• Manage the CMS, ensuring it supports content scalability, intuitive user experience, and seamless integration of learning assets • Identify gaps in existing CMS components; lead the ideation, design, prototyping, and integration of new components in partnership with IT and internal stakeholders • Deliver recurring presentations and demos to internal teams showcasing new tools, platforms, or digital strategies that support content creation and enhance member learning engagement • Identify and implement innovative approaches to digital learning to enhance Learning content, including AI integration, gamified experiences, and personalized pathways for in-person and digital programs • Partner with internal teams to operationalize their ideas by offering creative consultation, identifying appropriate digital tools, and supporting the creation of engaging content and gamified elements • Leverage content analytics, engagement metrics, and user feedback to identify underperforming digital content; implement data-driven improvements to increase effectiveness and accessibility • Work with Learning Operations to establish and manage an intake process for digital learning support requests from internal teams, ensuring alignment with platform capabilities, timelines, and best practices • Collaborate with the Learning team to embed digital components into live events and programs—supporting pre-event preparation, real-time participation, and post-event reinforcement • Design and launch guided, self-paced learning paths for members that align with key interests, leadership goals, and executive schedules

• Owning the end-to-end design process: from exploratory research to wireframes, prototypes, usability testing, and polished high-fidelity designs. • Driving deep customer and product understanding through short-form research (customer interviews/surveys, edge case mapping, journey reviews, competitor benchmarking). • Collaborating closely with product managers, engineers, and stakeholders to define problems, align on outcomes, and craft thoughtful and intuitive solutions. • Supporting large product initiatives such as major product launches and optimizations of existing customer journey flows (whether complete revamps or smaller-scale A/B tests). • Using our existing design system to ship consistent, scalable UI while contributing to its ongoing evolution. • Participating in team rituals such as weekly design reviews, retros, product unite meetings, and daily cross-functional standups. • Communicating design decisions clearly, telling the story behind your work, and bringing others along with you—including exec-level stakeholders. • Balancing speed and quality by iterating quickly, working with ambiguity, and refining based on input. • Bringing a perspective of continuous improvement—whether in our processes, tooling, or how we collaborate as a team.

• Lead design and UX strategy for Nextdoor’s core product experience • Use qualitative and quantitative research to inform design decisions • Develop and refine user flows, wireframes, and prototypes • Advocate for a user-first approach • Deeply understand the metrics that we use • Mentor and guide other designers • Contribute to and evolve design systems • Influence product and business decisions • Drive experimentation and A/B testing efforts • Ensure accessibility and inclusivity in the user experience • Stay ahead of industry trends in advertising UX

• Lead the design, prototyping, and evaluation of the overall usability and adoptability of Northbeam’s products. • Create storyboards, lead participatory design sessions, and align our executive team around a design vision for our products and features. • Interface directly with clients to understand their needs and work alongside a cross-functional team to conceptualize, design, develop, deliver, and iterate on each project. • Responsible for e-2-e experience design on our product (e.g., navigation structure, UX paradigms) as well as feature design from concept to execution (e.g., page layouts, interaction design, IA, visuals, etc.). • Develop a strong UX/UI vision for the Northbeam platform, advocating for excellent design and understanding its impact on development. • Create wireframes, prototypes, and high fidelity designs to communicate how the Northbeam product should work. • Iteratively deliver and enhance products that empower Northbeam’s customers to excel in their jobs, helping marketers extract actionable insights from Northbeam’s rich data. • Mentor other designers and create and nurture partnerships with brand and marketing teams.