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Helping Visionaries Change the World
Lead Engineer, NICE CX-One
Location
France
Posted
174 days ago
Salary
0
Seniority
Senior
Job Description
Lead Engineer, NICE CX-One
Miratech
• Lead, design and implement NICE-based routing solutions • Develop secure and compliant IVR applications • Migrate legacy call center systems to modern omnichannel platforms • Troubleshoot complex issues and optimize customer journeys • Ensure seamless system integrations • Manage multiple stakeholders effectively • Coordinate and execute release planning, development, testing, and deployment of IVR enhancements • Design and build call flows, chat solutions, and backend system integrations using APIs • Provide Subject Matter Expertise (SME) for NICE BU • Collaborate with the architecture team to design, develop, and integrate APIs
Job Requirements
- 5+ years of experience with NICE InContact and/or NICE CXone
- 3+ years of experience scripting in NICE CXOne Studio
- Strong conflict management skills
- Excellent organizational communication skills, both written and verbal
- Proven ability to collaborate and work effectively in a team environment
- Experience in creating contact center dashboards
- Familiarity with Salesforce
- Basic knowledge of intersystem networking and data traffic flow between components
- Ability to troubleshoot end-to-end call center applications
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship programs
- Internal mobility opportunities
- Internship opportunities
- Inclusive and supportive work environment
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