Place IT on Our Shoulders
System Engineer, NOC Team
Location
Philippines
Posted
175 days ago
Salary
0
Seniority
Senior
Job Description
System Engineer, NOC Team
Atlas Technica
• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts • Resolve requests for scheduling after-hours maintenance and device/new customer onboarding • Communicate with vendors and customers as a point of contact • Coordinate maintenance, after-hours repair, and patch remediation • Documentation, maintaining knowledge base, new articles, and content improvements • Recommend and improve processes to drive better outcomes
Job Requirements
- 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
- 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
- Microsoft Windows Desktop & Server OS
- General familiarity with all currently-supported versions of Windows
- OS & App Patching, OS Upgrades, Failure Remediation
- Cloud Products & Technologies (Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS)
- Identity Management, Authorization, and Security (Azure AD, Okta)
- EMM/MDM tools (InTune, AirWatch)
- Backups & Disaster Recovery
- E-Mail Technologies (General Mail Flow Troubleshooting, Archiving, Retention, Compliance)
- Networking (Comprehension of network protocols TCP/IP, VPN, DNS, DHCP)
- Great communicators able to speak at a conversational English level
Benefits
- Health insurance
- Eligible for Overtime
- 10% Shift Differential for Overnight Roles
- Comprehensive benefits
- Professional and career development opportunities
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