• Prestar assistência técnica na LATAM para as aplicações GClients e Rosetta (workers, ASP.NET e aplicações web). • Atender incidentes reportados pelo cliente via Teams ou e-mail. • Acessar o sistema de incidentes para acompanhamento e resolução. • Colaborar com a equipe técnica na Espanha para escalar ou resolver problemas complexos. • Documentar soluções e manter a rastreabilidade dos casos.

• Extract the routing module from an existing service into a separate microservice to improve overall platform stability and speed up development by separating responsibilities. • Adapt the routing system to challenging market demands by unifying inbound and outbound channel routing, adding interaction scoring, implementing a weight distribution system, and introducing customizable routing rules and more.

• Developing performant, resilient and secure services/functions/components • Building and handling asynchronous and event-driven workflows • Creating testable code and making testing a priority • Being passionate, self-driven and working with little supervision towards a common team or company purpose • Care about all the steps your code goes through from your machine to production, and know about or are curious of technologies like containers

• Help bring an entirely new suite of capabilities into our product • Build quick prototypes and prepare polished feature demos that showcase what’s possible • Iterate rapidly, test ideas early, and embrace a 'move fast and break things' mindset to explore new opportunities • Experiment with features that can expand total addressable market, validate assumptions, and turn promising concepts into practical, shippable solutions • Join a small, high-ownership group with the autonomy to drive innovation and directly influence how AI transforms an entire industry