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Atlas Technica

Place IT on Our Shoulders

System Engineer, NOC Team

Systems EngineerSystems EngineerFull TimeRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

Ukraine

Posted

174 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishAWSAzureDNSTCP/IP

Job Description

System Engineer, NOC Team

Atlas Technica

• Resolve alerts, primarily consisting of user devices, circuit downs, temperature/water alerts, Cloud alerts, SOC alerts • Resolve requests, primarily consisting of scheduling after-hours maintenance, and device/new customer onboarding • Communicate with vendors and customers as a point of contact • Coordinate maintenance, after-hours repair, and patch remediation • Projects, as assigned by managers, for the NOC and Support teams • Documentation, maintaining knowledge base, new articles, and content improvements • Recommend and improve processes to drive better outcomes

Job Requirements

  • 3+ years of general IT experience primarily in server, infrastructure support, and networking/circuits
  • 1+ years of NOC experience, including knowledge of ITIL-based Service Operations
  • Microsoft Windows Desktop & Server OS
  • General familiarity with all currently-supported versions of Windows, with an emphasis on Desktop issues
  • OS & App Patching, OS Upgrades, Failure Remediation
  • Cloud Products & Technologies: Microsoft 365, Azure, SharePoint/OneDrive, Exchange Online, Amazon AWS
  • Identity Management, Authorization, and Security (Azure AD, Okta)
  • EMM/MDM tools (InTune, AirWatch)
  • Backups & Disaster Recovery
  • E-Mail Technologies: General Mail Flow Troubleshooting, Archiving, Retention, Compliance
  • Networking: Comprehension of network protocols (TCP/IP, VPN, DNS, DHCP)
  • Diagnostic toolkit in Layer 1-3 functionality
  • Security: Resolve alerts as raised by SIEM/SOC providers, Anti-Virus
  • Great communicators, able to speak at a conversational English level

Benefits

  • competitive salary
  • comprehensive benefits
  • great perks
  • professional and career development for our Team Members

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