• Act as the main point of contact for all post-go-live client matters • Build strong, trusted relationships with client stakeholders • Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence • Share relevant product updates, insights, and best practices • Lead QBRs and strategic business reviews • Educate clients on new features and drive adoption • Cultivate advocacy and gather client references • Share marketing collateral and invite to webinars • Drive adoption of new features and track usage metrics • Proactively engage clients with tailored guidance on how to leverage new features • Create and deliver client-facing training materials and walkthroughs • Monitor engagement to identify areas where additional enablement is needed • Own red account reporting and recovery plans • Track product usage, feedback, escalations, and satisfaction • Maintain client CRM records and CSM dashboards • Conduct regular internal reviews to align on account status • Own the commercial renewal process for assigned accounts • Identify expansion opportunities aligned with client needs • Manage and scope client change requests (e.g., policy updates, new locations, new features) • Maintain and update renewal strategy slides; flag blockers early • Partner with Sales and Product to pitch upsell opportunities • Ensure client commitments are managed in JIRA and delivered cross-functionally • Collaborate with Delight, Product, and Advisory teams for seamless delivery • Share client updates bi-weekly in internal forums and dashboards

• Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner • Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes • Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams • Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges

• Own the success of a large portfolio of Linear customers using a digital -first approach • Help customers get to value quickly through onboarding, materials, and proactive outreach • Use product usage data, lifecycle signals, and basic analysis to identify adoption gaps, risk, and growth opportunities • Run repeatable success programs across activation, adoption, and renewal readiness • Pull and interpret data from internal tools (CS platform, CRM, product analytics) to inform outreach and prioritization • Engage 1:1 with customers when needed and escalate thoughtfully to high-touch support • Partner closely with Product, Support, and Sales to share customer feedback • Continuously refine how we support customers by improving processes, tooling, and automation

• Driving adoption, retention, and expansion for a product that solves real problems. • Proactively own the customer experience across their lifecycle — managing comprehensive account and success plans grounded in the customer's business objectives, serving as the primary conduit between the customer and Crayon to help them drive organizational impact with their Compete program. • As the customer's trusted advisor and product expert, you'll host trainings, onboarding, and working sessions to educate our customers and dig deep into new use cases of Crayon. • Contribute to the foundations of Customer Success at Crayon. As a member of our small but mighty team, you’ll be instrumental in helping define our motion.