• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience • Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand • Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives • Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications • Directly impact product direction by suggesting improvements for customers day to day • Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective • Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

• Represent Embrace as both an expert communicator and technologist, and help deliver an amazing customer experience • Communicate directly with customers, product and engineering teams, and work together towards a solution to the task at hand • Drive the technical integration strategy and execution for both prospects and customers, leveraging deep product expertise to create customized implementation approaches tailored to each customer's technical environment and business objectives • Quickly root-cause, identify technical issues, and provide clear instructions to reproduce the problems or drive new product specifications • Directly impact product direction by suggesting improvements for customers day to day • Ensure that our process for surfacing bugs to Engineering is fast, efficient, and effective • Improve collaboration with Sales and Customer Success by developing tools and enhancing documentation

• Guidare la definizione e l’implementazione di architetture complesse • Coinvolgimento in progetti strategici • Collaborare con team per garantire soluzioni tecniche allineate agli obiettivi dei clienti • Gestire stakeholder IT e business

• Acting as the primary point of contact for new small-to-mid property managers throughout onboarding • Driving conversions through compelling, detailed virtual product demos • Helping prospects set up accounts and optimise initial usage (rules, automation, best practices) • Clearly communicating value proposition, ROI, and relevant use cases • Consistently meeting and exceeding defined performance targets • Maintaining accurate account information and history in the CRM with Sales Ops • Enabling smooth handover for accounts that scale beyond mid-market to the relevant teams