This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking motivated, detail-oriented individuals to join our team as Remote Travel Advisors. In this role, you'll help clients plan and book unforgettable vacations—including cruises, all-inclusive resorts, destination weddings, honeymoons, and custom travel experiences—all while working remotely on a flexible schedule. No prior travel industry experience is required. - Consult with clients to understand travel preferences, budgets, and goals - Research, plan, and book travel arrangements (flights, hotels, cruises, tours, etc.) - Manage client inquiries via phone, email, and social platforms - Provide exceptional customer service before, during, and after travel - Stay up to date on travel trends, promotions, and supplier offerings - Market travel services using company-approved tools and training Qualifications - Strong communication and customer service skills - Self-motivated with the ability to work independently - Reliable internet access and basic computer skills - Passion for travel and helping others - Sales, hospitality, or customer service experience is a plus (not required) Benefits - Work remotely from anywhere - Flexible schedule - Industry training, certifications, and mentorship - Travel discounts, perks, and familiarization trips - Supportive, team-oriented environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AssetWatch protects uptime for industrial operators by delivering real-time insights and fast issue resolution. The Customer Support Manager leads the team responsible for front-line problem solving, clear communication and a consistently strong customer experience. This role blends tactical execution with coaching, process refinement and cross-functional alignment. Qualifications - 3+ years leading or coaching a support team. - 3+ years supporting a technical product (hardware, software or network-based). - Experience with high-volume ticketing systems. - CRM experience; Salesforce preferred. - Comfortable with remote collaboration tools (Slack, Zoom, Notion or similar). - Strong written and verbal communication skills. - Ability to prioritize, multi-task and stay organized in a fast-moving environment. Requirements - Lead the Customer Support team and ensure all inbound cases are handled with speed, accuracy and clarity. - Monitor hardware, sensor and network alerts; coordinate fast response to any outage or degradation. - Develop deep working knowledge of AssetWatch hardware, software and workflows to troubleshoot effectively. - Manage inbound channels (ticketing, phone, email, internal escalations) and maintain consistent response times. - Partner with Reliability, Field Services, Engineering and Product to resolve complex cases and prevent repeat issues. - Review customer feedback and share insights with Product to help prioritize improvements. - Build strong customer relationships through proactive outreach, guided troubleshooting and clear communication. - Identify patterns, escalate risks and propose solutions before problems expand. - Own team performance metrics, coaching, and regular feedback cycles. - Recruit, onboard and develop high-performing Support team members. - Report support trends, customer experience metrics and operational risks to leadership. - Continuously evaluate and improve workflows, documentation, tooling and internal communication. Benefits - Competitive compensation package including stock options. - Flexible work schedule. - Comprehensive benefits including retirement plan match. - Opportunity to make a real impact every day. - Work with a dynamic and growing team. - Unlimited PTO.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Support Manager who deeply cares about customers and understands that great support is built through strong systems, clear ownership, and disciplined execution. This role is responsible for the day-to-day health of the support operation—ensuring customers get timely, high-quality help, agents are supported and developing, and our tools (including AI) are used intentionally to scale impact. You’ll balance people leadership with operational rigor, and you’ll be expected to think beyond “today’s queue” toward how we serve customers better tomorrow. What You Will Do - Own daily and weekly performance across support channels (email, chat, phone), including wait times, backlog, resolution quality, and customer sentiment. - Actively manage capacity, volume, and priorities—anticipating issues before they show up in dashboards. - Ensure customers receive clear, accurate, and empathetic support, even during high-volume or high-stress periods. - Use data to identify and effectively communicate trends, risks, and opportunities—not just report on them. - Lead, coach, and develop a team of Support Specialists with a strong focus on accountability, growth, and confidence. - Set clear expectations and follow through—recognizing great work and addressing gaps early. - Foster a culture of ownership, curiosity, and customer empathy. - Partner closely with Support Operations, Enablement, and Knowledge teams to effectively adopt and improve AI-assisted support. - Reinforce high-quality workflows that balance speed, accuracy, and customer experience. - Help translate customer pain into actionable feedback—without noise or exaggeration. - Communicate clearly and confidently with stakeholders at multiple levels. Qualifications - Proven Leadership: 3+ years of experience managing teams within a customer support environment, with a track record of driving both performance and engagement. - Talent Development: Passion for coaching and a proven ability to mentor early-career professionals, helping them grow in skill, confidence, and accountability. - Communication Mastery: Clear, confident communicator who ensures partners and leadership are always aligned and never surprised. Requirements - Proactive Ownership: Notice potential issues early, take immediate ownership, and bring solutions—not just problems—to the table. - High-Stakes Focus: Lead with urgency during peak periods, simplifying complex situations and keeping the team focused on what’s essential. - Intentional Accountability: Set crystal-clear expectations and provide direct, timely, and constructive feedback. - Data-Driven Judgment: Use metrics and trends to drive decisions, understanding the "why" behind the data. - Balanced Action: Strong bias toward action, tempered by seasoned judgment to know when to slow down and consider long-term tradeoffs. - Scalable Impact: Look for ways to use AI and systems to increase efficiency without sacrificing quality. Nice to Haves But Not Required - Experience supporting SaaS products. - Exposure to AI-powered support tools or automation. - Comfort partnering cross-functionally with Product, Engineering, and other customer-facing teams. - Experience leading through change or growth. Benefits - Health + Wellness: Access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7. - Time Off: Competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave. - 401k: 401k match to help invest in your future. - Equipment: Everything you need to be successful, shipped right to your door. - Compensation: Salary range of $53,500 - $80,000, with eligibility for a discretionary bonus. - Location: Permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only).

• Responsible for gathering and providing written analysis of complaints with an emphasis on business/regulatory errors. • Maintains and updates customer complaint file tracking system to ensure the system is up to date and accurate and in compliance with regulatory guidelines. • Collaborates daily with multiple internal business units by gathering information to resolve open complaints. • Provides support to the Dispute Team by preparing outgoing packages, copying, and scanning documents. • Provides general administrative support as needed. • Performs other duties or special projects as assigned.