• Own and prioritize the product backlog; write clear user stories and acceptance criteria; lead sprint ceremonies and day-to-day delivery decisions. • Translate customer, SME, and business needs into high-value features; prioritize based on impact, ROI, and experience improvements. • Conduct interviews, journey mapping, and root-cause analysis to frame problems, validate hypotheses, and identify optimization opportunities. • Partner with global commercial, operations, service, marketing, and regional teams to align requirements and drive portal adoption. • Understand portal architecture and systems (ERP, CRM, LIMS); collaborate with architects and technical teams to ensure scalable, secure, compliant solutions. • Manage external vendors and platform partners, ensuring high-quality delivery, roadmap alignment, SLAs, and escalation resolution. • Ensure all features meet security, privacy, data integrity, and pharma/life-sciences standards; support governance and change control processes. • Communicate progress, risks, dependencies, and timelines clearly; ensure alignment with stakeholders and leadership.

• Own the Billing & Invoicing strategy and roadmap for a unified billing approach across the product portfolio, covering fee calculation, invoicing, credits/adjustments, residuals and reconciliation. • Lead discovery across the payments ecosystem to gather insights from merchants/partners and internal commercial teams. Similarly incorporate competitive/market research and product insights to identify friction, risk, and growth opportunities. • Define and maintain clear product requirements for payments billing use cases, such as pricing and fee schedules, tiered/volume pricing, minimums, pass-through fees, commissions, one-time fees, credits/refunds, feature bundling, and exception handling. • Partner with Engineering to deliver the new billing engine and single customer billing view, ensuring a robust model that supports payments artefacts (e.g., transaction/event lineage, product/merchant hierarchy, and traceability from source events to invoice lines). • Guide consolidation of existing billing workflows into the unified model, including migration planning, phased rollout, and cutover readiness, with a focus on billing continuity and customer impact. • Work closely with stakeholders to ensure correct application of tax rules, enabling compliant invoicing, accurate reporting, and clear auditability. • Encourage governance and controls that reduce commercial and financial risk such as pricing change discipline, approvals, audit trails, and tooling/monitoring to surface revenue leakage, and invoicing defects early. • Drive launches and adoption that include release planning, documentation, enablement for internal teams, and operational runbooks for billing cycles, exception management, and customer queries. • Monitor and improve outcomes using payments-relevant metrics such as billing accuracy, dispute/credit volumes, invoice timeliness, reconciliation variance, support contact drivers, and revenue optimization. • Act as the Billing domain SME, aligning stakeholders across Engineering, Finance, Sales, Legal/Compliance, and Marketing on changes that affect pricing, fees, customer communications, and financial reporting inputs. • Define and evolve hybrid billing capabilities - including SaaS subscriptions, usage-based models, and bundled offerings - ensuring the unified billing engine can support flexible pricing constructs and deliver clear, accurate, and explainable charges to customers.

• Define product vision and priorities for high-impact initiatives across enrollment, learning experience, job placement, and earned revenue • Conduct structured research and analysis to deeply understand student, partner, and internal needs; translate strategic goals into clear problem statements and success criteria • Convert strategy into requirements, user stories, and iterative improvements • Design solutions that balance long-term vision with an iterative MVP-first approach to execution, ensuring we deliver impact quickly while building toward the future • Partner closely with Engineering and Data to align priorities, evaluate tradeoffs, and deliver end-to-end solutions • Design and run qualitative and quantitative experiments to validate opportunities, measure impact, and inform product decisions • Use metrics, insights, and data to assess performance, guide prioritization, identify risks, and drive continuous improvements • Build and refine product processes–prioritization, decision frameworks, communication rhythms–that increase organizational clarity and execution velocity • Ensure clear, consistent communication about priorities, trade-offs, and progress across technical and non-technical teams

• Develop and enable prioritized AI solutions across platform, agentic, application, and security domains for internal adoption. • Build demos and prototypes to validate solution approaches and accelerate time-to-value. • Package solutions for scale (documentation, reference architectures, enablement kits). • Deliver client engagements with measurable impact and repeatable patterns. • Lead solution intake, prioritization, and stakeholder alignment across AHEAD’s AI Hive, GTM, and delivery teams. • Facilitate decisions balancing strategic value, technical feasibility, and operational readiness. • Convert strategy into executable work (epics, stories, acceptance criteria, release plans). • Lead agile ceremonies and feedback loops with engineering, design, and solution owners. • Drive discovery and validation (user interviews, prototypes, dogfooding). • Package solutions for scale (documentation, reference architectures, enablement kits).