements and translate them into functional and technical solutions - Drive continuous improvement initiatives, system enhancements, and optimization efforts - Ensure compliance with governance, security, and audit requirements - Coordinate with Oracle and clients for issue resolution and upgrades Required Skills & Qualifications: - 8+ years of IT experience with at least 5+ years in Oracle Fusion applications - Strong functional knowledge in one or more Oracle Fusion modules (Finance, SCM, HCM, etc.) - Hands-on technical understanding - Proven experience in service delivery management and ITIL processes - Excellent stakeholder management and communication skills - Experience managing cross-functional and distributed teams - Strong problem-solving and decision-making abilities Preferred Qualifications: - Oracle Fusion certifications - ITIL certification - Exposure to Kanban/ Agile/ SDLC practices Key Competencies: - Leadership and team management - Customer-focused mindset - Analytical thinking - Ability to handle high-pressure environments - Strong organizational and multitasking skills Who We are... SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide. SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

• Supervise country Medical Affairs staff focused on delivering the medical objectives for the region by providing direction, guidance and oversight of assigned projects and accountabilities • Develop and lead the execution of the Medical Affairs strategy at a country level through cross-functional collaboration and influence – supporting efficient go-to-market plans • Lead, establish and execute the local medical education plans for the UK: educate HCP with online/in-person blended offerings (on-demand, webinars, Peer-to-Peer training), deliver medical education at congresses and symposiums, support product training with generation and delivery of medical content • Inform & strategize evidence generation plans, in answer to fulfil market access, regulatory and marketing needs • Support the local execution of Insulet-sponsored and Investigator-Initiated trials • Disseminate evidence • Identify and engage with HCP to inform and seek advice on the company’s solutions, through the execution of advisory boards, clinical activity, scientific Exchange and educational Events • Establish and maintain credible peer-to-peer scientific relationships with national and regional KOLs • Build confidence and advocacy among key external influencers (KOLs) • Build and share knowledge with internal and external stakeholders regarding the use and benefits of current and future Insulet products • Work collaboratively with cross-functional partners • Translate clinical data into scientifically sound, tangible insights and claims • Review and approve externally-facing materials for scientific and medical accuracy • Review scientific and medical content for externally-facing content, using the Veeva system • Answer HCP medical queries • Assist with sales events such as pump clinics, pump support groups, info sessions, in-the-office educational events, patient info nights, advocacy events, etc. • Maintain a thorough and detailed working knowledge of the organization and its products, current scientific research and publications

• Manage the technical aspects of our projects in collaboration with clients • Foster external collaboration with operational and technical client representatives • Act as the client's internal voice to engineering teams, account managers and product managers • Collaborate with Professional Services, Sales, Product Development, Support, Product Management and IT • Plan technical projects through to completion, including reporting and project controlling • Work with stakeholders to define project scope, objectives and deliverables • Manage project budgets, schedules and resources • Oversee data integration projects and ensure seamless connectivity between systems • Identify risks and develop mitigation strategies • Facilitate communication between technical and non-technical team members • Conduct regular project status meetings and provide updates

• Eigenverantwortliche Leitung von Kundenprojekten zur Einführung unserer Leitsteuerung SYNAOS IMP • Erstellung und Pflege von Projektplänen (z. B. Gantt-Diagramme), Ressourcen- und Kommunikationsplänen • Proaktive Kommunikation mit internen und externen Stakeholdern (Kunden, FTF-Hersteller, Entwicklung, Geschäftsführung) • Identifikation und Management von Risiken, Abhängigkeiten und Zielkonflikten • Übersetzung von Kundenanforderungen in technische Spezifikationen in enger Abstimmung mit dem Entwicklungsteam • Steuerung von kundenspezifischen Erweiterungen und Koordination von Tests und Go-Live-Phasen