• Conduct daily morning check-ins with drivers to confirm readiness for dispatch, including vehicle availability, documentation, routes, delivery schedules, and any exceptions • Verify that all pre-dispatch administrative requirements are in place (delivery notes, manifests, client instructions, POD requirements) • Perform midday and/or end-of-day check-ins with drivers to track delivery progress and confirm job completion • Capture, log, and escalate operational or administrative issues promptly • Maintain daily operational logs and basic reports to provide management with visibility on performance, issues, and compliance • Support consistent adherence to client and contract requirements • This role suits someone who enjoys operational coordination, accountability, and keeping things moving rather than general office administration. You are proactive, structured, and comfortable managing real-time logistics interactions.

• Implement Automation Strategy: You will identify opportunities to implement state-of-the-art technology that make the team faster and smarter. And then you will collaborate closely with Product and Engineering to deploy them • Achieve Data Excellence: You will establish and own the gold standard for our data. You will design robust processes for tracking, assessing, and validating data quality at scale • Monitor & Optimize: You are the owner of the team’s output. You will track KPIs, identify operational bottlenecks, and implement efficiency projects that tangibly improve performance • Servant Leader: Lead, mentor, and inspire a dynamic team of Data Curators, fostering a culture of proactivity and high performance • Risk Guardian: Proactively identify data risks and operational incidents, ensuring they are escalated unambiguously and resolved quickly

• Implement Automation Strategy: You will identify opportunities to implement state-of-the-art technology that make the team faster and smarter. And then you will collaborate closely with Product and Engineering to deploy them • Achieve Data Excellence: You will establish and own the gold standard for our data. You will design robust processes for tracking, assessing, and validating data quality at scale • Monitor & Optimize: You are the owner of the team’s output. You will track KPIs, identify operational bottlenecks, and implement efficiency projects that tangibly improve performance • Servant Leader: Lead, mentor, and inspire a dynamic team of Data Curators, fostering a culture of proactivity and high performance • Risk Guardian: Proactively identify data risks and operational incidents, ensuring they are escalated unambiguously and resolved quickly

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Specialist, Attendee Experience (Pharma Congress Experience Required) will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Specialist focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Specialist works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. - Pharma Congress experience is required for this role. - Follow and build client SOPs as required - Qualify attendee information - Manage hotel accommodations and changes - Maintain meeting database with continual updates/changes - Provide reportable information for your meetings in a timely manner - Meet deadline expectations - Manage all attendee communication, including: - Event invitations - Reminders - Travel letters - Communication emails - Surveys - Provide quality control processes, including: - Ground Manifest vs. A/D Manifest - Hotel Rooming List vs. M&IW Rooming List - M&IW Rooming List vs. A/D Manifest - HCP reporting clean up - Provide onsite preparation assistance, including: - Badge layout/production - Onsite sign in sheets - Onsite reports - Registration packet preparation/production - Onsite supply preparation/shipment - Assist in website testing - Technical Support and/or Digital Production on virtual events - Research 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.) - Work on complex programs with numerous participant types, complicated web builds, and extensive reporting - Handle issues and challenges onsite and overcome them by thinking outside the box - Ability to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.) - Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out) - Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) - Use and develop event registration sites outside of Cvent - Understand, develop, and design mobile event apps, including how to provide customer assistance on the download and use of the app - Clearly and effectively communicate to each vendor the requirements and specifications needed, negotiate cost savings, and manage payment/reconciliation process - Initiate, plan, execute, control, and close out attendee registration projects - Manage meeting profiles and statuses in event software - Create and manage client and internal timelines Qualifications - College degree or equivalent experience - Minimum 4+ years of experience in the meetings industry - Proven excellent oral and written communication skills in both internal and client-facing environments - Demonstrated track record of successfully managing multiple projects simultaneously - Registration experience - Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box - Knowledge of virtual and hybrid event options - Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word, and PowerPoint) - Including mail merges, agenda creation, tables, etc. in Word - Including advanced knowledge of Excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) Benefits - Competitive salary - Health, Dental, Vision and Life Insurance options - 401K plan - Paid holidays - Accrued personal time off for vacation and sick leave - Laptop, additional monitor, and mobile phone - Global Giveback program for volunteer service - Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee Company Description M&IW is a global event management firm specializing in virtual, hybrid, and in-person experiences of all shapes and sizes as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil. - M&IW provides a portfolio of management services for meetings, events, incentives, conferences, and tradeshows. - Services include Event Management and Design, Event Sourcing, Attendee Registration and Reporting, Event Technology and Production, Creative Services, Event Marketing and Communications, Gifting and Engagement Strategies, Incentive and Recognition Solutions, Group Air Travel, On-Site Execution and Staffing, and Event Analytics. - Consulting and enterprise services include Technology Implementation and Administration, Meeting Policy, Process and Optimization, Third-party Governance, Executive Dashboards and Analytics, and Sustainability Best Practices and Tracking.