SmarTek21

We are looking for an experienced Oracle Fusion Service Delivery Manager with strong techno-functional expertise to lead the delivery, support, and continuous improvement of Oracle Fusion applications. The ideal candidate will have a balanced background in both functional processes and technical capabilities, ensuring high-quality service delivery and stakeholder satisfaction. Key Responsibilities: - Lead end-to-end service delivery for Oracle Fusion applications, ensuring SLA adherence and service excellence - Act as the primary point of contact for business stakeholders, managing expectations and communication - Oversee application support, incident management, problem resolution, and change management processes - Provide techno-functional expertise across Oracle Fusion modules (e.g., Finance, SCM, HCM) - Collaborate with business teams to understand requirements and translate them into functional and technical solutions - Drive continuous improvement initiatives, system enhancements, and optimization efforts - Ensure compliance with governance, security, and audit requirements - Coordinate with Oracle and clients for issue resolution and upgrades Required Skills & Qualifications: - 8+ years of IT experience with at least 5+ years in Oracle Fusion applications - Strong functional knowledge in one or more Oracle Fusion modules (Finance, SCM, HCM, etc.) - Hands-on technical understanding - Proven experience in service delivery management and ITIL processes - Excellent stakeholder management and communication skills - Experience managing cross-functional and distributed teams - Strong problem-solving and decision-making abilities Preferred Qualifications: - Oracle Fusion certifications - ITIL certification - Exposure to Kanban/ Agile/ SDLC practices Key Competencies: - Leadership and team management - Customer-focused mindset - Analytical thinking - Ability to handle high-pressure environments - Strong organizational and multitasking skills Who We are... SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide. SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Role Description We are seeking an experienced Oracle Fusion Technical Consultant with deep expertise in Visual Builder Cloud Service (VBCS), Redwood UX, and Oracle APEX to design, develop, and extend modern user experiences within the Oracle Fusion Cloud ecosystem. The ideal candidate will have strong experience building custom applications, Redwood-compliant extensions, and integrations that enhance Oracle Fusion HCM, ERP, or SCM functionality while adhering to Oracle’s modern cloud architecture and UX standards. This role will work closely with functional consultants, architects, and business stakeholders to deliver scalable solutions using Oracle’s low-code and cloud-native development platforms. Key Responsibilities - Application Development - Design and develop custom applications using Oracle Visual Builder Cloud Service (VBCS) integrated with Oracle Fusion Cloud modules. - Build modern Redwood UX compliant pages and extensions for Oracle Fusion applications. - Develop Oracle APEX applications for analytics dashboards, workflow tools, and lightweight enterprise applications. - Extend Oracle Fusion functionality using REST APIs, web services, and Oracle Integration Cloud (OIC), Oracle Fusion AI agent studio. - Redwood UX Development - Implement Redwood design standards for Fusion extensions and custom applications. - Develop Redwood-based UI components and responsive user experiences. - Convert legacy pages or classic UIs into Redwood-compliant interfaces. - Integrations & APIs - Develop integrations between Oracle Fusion Cloud, external systems, and custom applications. - Consume and expose REST APIs and SOAP services. - Support integration patterns using Oracle Integration Cloud (OIC) where applicable. - Technical Architecture - Design scalable architecture for Fusion extensions and micro-applications. - Ensure solutions follow Oracle SaaS extensibility best practices. - Optimize performance and maintainability of custom applications. - Collaboration - Work with functional teams across ERP, HCM, and SCM to translate business requirements into technical solutions. - Participate in design workshops, architecture reviews, and solution planning. - Provide guidance on Oracle Cloud development best practices. Qualifications - Strong experience with Oracle Visual Builder Cloud Service (VBCS). - Experience developing Redwood UX extensions and applications. - Strong development experience with Oracle APEX. - Experience working with Oracle Fusion Cloud (ERP, HCM, or SCM). - Experience building applications using REST APIs and web services. Requirements - JavaScript - HTML / CSS - Oracle SQL and PL/SQL - JSON and REST integrations - Oracle Cloud Technologies - Oracle Integration Cloud (OIC) - Oracle Autonomous Database - Fusion Application Extensibility Framework Preferred Qualifications - Experience implementing Redwood UX transformations for Oracle Fusion customers. - Experience building Fusion page extensions using VBCS. - Experience working in large-scale Oracle Cloud implementations. - Knowledge of Oracle security roles and data access frameworks. - Familiarity with CI/CD pipelines for Oracle Cloud development. - Familiarity with Oracle AI Studio would be an advantage. Soft Skills - Strong problem-solving and analytical thinking. - Ability to work with both technical and functional teams. - Excellent communication and documentation skills. - Ability to work in fast-paced consulting environments. Education & Experience - Bachelor’s degree in Computer Science, Information Systems, or related field. - 5+ years of Oracle technical development experience. - 3+ years of Oracle Cloud development (Fusion / VBCS / APEX). Company Description SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide. SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

Role Description We are looking for a Delivery Director to lead strategic client engagements and oversee the successful delivery of a portfolio of programs and projects. This role requires a senior leader who can drive delivery excellence, build strong client partnerships, support business growth through pre-sales, and guide cross-functional teams to deliver high-impact technology solutions. The ideal candidate will combine strong delivery leadership, client engagement skills, and pre-sales experience, while ensuring alignment between delivery execution, client outcomes, and business objectives. - Provide strategic leadership and oversight for a portfolio of programs and projects, ensuring successful end-to-end delivery. - Drive delivery excellence across the SDLC, including planning, execution, release management, and continuous improvement. - Establish and maintain delivery governance frameworks, program health tracking, and risk management processes. - Oversee multiple cross-functional teams, including engineering, QA, product, DevOps, and program management. - Ensure delivery alignment with client goals, product roadmaps, and business priorities. - Monitor program health, resource utilization, delivery metrics, and quality standards. - Serve as a trusted advisor to senior client stakeholders, building strong long-term relationships. - Lead executive-level client engagements, including steering committees, program reviews, and strategic planning sessions. - Drive client satisfaction, engagement success, and long-term partnership growth. - Identify opportunities to expand engagements and support account growth initiatives. - Partner with sales teams to support pre-sales efforts, RFP responses, and solution proposals. - Lead client discovery sessions, solution workshops, and technical discussions. - Contribute to solution architecture, delivery approach, and resourcing strategy during the sales cycle. - Support development of SOWs, delivery models, and engagement frameworks. - Help position the organization’s delivery capabilities and technology expertise to prospective clients. - Prepare and present weekly, monthly, and quarterly delivery and program performance reports to clients and executive leadership. - Track and report KPIs, including delivery milestones, risks, financials, and operational performance. - Manage escalations, risks, and issue resolution across complex engagements. - Leverage Jira and related delivery tools for backlog management, sprint tracking, release planning, and reporting. - Drive process improvements, delivery automation, and operational efficiencies across programs. Qualifications - 12–15+ years of experience in software delivery, program management, or technology leadership roles. - Proven track record in managing large enterprise client engagements and multi-project delivery portfolios. - Strong experience across Agile, Scrum, and hybrid SDLC models. - Extensive experience using Jira for program management, reporting, and delivery governance. - Demonstrated ability to engage with senior client stakeholders and lead strategic discussions. - Experience supporting pre-sales, solution design, RFP responses, and proposal development. - Strong experience managing distributed, global delivery teams. - Excellent stakeholder management, leadership, and communication skills. - Ability to balance strategic thinking with hands-on delivery oversight. - Experience in consulting, digital transformation, or product engineering services environments is highly preferred. - Certifications such as PMP, SAFe, or Agile certifications are a plus. - Demonstrated ability to manage 24x7 or extended hours service environments. - Excellent communication and client relationship management skills. Company Description SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in: - Agile DevOps - Data Engineering and analytics - Testing Automation and support - Comprehensive Managed Application and Infrastructure Services We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients' seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide. SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.

The Role: The GenAI Solutions Specialist partners with our sales and delivery teams to qualify and scope projects, translating business objectives into technically feasible, implementable solutions using modern technologies platforms and Hyperscaler Cloud providers (Oracle, AWS, GCP, Azure). You will lead technical discovery sessions, architect GenAI-driven solutions, and demonstrate hands-on capability with GenAI tools, delivering compelling demos, Proof-of-concept, and build trusted-advisor relationships with prospects, customers and partner teams throughout the sales cycle. Key Responsibilities: Engage with customers to gather business and technical requirements through workshops, white-board sessions, and RFP/RFI responses. Must Have Skills: Experience developing, customizing or integrating solutions using GenAI tools/concepts. e.g LangChain, vector DBs, custom LLM deployment, prompt engineering, fine tuning Managed Services Solutions in possibly (Oracle, ServiceNow, Cloud, Snowflake, Databricks) Experience designing and developing solution using GenAI tools/concepts and open sources Experience conducting technology maturity assessments with different stakeholders Exposure to at least one of the following verticals FinServ, Healthcare, Travel & Leisure Background in modern application architectures (microservices, serverless, event-driven) Nice to Have: Multi-cloud exposure Experience leading proof-of-concepts. Knowledge of DevSecOps practices, CI/CD pipelines, and automated testing frameworks. Working knowledge of Jira and other project plan tools Published blogs, whitepapers, or conference talks on cloud architecture topics Be able to support the different practices by extending and sharing knowledge Availability: Ability to travel 50% of the time.