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Miratech logo
Miratech

Helping Visionaries Change the World

Lead Engineer, NICE CX-One

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

France

Posted

174 days ago

Salary

0

Seniority

Senior

5 yrs expEnglish

Job Description

Lead Engineer, NICE CX-One

Miratech

• Lead, design and implement NICE-based routing solutions • Develop secure and compliant IVR applications • Migrate legacy call center systems to modern omnichannel platforms • Troubleshoot complex issues and optimize customer journeys • Ensure seamless system integrations • Manage multiple stakeholders effectively • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements • Design and build call flows, chat solutions, and backend system integrations using APIs • Provide Subject Matter Expertise (SME) for NICE BU • Collaborate with the architecture team to design, develop, and integrate APIs

Job Requirements

  • 5+ years of experience with NICE InContact and/or NICE CXone
  • 3+ years of experience scripting in NICE CXOne Studio
  • Strong conflict management skills
  • Excellent organizational communication skills, both written and verbal
  • Proven ability to collaborate and work effectively in a team environment
  • Experience in creating contact center dashboards
  • Familiarity with Salesforce
  • Basic knowledge of intersystem networking and data traffic flow between components
  • Ability to troubleshoot end-to-end call center applications

Benefits

  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship programs
  • Internal mobility opportunities
  • Internship opportunities
  • Inclusive and supportive work environment

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